Stayed here for three nights in a premier suite --- fabulous room, great service and a beautiful setting. Overall I have nothing bad to say - we had a slight mishap over train ticket bookings however this was immediately rectified otherwise our stay was perfect. Its a little far out from westlake but only 15 mins in a taxi as... More

We had enjoyed multiple banyan tree properties around the world, but this one disappointed. 1. Location is easily 30 min from anywhere. Without a shuttle or easy means to get a taxi, you only option is the hotel car. This starts at usd35. 2. The resort looks unfinished. It sits on a larger site still unconstruction. Within the property, signs... More

First impression were a bit disappointing. Perhaps expectations were a bit high. But I would not go back again. Keep in mind, this is reference to this being a 5 star hotel charging 5 star prices. The check in was ok and the staff very friendly but not overly efficient. Their attitude was great but they just had not been... More

We just came back from Hangzhou recently. We were there for 5 nights and stayed 3 nights in Hyatt and 3 nights in Banyan Tree. I have posted a separate review on Hyatt. Banyan Tree is on the western part of Hangzhou, a good 30-45 mins from West Lake. The grounds of Banyan Tree is beautiful as usual. But my... More

Everyone knows that the rooms at Banyan Tree are amazing and the settings idyllic. The Banyan Tree Hangzhou did not disappoint, with huge well appointed rooms, multiple restaurants and a beautiful spa and swimming pool. But what made our brief stay extra memorable was the personal attention we received from the staff. When we checked in, the GM came over... More

I've been traveling around the world around 25 years, this is the best Hotel with excellent service I'd ever experienced. More

We have stayed at this resort for 4 days and it was such a very traditional chinese style villa. There was a serious mosquitos problem for staying near wetland park and all taxi drivers were not known about this hotel. We knew how to guide the taxi driver back to hotel which cause us less trouble. Spa is usual Banyan... More

<sigh>...so I just can't decide how I feel about Banyan Tree Hangzhou. On the one hand, the staff were incredibly kind and attentive. Everywhere we went, it was nothing but great service and polite gestures all the way. The resort grounds were also quite beautiful and felt like you were a world away. The villas were also wonderfully appointed and... More

We visited Hangzhou to celebrate my father’s birthday, and the staff made it the perfect experience! They provided the traditional birthday items, such as long-life noodles and birthday cake and were always ready with a smile and eager to please. It was a very high and friendly level of service, and when he's available, the hotel manager Mr. Desmond Tan... More