We stayed 2 nights there. Check in was smooth and we were given a room on the 8th floor. The room was not clean and the bathroom was dirty so we requested to change the room. We were taken to 4 different rooms with one of the staff members and all the rooms were dirty and bathrooms especially some were... More

i liked the istana. for all the faults it had, they were only superficial. it looks like a 5 star but it isn't quite. the giant lounge as you walk in looked fab but it was a bit grubby. the furniture and carpet needs a decent steam clean (or replacing). the service though was excellent. i sat down, within 1... More

Big hotel in excellent location, breakfast was really good. Live music was played in lobby lounge. Good service. When I was there in August 2012, there wasn't any free Wi-Fi. really close to Pavillion mall and streets shops, many shops nearby and there is also a 7 eleven nearby. All walking distance. Centrally located in shopping area. Great for people... More

We stayed 3 nights as part of a tour KL , Singapore , Bali, Dubai. Good location , central with all tourist spots and bars shopping close by. Istana - smooth easy check in , all staff friendly and helpful. Lobby - and public areas really nice and comfortable. Food - we only ate breakfast , but wow the best... More

Stayed for 3 nights with a friend in a Club Room which was more expensive but gave us privileges such as our own check in/out desk on level 20, freshly cooked breakfast, cocktails in the evening & water/soft drink all day. Can't fault the service, everyone was amazing & treated us like queens. Rooms were great too with an awesome... More

it was very nice hotel . excellent treatment from the stuff . very close to arab street , all shopping malls. walking distant to menara and klcc. but i ve a concern i reserved from egypt a room with king bed , when we arrived they wanted to give us a room with 2 beds though we r in our... More

Stayed with my family from 6th till 8th June. Had a road facing room blocked on arrival. Got the same changed to The Petronas facing wing on the 10th Floor. Comfortable beds/ large bathroom/good housekeeping . Excellent bathroom amenities. Very friendly staff. Met everytime at the lobby with warm smiles from all staff members. The Guest relation Executives were extremely... More

We stayed for 3 night and we got a renovated deluxe room. Well the room was still a bit dated, but it was spacious. The bathroom are big but also a bit old. The hall and restaurant look great. The staff is friendly. In the brasserie you don't get any alcohol. The breakfast is ok. I got for lunch twice... More

Stayed for 2 nights, 3 days. The late 6pm checkout was very handy. Staff very friendly and fabulous breakfast. Only criticism really is the rooms are a little dated. Tv virtually a museum piece! Be careful round the pool, no anti slip surfaces here and can be very slippery. Location is excellent, and great resident band in lounge in the... More