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Shangri-La Hotel Kuala Lumpur

5.0 of 5
11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Shangri-La Hotel Kuala Lumpur
Ranked #1 of 231 hotels in Kuala Lumpur
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2,065 reviews from our community

Traveller rating
    1,505
    409
    103
    27
    21
See reviews for
Families
330
 
Couples
893
 
Solo
167
 
Business
372
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Santa Monica, California
Top Contributor
83 reviews 83 reviews
35 hotel reviews
Reviews in 38 cities Reviews in 38 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 25 May 2013 NEW

Brought The Global Scavenger Hunt here for two days on our annual around the world travel adventure...and they loved it!This review is not mine alone...but 30 rather jaded and truly globe-trotting travelers assessment as well. Wonderful staff, great lobby to hang in, too much of good thing for breakfast, refreshing pool...bars to tempt anyone. Simply no bad anywhere... The place... More

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See 2 more reviews by William C for Kuala Lumpur
Abu Dhabi, United Arab Emirates
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 25 May 2013 NEW

The stay in shangri-la was very nice. The location of the hotel is very nice in the middle of the touristic district of Kuala Lumpur with nearby attractions wherever you go. The food in the hotel was quite good. The service was expected from a 5 star hotel. Nevertheless, the room was quite usual with no extraordinary view or space.... More

Was this review helpful? Yes 1
Calgary
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 25 May 2013 NEW via mobile

We are now spoiled and will find it very difficult to stay at lesser hotels. This place is incredible! Breakfast buffet in unparalleled! It goes on forever and delicious. The room was modern and a very cool shape for giving you maximum views/window exposure for taking photos. The lounge in the lobby feels like something out of a movie -... More

Was this review helpful? Yes 1
Orchard Road, Singapore
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 25 May 2013 NEW

It used to be THE place for a fantastic afternoon tea. .. I went last week end and this week end. .. Going down... the sandwiches are so big that it is not anymore finger food... it is banquet style sweet and salty items The scones remain excellent. ..

Was this review helpful? Yes 1
See 3 more reviews by pascaldebangkok for Kuala Lumpur
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 May 2013 NEW

We have just left the hotel after a three night stay. We cannot fault it. The service was excellent from the moment we arrived until the moment we left. The hotel's location is very good and it offers a range of restaurants. We did not chose to upgrade, however our room was large with a fantastic view across the city.... More

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Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 24 May 2013 NEW

We stayed here for 3 nights with our toddler and were upgraded to the most amazing suite. Everything about the room was spectacular from the massive bedroom with views of the towers to the equally massive bathroom. It also had a sitting room which was perfect to set up the cot for our daughter and a study, walk in room,... More

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See 2 more reviews by Alexandriad for Kuala Lumpur
Falls Church, Virginia
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 24 May 2013 NEW

I had a minor glitch at check-in; my Expedia booking included breakfast and internet, but their reservation didn't show that. After showing the clerk a copy of my reservation, the issue was quickly resolved. Once that was solved, my five-night stay was wonderful. The room was large and well-equipped; the staff was very attentive; the breakfast was among the most... More

Was this review helpful? Yes 1
See 2 more reviews by SteveVA69 for Kuala Lumpur
Penang, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 24 May 2013 NEW

I stayed only three nights over a week-end. The check in was quick and painless. Room was clean and the bathroom was clean and odourless. The handheld shower was a bit difficult to manage because when it was hooked up on the wall, one had one's elbows knocked whenever trying to scrub oneself. Towels were spotless. Free Internet access was... More

Was this review helpful? Yes 1
See 2 more reviews by palani47 for Kuala Lumpur
Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 23 May 2013 NEW

I was here for 3 days and 2 nights. They upgraded my room - which no doubt helps with the review - however the overall hotel was immaculate with very attentive and friendly staff. The location makes it easy to walk to lots of sights - particulalrly important given the traffic in KL central;.

Was this review helpful? Yes 2
Singapore, Singapore
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 23 May 2013 NEW via mobile

My stay at Shangri-la was enjoyable to say the least. We arrived on a sweltering day at nearly 2pm and immediately checked in. The staff who served us, Daniel, was really pleasant and quick to check us in. Before we turned and left for our room he even wished my husband an advanced birthday wish! Prior to our arrival, I... More

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See 3 more reviews by NoraElena for Kuala Lumpur
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Hotel Summarization (Beta)

What travellers say

  • Horizon club(109)
  • Very good(56)
  • Petronas Towers(42)
  • Breakfast buffet(28)
  • Room service(23)
  • Pool area(23)
  • Afternoon tea(18)
  • Lemon Garden Cafe(10)
  • Chocolate fountain(9)
  • Twin tower(8)

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Kuala Lumpur
#1 Family Hotels in Kuala Lumpur
#1 Luxury Hotels in Kuala Lumpur
Price Range: €€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
One of Malaysias most elegant hotels, the award-winning Shangri-La Hotel, Kuala Lumpur is situated in the bustling capital. Set among lush gardens, it is just 60 minutes from the international airport and 5 minutes from the business and shopping districts. The Hotel features some of the most spacious luxury accommodations in Kuala Lumpur with ultra-modern conference facilities, as well as a full-fledged fitness centre. For the culinary Epicurean, its restaurants offer some of the finest dining in Kuala Lumpur. ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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