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PARKROYAL Kuala Lumpur

4.5 of 5
Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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PARKROYAL Kuala Lumpur
Ranked #21 of 231 hotels in Kuala Lumpur
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1,178 reviews from our community

Traveller rating
    425
    532
    144
    59
    18
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Families
327
 
Couples
427
 
Solo
79
 
Business
120
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
UK
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

We had three nights here on our way to Borneo. We had a flight from the UK that landed at 7am KL time so I'd emailed the hotel in advance to ask if early check in was available and was told as long as our room was free from the night before it would be. On arrival, we were told... More

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Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

We stayed there recently,first you will notice is its in a very good location, lot of shopping around. the rooms where really great but had a leak in the room and was given a another room. it was kind of spacious with nice views. if you are staying here, you must have the breakfast, its the best i have ever... More

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See 2 more reviews by Jagadish M for Kuala Lumpur
nazrulnasihin, Front Office Manager at PARKROYAL Kuala Lumpur, responded to this review
17 May 2013

Dear Sir / Maam, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL. We truly appreciate all your lovely comments towards our hotel and associates, in particular Lysanne at Front Desk. I will be sure to share your feedback with her personally. I have also taken note on the leakage... More

Sydney, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

We stayed for two nights in a club room and it was worth the additional expense. The level of attentive srvice is very good. Use of the club room for breakfast was a relaxing affair and the drinks in the evening was a great way to relax before dinner. The rooms are very well appointed and spacious. Not much of... More

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nazrulnasihin, Front Office Manager at PARKROYAL Kuala Lumpur, responded to this review
17 May 2013

Dear Sir / Maam, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL, your Trusted Local Companion, during your visit to Kuala Lumpur. Your feedback is of great assistance in the improvement of our service and product.I will be sure to share your feedback with our associates from the Orchid... More

Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW

Location is within the radius of a few shopping centres Lot 10 Starhill Time square Sungei Wang Sungei wang plaza Bukit bin tang and pavilion within 10 mins The breakfast spread is amazing ..... Better than Ritz and Marriott . Fresh fruit juice station . Rooms were a little disappointing....maybe the room I had was standard 904

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nazrulnasihin, Front Office Manager at PARKROYAL Kuala Lumpur, responded to this review
17 May 2013

Dear Maam, Thank you for taking the time to share your feedback on TripAdvisor. Our breakfast spread have always received very favourable reviews and I do appreciate your very complimentary feedback. I have also taken note of your previous room no. Superior Rooms are very popular with the Leisure guest, we also have larger rooms in the Deluxe Category and... More

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

Our stay at the ParkRoyal in KL was an absolute delight. We had spectacular views from our room overlooking the pool area, and on to the greater city of KL. The property is very centrally located, just minutes walk from Jalan Imbi. High speed wifi was also a major benefit. The staff were also fantastic in assisting us with our... More

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nazrulnasihin, Front Office Manager at PARKROYAL Kuala Lumpur, responded to this review
17 May 2013

Dear Sir / Maam, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Should there be anything at all in the near future, please do not hesitate to contact me personally so that I can assure you another memorable stay with us. Thank you, Yours sincerely, Nazrul Nasihin More

Sheffield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 11 May 2013

We spent 2 nights here after flying into Kuala Lumpur from the Uk. The location was great close to the golden triangle and not too long a walk to the Petronas Towers. We didn't have the best view from our room but it was interesting watching the traffic in the morning! The rooms were nice and clean and everything we... More

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nazrulnasihin, Front Office Manager at PARKROYAL Kuala Lumpur, responded to this review
11 May 2013

Dear Sir / Maam, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL your Trusted Local Companion. Your feedback is of great assistance in the improvement of our service. Thank you for all your lovely comments towards our hotel and associates. Parkroyal Kuala Lumpur prides itself on a practical focus... More

Gold Coast, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 10 May 2013

This hotel was in my opinion was very average in regards to the bedding in the room, being that i'm 6.4ft travelling with my wife & four year old, we had two double beds which were no where near big enough. We had to take turns between us over five nights sleeping seperately as there wasn't enough room for two... More

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nazrulnasihin, Front Office Manager at PARKROYAL Kuala Lumpur, responded to this review
11 May 2013

Dear Sir / Maam, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL during your visit to Kuala Lumpur. Your experience is of great concern to us and we deeply regret that the aspects of our service and product did not reflect the quality we strive for. We sincerely apologize... More

Perth
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 8 May 2013

My son, wife and myself spent four days staying here and had a great stay. On our first night there was work being done on the monorail outside our room which was noisy. We spoke to the front desk the next day and they were more than helpful. We took the offered upgrade to the Orchid Club at a small... More

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nazrulnasihin, Front Office Manager at PARKROYAL Kuala Lumpur, responded to this review
11 May 2013

Dear Sir / Maam, Thank you for taking the time to share your feedback on TripAdvisor. It is nice to note that you generally had a pleasant stay here with us. On the work being done outiside the hotel, we were not informed by the authority of such work, otherwise, will surely to take a proactive measure to allocate rooms... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2013

Stayed for 5 nights in April with friends. Excellent location in Golden Triangle, across the street to shopping malls, cafes etc. Had to wait to check-in but arrived prior to 2 pm. Didn't take too long. Luggage was not in room when we arrived. Room was a bit tight due to 3 single beds. Bathroom facilities were average. Stay would... More

Was this review helpful? Yes
nazrulnasihin, Front Office Manager at PARKROYAL Kuala Lumpur, responded to this review
11 May 2013

Dear Sir / Maam, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL your Trusted Local Companion. Your feedback is of great assistance in the improvement of our service. I have taken note on your feedback concerning check in, luggage delivery and breakfast experience. I shall be sure to share... More

San Francisco, California
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 7 May 2013 via mobile

My tip is upgrade to Orchid Club for extra comfort. Like buffet breakfast, snack,drinks, great 6 th floor lounge and great staff made my stay a Great. The hotel is near lit 10 food court, and Pavilion food republic food court. I walked to Jalan Alor nights market for dinner.

Was this review helpful? Yes
See 5 more reviews by sfphototraveller for Kuala Lumpur
nazrulnasihin, Front Office Manager at PARKROYAL Kuala Lumpur, responded to this review
11 May 2013

Dear Sir, Thank you for all your comments towards our hotel and associates on the 6th floor, our Orchid Club Floor. I will be sure to share it with them. PARKROYAL Kuala Lumpur prides itself in supporting personalized care by developing strong relationships with our guests. This is certainly a reward for us. Regards, Nazrul Nasihin More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Sungei Wang(50)
  • Park royal(49)
  • Orchid club(42)
  • Deluxe room(40)
  • Very good(34)
  • Times Square(26)
  • Pool area(24)
  • Shopping centres(23)
  • Buffet breakfast(18)
  • Great location(14)

Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#12 Family Hotels in Kuala Lumpur
#20 Luxury Hotels in Kuala Lumpur
#33 Business Hotels in Kuala Lumpur
Price Range:
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Kuala Lumpur Hotel
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel

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PARKROYAL Kuala Lumpur
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