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Ambassador Hotel Amarillo Reviews, Amarillo

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Ambassador Hotel Amarillo

3.0 of 5
3100 I-40 W, Amarillo, TX 79102
Hotel amenities
Ambassador Hotel Amarillo
36 traveller photos
Ranked #35 of 66 hotels in Amarillo
3.5 of 5 stars 210 Reviews
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210 reviews from our community

Traveller rating
    45
    59
    52
    33
    21
See reviews for
Families
43
 
Couples
45
 
Solo
12
 
Business
50
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
1 review
“Overpriced hotel and very antiquated.”
3 of 5 stars Reviewed 21 May 2013 NEW

I had booked this hotel thinking it would be a great place for the price they are charging. The front desk attendant was rude and ignorant. After getting too the room and setting in I had noticed that the tv were from the early 90's. Not at all worth what they charge.

Was this review helpful? Yes
GeneralManager1300, General Manager at Ambassador Hotel Amarillo, responded to this review
23 May 2013

Hi a2btransport, Thank you for taking the time to share your feedback about your recent stay. We strive to maintain the highest level of service, hospitality and comfort for all of our guests, so we are truly disappointed to read that your stay did not exceed your expectations in that respect. We apologize for your unfortunate interaction with the front... More

Sherman, TX
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
“Older, but kept up”
3 of 5 stars Reviewed 19 May 2013 NEW

This hotel is older but it has been kept in good shape. The people working here are so nice. I was attending a conference at the hotel, so appreciated the banquet hall and service. If you're looking for something remarkable, you'll be disappointed; however, if you want something solid, this is a good, but not great place to stay.

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GeneralManager1300, General Manager at Ambassador Hotel Amarillo, responded to this review
20 May 2013

Hi jeanstexas, Thank you for selecting our hotel for your recent business travel accommodations and for taking the time to share your experience with us and future travelers. Feedback from our guests is always appreciated and helpful in creating the optimal travel experience possible for our guests. We are so pleased to hear that our associates were able to make... More

Irving, Texas
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“April 24 -18-2013”
3 of 5 stars Reviewed 1 May 2013

Appeared top class; nice decor, on-site restaurant. Short of staff -friendly, helpful, and hard-working. Management needs to hire. Hot breakfast, slow needs buffet line. Bathrooms in rooms and in lobby were stinky - bad plumbing, seemed clean, but musty, moldy smell. Not really 4 -5 star hotel.

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GeneralManager1300, General Manager at Ambassador Hotel Amarillo, responded to this review
2 May 2013

Hi dglukach, We would like to thank you for taking the time to give us your feedback about your recent stay. We are happy to hear that you found our staff to be friendly and committed to making your experience a positive one. We would like to apologize for those aspects of your stay that did not meet your expectations... More

Fort Worth, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great Convention hotel”
4 of 5 stars Reviewed 29 April 2013

we just finished a three day conference held at this hotel we stayed at. While the place is a little outdated, the rooms were very spacious and our bed was comfortable. The staff went out of their way to make us feel welcome. I enjoyed the free breakfast and the TGIF restaurant was connected to the hotel lobby which made... More

Was this review helpful? Yes
See 4 more reviews by TXtravelinMike for Amarillo
GeneralManager1300, General Manager at Ambassador Hotel Amarillo, responded to this review
30 April 2013

Hi TXtravelinMike, Thank you for taking the time to post your review and share your travel experience with us and the TripAdvisor community. We are delighted to hear that your stay was a positive one and that our in-house accommodations such as TGI Fridays, our Business Center's features, free WiFi and breakfast were convenient for your conference travel. Our staff's... More

Texas, United States
1 review
“Lots of (wasted) Potential.”
2 of 5 stars Reviewed 20 April 2013

The exterior of the building leaves a lot to be desired and seems very dated, however, the indoor pool and reception area are gorgeous.The staff is very friendly, and very helpful. The banquet halls are lovely. That's really all I have to say that's positive. The hotel is very dated and lacks refrigeration in most of the rooms. They also... More

Was this review helpful? Yes
GeneralManager1300, Director of Rooms at Ambassador Hotel Amarillo, responded to this review
23 April 2013

