First let me say that I have stayed at this hotel 3 or 4 times over the past year or so and that everytime the hotel seems to get a bit better. The hotel is in a very good location and is very easy to find when coming from the Austin airport. The interior of the hotel is clean but...
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Reviewed 26 October 2011
This is a good hotel located conveniently in South Austin on I-35. It is quite close to the airport as well. The whole hotel complex has multiple Marriott properties (Courtyard Marriott, etc). The rooms were clean, comfortable and well equipped. Internet access is free. Free breakfast is served in the lobby and is quite basic (toast, cereal, pastries, fruits, etc)....
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Knowing what I know now, I would have spent $20 to $30 more and get a cleaner and more convenient place. You can see if for 5 minutes before you can get to it. Ran out of toilet tissue, ran out of kleenex. There was 4 in our suite and we had towels for 2. Our reservations stated 4 people....
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First off, I want to thank you for taking the time to comment on your recent stay at the Fairfield Inn & Suites Austin South. Secondly, I want to apologize that we were unable to provide a stay that was up to your expectations and I am extremely concerned about some of the comments you provided. Please know that all...
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We stayed here one night over this past weekend, and had no problems with our stay. The Front Desk employees were nice, quiet hotel, elevator was available right away when needing to get to our room, hotel was easy to find, close to many restaurants & not far at all from downtown Austin, enough parking. They also have an an...
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I want to personally thank you for taking the time to provide us with feedback about your stay at the Fairfield Inn & Suites Austin South. We take great pride in the service that we provide to our guests as well as offering the conveniences you would expect from a Marriott hotel. We are constantly looking to ways to improve...
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This is a typical Fairfiled Inn. Clean, quiet and comfortable. Breakfast was so-so (average) but didn't seem to be quite the variety as I am used to at other locations...but what there was was good. The entrance to the hotel is a bit tricky as my Tom-Tom told me to get onto the I-35 service road and turn right into...
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Reviewed 8 February 2012
Thank you so much for taking the time to write a review on the Fairfield Inn & Suites Austin South. We are always looking for guest feedback so we can continue to make improvements to enhance the guest experience. Thank you for the comments about our breakfast as we are constantly looking for new items that we can have available...
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I love it that it is close to downtown (about 3 miles south) and that it is very affordable. There are a lot of places to eat close by and you have quick access to inside roads and the I35. I had a very good stay and it is now at the top of my list for my next trip...
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Thank you very much for taking the time to comment on your stay at the Fairfield Inn & Suites Austin South. We are very happy that you were able to take advantage of our close proximity to downtown and area restaurants. We look forward to seeing you next time you are in Austin, thanks again!
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The beds were soft and mushy - my back was aching the next morning.
The hotel staff was helpful and friendly.
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Thank you so much for taking the time to comment on our hotel. I also want to thank you for the kind words about the staff and I will be sure to pass that information on to them. I apologize that you had issues with the softness of our beds and did not allow you a refreshing night of sleep...
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I booked this hotel hoping that it was close to UT austin. for me, it was pretty close. in fact, this hotel seemed pretty close to whatever i needed to do in austin. it was close to the honky tonks of 6th street, ut austin, the oasis restaurant wasn't far (must see for a drink.) the staff was really nice,...
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Thank you so much for taking the time to comment on our staff and property. We take great pride in making sure our guests enjoy their time in Austin whether at the hotel or exploring the city. All of our staff members are happy to provide suggestions on activities to do while in town in order to ensure a good...
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The rooms are small nothing great. Glad we just stayed one night. There were ants on the windowsill. The maids were unfriendly and wouldn't move there carts as me and my two kids and the luggage cart went by. Breakfast was a let down cereal and bagels. The pool had hair in it and the whirlpool had trash in it.
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I am very sorry to hear that your expectations were not fulfilled during your stay with us and that you had some issues with cleanliness. We used your comments as training opportunities with our housekeeping staff in order to make sure they are always friendly and do not block the hallways. We also used these examples in regards to focusing...
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The front desk get a 10: Erin and Joshua went all out too make sure we had everything we needed, ranging from cold water to slaundry detergent and mint team. Erin went so far as to google places for us to try when we asked whether an yn restaurants offered lighter options. The fitness room is the size of closet...
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Thank you so much for the positive comments about our Front Desk staff. We take great pride in providing first class service. We are also aware of the bird issue and understand your frustrations. With the extreme heat Austin has received this summer the birds are a bigger problems than in years past. We are currently investigating ways of preventing...
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71 Reviews
175 Reviews
