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Hilton Osaka Hotel Reviews, Osaka

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All 247 Osaka hotels

Hilton Osaka

4.0 of 5
1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan
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Hilton Osaka
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Ranked #18 of 247 hotels in Osaka
4.0 of 5 stars 532 Reviews
Most recent review
“Relax here!”
5 of 5 stars Reviewed 15 June 2013
nipowers San Francisco, California
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532 reviews from our community

Traveller rating
    201
    225
    74
    25
    7
See reviews for
Families
100
 
Couples
132
 
Solo
77
 
Business
169
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
San Francisco, California
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Relax here!”
5 of 5 stars Reviewed 15 June 2013 NEW

The hotel is very, very comfortable. I had a good sized room with all modern features. The staff was very helpful in booking side trips and helping with any questions. The hotel is literally right next to the railroad station. I had a beautiful sunset view of Osaka out my window. There is a pool and fitness center. The hotel... More

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Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
17 June 2013

Thank you for your laudatory comments, particularly in reference to the room quality and guest services, which will assist in our continuous effort to improve our services and products. Your comments concerning our staff are also gratifying, and I have passed on your positive remark to them, which will act as a well deserved motivator to achieve more superior performance.... More

Hong Kong
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Lying, hair in room, and no feedback form”
2 of 5 stars Reviewed 12 June 2013

In short, front desk lied to me, long hair found in bathroom, bathroom looks dated, shower hard to use, and no feedback form available. Apart from those, service from concierge and the bar on top floor is good. When I check in, I did not receive executive room upgrade again, like when I stayed in Hilton Fukuoka last week. As... More

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Melbourne
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“A solid hotel experience with comfortable beds.”
4 of 5 stars Reviewed 12 June 2013

A nice hotel, check-in can get a bit busy but the staff know their job and move quickly through the queue. The hotel was comfortable and the English-speaking staff were always on hand if there were any communication issues. There is a bus that picks you up right from the hotel front door and drops you off at the airport,... More

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Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
17 June 2013

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your imputes about our convenient location, and most of all our proud friendly staffs. Your... More

Tokyo, Japan
1 review
“Excellent Service + Super Hotel”
5 of 5 stars Reviewed 11 June 2013

I am a foreigner working in Japan. Stayed at the Hilton Osaka, our group had a total of 5 rooms in total. This is the first time that I am writing a review online for anything!! The service and care was amazing. There was a real feeling that the staff of Hilton care for their customers beyond and above normal... More

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Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
17 June 2013

Thank you for your laudatory comments. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. We... More

Cardiff, United Kingdom
Top Contributor
97 reviews 97 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
15 helpful votes 15 helpful votes
“Not an hotel for the Independent Traveller”
3 of 5 stars Reviewed 10 June 2013

Great location adjacent to main Osaka railway station, great friendly and helpful staff, rooms fair size for Japan. That's where it ends, if you want to use the Internet you have to go to ground floor or pay supplement, if you want to go to top floor bar you have to pay a cover charge of £10, restaurants even for... More

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See 6 more reviews by TomT77 for Osaka
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
17 June 2013

Thank you for having availed your time to provide your constructive feedback . We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan. Your comments relating to restaurant price and Internet use... More

Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“excellent location & services”
5 of 5 stars Reviewed 6 June 2013

Located right at Osaka JR station and a number of railway/subway stations. Rooms are bigger than a regular hotel in japan. Super clean and excellent service. Good breakfast selection at the Checker's restaurant as well as the Executive lounge.

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Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
17 June 2013

Thank you for your laudatory comments on our hotel and its services. We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales point. We are delighted to learn that you enjoyed your recent experience at Hilton Osaka and the services of our Executive Floor and lounge... More

Dubai, United Arab Emirates
1 review
“Strengths and areas of imrovement”
4 of 5 stars Reviewed 4 June 2013

The location is excellent , the staff is helpful however , more needs to be done on the window blinds. They allow light in when fully closed. I would like the room to be pitch black when the blinds are fully closed.

Review collected in partnership with Hilton Hotels & Resorts

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Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
9 June 2013

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. Your comments relating to the window blinds are valuable and taken up for future reference. Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next. More

dubai, United Arab Emirates
1 review
“very friendly staff”
4 of 5 stars Reviewed 2 June 2013

location is excellent. you won't find many tv chanels in english bed is confortable elevators take long time to get you up/down from your room the staff is very friendly breakfast is generous have a nice stay! thanks

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
9 June 2013

Thank you for your laudatory comments on our hotel and its services. It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your imputes about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments. Thank you anew, and we... More

Tokyo, Japan
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
“Amazing property in the heart of Osaka”
5 of 5 stars Reviewed 28 May 2013

Just a few steps away from the Osaka Railway station, this property has been my favourite hotel for many years. They have conveniently configured multiple beds room types with friendly staff and gracious location in a busy city like Osaka. The room amenities are, of course, very good and functional. They have a few restaurants inside the property and if... More

Was this review helpful? Yes
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
9 June 2013

Thank you for your loyal patronage to the HIlton Osaka. Also, I would like to thank you for having availed your time to provide your constructive feedback. We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales point. It is our greatest pleasure to know that... More

1 review
“Excellent service”
4 of 5 stars Reviewed 28 May 2013 via mobile

Spent 4 nights here very comfortable rooms and found the staff incredibly helpful if you need anything at all ask Ari guest relations he was most helpful and always with a smile the hotel is right next door to main station so convenient for travelling to Hiroshima Kyoto Kobe

Was this review helpful? Yes
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
4 June 2013

Thank you for your laudatory comments. I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff you named. This will no doubt motivate them to provide an even more superior service. I thank you for having availed your time to provide... More

 
 
Hilton Osaka
Hilton Osaka
4.0 of 5 stars 532 reviews
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Additional Information about Hilton Osaka

Also Known As:
Hilton Osaka Hotel Osaka
Hilton Osaka Hotel
Hilton International Osaka
Osaka Hilton International
Osaka Hilton
Address: 1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan
Phone Number:
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotels in Osaka
#11 Luxury Hotels in Osaka
#17 Family Hotels in Osaka
Price Range: €€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Set in the business and entertainment area, the Hilton Osaka hotel is linked to one of Osaka's largest shopping malls. Admire the views from Windows on the World restaurant or the Executive Lounge. Unwind in the gym, pool or relaxation salon. The hotel is 3 miles from Universal Studios Japan and 1 hour from Kansai airport. ... more   less 
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Hilton Osaka
1-8-8 Umeda, Kita-ku
Osaka, Osaka Prefecture 530-0001
Japan
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大阪駅が見えます ванная комната 六甲山まで見渡せます。 The living room
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