We were visiting Hangzhou as part of a 4-city, nine-day visit from the USA to China. We were delighted with the peaceful, lovely waterfront setting. The rooms were very good, clean, and comfortable. The breakfast buffet offered multiple stations with a variety of international cuisines. Whether you wanted sticky rice, bacon & eggs, or sushi for breakfast, you could get... More

Enjoyable place, Kind of Ressort. May buildings Spread over a Large Area. Lots of Green and Water. Big Lobby Area. Not much to do After hours. Good facilities for Convention. Food ok, Atmosphere in total only so, so. Not charming and inviting, also maybe because of Little Penetration for such a Big place. Used to Be a Sofitel when opening... More

This hotel, like all others on our big bus tour, was preselected for us. The wings, floors, and numbering system for this hotel were VERY confusing. Our room was clean and nice. No reason to complain. When we first got into the room, we moved some tea cups from the top of a cabinet to a shelf directly below to... More

The staff is not as they should be to give correct, adequate advice to us, such as where to have breakfast as I update the room & was entitled to have free breakfast to the club... The room is not as good, cyber as I had expected, compared with the photos shown in the website.. More

I had read a couple of very good reviews here and therefore decided to book this hotel for a family vacation to get away from Shanghai. It sounded so perfect, nice surroundings, a bit away from westlake, but therefore calm and definitely enjoyable. To start with the one positive experience, the swimming pool was great and our kids enjoyed every... More

I arrived at 1420 to find that I couldn't check in, even though my booking stated that I had to book in after 1400. So I decided to eat. Being hungry for days after escaping the "Chinese" hospitality of factory owners (Their idea of edible food and mine are different), I decided to eat in the "Western Restaurant". It was... More

As mentioned, we have stayed here for four times over the past 18 months, three during mid-winter and the latest one during the summer. The first time was to do some tourism in Hangzhou when we lived then in the middle of China (we are New Zealanders who have been working in China for over 2 years). We were very... More

I stayed here for two nights during a business trip in the area. It is one of the nicest places in the area and I enjoyed it very much. However one big point for improvement is the music that is always being played. They have speakers along the lake playing some kind of Techno music till midnight. People like me... More

The resort is beautiful and very well maintained. The rooms large and spacious with outstanding views of the lake, complete with swans, geese and ducks. The gardens and ponds are picture-perfect and everything was spotless. The staff were very courteous and went out of their way to help us in any way necessary. I particularly enjoyed being away from Hangzhou.... More