The stay in shangri-la was very nice. The location of the hotel is very nice in the middle of the touristic district of Kuala Lumpur with nearby attractions wherever you go. The food in the hotel was quite good. The service was expected from a 5 star hotel. Nevertheless, the room was quite usual with no extraordinary view or space.... More

We are now spoiled and will find it very difficult to stay at lesser hotels. This place is incredible! Breakfast buffet in unparalleled! It goes on forever and delicious. The room was modern and a very cool shape for giving you maximum views/window exposure for taking photos. The lounge in the lobby feels like something out of a movie -... More

It used to be THE place for a fantastic afternoon tea. .. I went last week end and this week end. .. Going down... the sandwiches are so big that it is not anymore finger food... it is banquet style sweet and salty items The scones remain excellent. ..

We have just left the hotel after a three night stay. We cannot fault it. The service was excellent from the moment we arrived until the moment we left. The hotel's location is very good and it offers a range of restaurants. We did not chose to upgrade, however our room was large with a fantastic view across the city.... More

We stayed here for 3 nights with our toddler and were upgraded to the most amazing suite. Everything about the room was spectacular from the massive bedroom with views of the towers to the equally massive bathroom. It also had a sitting room which was perfect to set up the cot for our daughter and a study, walk in room,... More

I had a minor glitch at check-in; my Expedia booking included breakfast and internet, but their reservation didn't show that. After showing the clerk a copy of my reservation, the issue was quickly resolved. Once that was solved, my five-night stay was wonderful. The room was large and well-equipped; the staff was very attentive; the breakfast was among the most... More

I stayed only three nights over a week-end. The check in was quick and painless. Room was clean and the bathroom was clean and odourless. The handheld shower was a bit difficult to manage because when it was hooked up on the wall, one had one's elbows knocked whenever trying to scrub oneself. Towels were spotless. Free Internet access was... More

I was here for 3 days and 2 nights. They upgraded my room - which no doubt helps with the review - however the overall hotel was immaculate with very attentive and friendly staff. The location makes it easy to walk to lots of sights - particulalrly important given the traffic in KL central;.

My stay at Shangri-la was enjoyable to say the least. We arrived on a sweltering day at nearly 2pm and immediately checked in. The staff who served us, Daniel, was really pleasant and quick to check us in. Before we turned and left for our room he even wished my husband an advanced birthday wish! Prior to our arrival, I... More