Hi erinamazing, We appreciate your stay with us and for taking the time to provide feedback. We are happy to hear that our staff was friendly and accommodating and that you were pleased with the pool and lobby area as well as the banquet facilities. Unfortunately it sounds as though some aspects of your stay were less than perfect and... More

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Lake Jackson, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Not a great conference hotel but good for an overnight stop.”
3 of 5 stars Reviewed 7 April 2013

This hotel is decent. It is good for an overnight stay while passing through. The rooms are spacious and the beds are comfortable. There are not many outlets so it is not business traveler friendly. The business center was non-functioning. However, the service received while at a conference here was not good. They are disorganized in airport shuttle reservation, and... More

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GeneralManager1300, General Manager at Ambassador Hotel Amarillo, responded to this review
8 April 2013

Hi carriep75, Thank you for staying with us during your business trip. We apologize for the inconveniences you experienced while you were here. It's our goal to be sure that every guest has a great experience here, so we appreciate you bringing these things to our attention. They will be shared with the team to ensure better future stays. Sincerely,... More

Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
“Best In Amarillo?”
3 of 5 stars Reviewed 9 March 2013

I was told that this was the best hotel in Amarillo. Perhaps. However, my stay was mediocre at best. Outdate lobby was the initial impression, connected to a TGI Friday's. The desk staff was helpful, if not the most professional. Check-In was reasonably quick. Through the center of the "holidome" feel center of the hotel and over a small cheesy... More

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GeneralManager1300, General Manager at Ambassador Hotel Amarillo, responded to this review
11 March 2013

Hi Russell P, Thank you for staying with us. We appreciate you taking the time to share your experience. We apologize that your stay wasn't as expected, and are working on improvements to make for a better overall guest experience. Your comments will be shared with the team. We would love for you to give us another try if you... More

Baltimore,MD
Top Contributor
67 reviews 67 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
“Convenient location, very friendly staff”
3 of 5 stars Reviewed 8 March 2013

We stayed on the Club Level of the Hotel for one night on a trip across the country. The staff were really quite lovely. The hotel has seen better days, but it was just fine for a night or two. The room was large, the bed was comfortable, it was just fine. We had access to the Club Lounge, there... More

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GeneralManager1300, General Manager at Ambassador Hotel Amarillo, responded to this review
11 March 2013

Hi KWS63, Thanks for staying with us during your trip across the country. We are so pleased to hear that you enjoyed the accommodations, and found our staff to be friendly. We strive to ensure that all guests have a great experience here, and it sounds like you did. If you return back to the area in the future, we... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not very well managed..”
3 of 5 stars Reviewed 2 February 2013 via mobile

We booked this place for location and amenities.. the management knew there were several volleyball clubs staying on this particular weekend and chose to close the pool not for repairs but to repaint, not smart planning.. Our room had several strange odors, no fridge, and no ventilation in the restroom.. O and people the pinkish orange stuff growing on the... More

Was this review helpful? Yes 1
GeneralManager1300, General Manager at Ambassador Hotel Amarillo, responded to this review
4 February 2013

Hi raiders 1234, We appreciate you staying with us, and for taking the time to share your experience. We apologize for any inconvenience you encountered during your stay. Your feedback will be shared with the team to ensure better future stays. Sincerely, General Manager More

Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Disappointing!!”
2 of 5 stars Reviewed 22 December 2012 via mobile

Good facility, Disappointing Breakfast (would've paid more for editable food) & Only one elevator in service for 10 floors causing substantial delays. Had a pleasant experience at TGI Friday's. Staff was accommodating.

Was this review helpful? Yes
GeneralManager1300, General Manager at Ambassador Hotel Amarillo, responded to this review
24 December 2012

Dear AshKip, Thanks for staying with us. We are glad to hear that you had a pleasant experience at TGI Friday's, and you found our staff to be accommodating. We apologize for any inconvenience you experienced while you were here. Your feedback will be shared with the team to ensure better future stays. Sincerely, General Manager More

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Additional Information about Ambassador Hotel Amarillo

Also Known As:
Amarillo Ambassador Hotel
Ambassador Amarillo
Address: 3100 I-40 W, Amarillo, TX 79102
Region: United States > Texas > Amarillo
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 66 hotels in Amarillo
Price Range: €
Hotel Class:3 star (3*)
Reservation Options:
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Ambassador Hotel Amarillo
3100 I-40 W
Amarillo, TX 79102
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