The hotel is in a nice location. Staff is friendly and keen to help. I had a misfortune by having an ant in the basin when i checked in and i showed it to the bellman ...but nothing happened he just apologized and did not inform the management. It was not until i informed them before checking out that they... More

Stayed for two days in its roomy and comfortable rooms with great view off the river. Our room has some comfy of home and grand enough to remind me of hotels in Vegas (one of my fave cities), namely the colors and ambiance reminds me of Bellagio and Caesars Palace. We booked separate rooms for couple of our teens, even... More

Stayed for 4 nights in April on business. Had the most amazing view of the river and the Cherry Blossom was in full bloom!! Went for a jog right by the river, the view was awesome! Room service was great too! Ordered the Salad Nicoise. Expected nothing great then received a very large plate of glorious fresh food! Bathroom -... More

Stayed for 3 nights during May 2013 and was booked at the 19th Floor, one of the Imperial Club Floors. Room was very clean and spacious compared to other hotels in Japan. I loved the complimentary chocolates they give every night. The staff can speak basic English and really went out of their way to teach us directions to our... More

All of the staff is wonderful and ready to help with any request. We truly felt like they appreciated our business and were genuine in their desire to be helpful. The accommodations were spacious. The highlights of this hotel are its location, the quietness of the rooms, and the service

Spacious and clean rooms. Great service and helpful staff eagerly going out their way to address your concerns. Our group stayed for 3 nights in this hotel last March. Rooms are well stocked with supplies like coffee maker. Beds were very comfortable. Hotel surroundings have Cherry Blossom trees where we are in time for its blooming. Great to stroll around... More

My wife and I stayed in this hotel for 2 nights in Early April this year as members of a conducted tour group. Our 16th floor room was spacious and comfortable. The bed was very comfortable too. The bathroom was very clean and well stocked with all the necessary toiletries for a couple. There was a tea/coffee maker with plenty... More

We stayed here on April 3, the last day of a post cruise tour.We had a wonderful overnight stay. We were on the 14th floor and had a great view overlooking the river.Our room was a nice size,very clean and the bed was comfortable,and also had a coffee/tea maker.Enjoyed a very nice walk along the river in the evening. The... More

Grand hotel, nice room, good sized. No ironing board if that's important to you. Very nice restaurants and about a dozen upscale shops in the lower level. Very clean. If you're looking for a coffee/Starbucks etc outside the hotel there's really nothing close by, was told it was about a 10 minute walk. Good breakfast buffet but relatively small selection.Would... More