Sofitel is located right by Westlake and is literally a 3-5 minute walk from Westlake. The hotel has a somewhat awkwardly positioned entrance and not many taxis are willing to drive right to the door. They'd stop 20-30m away or along the main road, those with unwieldy luggage in tow should note the slight inconvenience. There's a convenience store about... More

I believe there are many choices available near the west lake.. could be better then this.. but i find this hotel good for value.. English speaking staff... warm service.. nice spa..good spread breakfast.. 5 minutes walk to west lake... More

Excellent Hotel with nice view of westlake from upper floor terrace. Warm welcome and real good service. I will recommend for sure this hotel to all my colleagues and friends. Nothing else to say, I just enjoyed this hotel. More

Still no sign of Overhaul of the Place. Again, don't expect a "Real" Sofitel Class and Standard! There are meanwhile other options close to XiHu which you might want to compare on tripadvisor? Apart from needs to re-do rooms, also breakfast is not at quality and variety level of true Sofitel. By the way, the club floor is closed for... More

Yes, this hotel is in a great location. However, I think this hotel only just barely meets the standard of the sofitel. The rooms just felt tired and worn. The spa was actually a little gross. The breakfast buffet was good enough and they did have a lovely roof top place to sit out. Check-in and check out were fine.... More

Though the hotel may not be as large as Shang but it is at a very convenient location. All walking distance to West Lake, to the shopping street, the restaurants as well as the foot spa (which we have been). Too bad the Chinese restaurant was booked for wedding lunch and we did not manage to have the special Chinese... More

The hotel is situated at a good location, walking distance (2mins) to Westlake. We upgraded our room from the normal Superior Room to the Luxury Room because it says that it has Westlake Avenue view. Automatically my husband and i thought that i will have the view of Westlake. Much to my dismay... it just faces the road infront of... More

On arrival I went to my room (very tired) and turned the air con up. But it did not work. I called the duty manager who told me that the air con had been turned off as they said itbwas the winter season. They said the best they could do was give me a fan. The room over looked a... More

I stayed at the Sofitel Westlake during a recent Hangzhou vacation. Prior to arrival, the hotel responded to my E-mail asking for advice on transport from the airport within 3 hours of receipt. They suggested taking the airport bus to the train station + a very inexpensive taxi ride as an alternative to taking a taxi all the way from... More