I recently stayed at this property in Hangzhou. The rooms are spacious and spotlessly clean and the quality of food is excellent. The staff are very courteous and you can feel the care and attention along with a very hands on approach of the management team and the general manager Mr Brian Connelly making itself felt throughout the property. Highly... More

I have stayed at this hotel three times and I always look forward to coming here. This trip I stayed here for three nights and wished I could have stayed here longer. The rooms are very large and the beds are extremely comfortable. The service is great. The A/C actually worked! The bathrooms are nice and large. There is a... More

Oakwood Residence Hangzhou is located in a quiet, upscale residential guarded area. It is conveniently located about 10minutes to Westlake by taxi and offers guests comfortable rooms and good service. Our party of four took two rooms which included buffet breakfasts and we were surprised by the quality of food served during the breakfasts. The Business Center took care of... More

I am a regular Customer to Oakwood Hangzhou. I am so dislike the clarks working at the front desk at most of my stay. They are not trained well and do not know how to treat their customer in a respect way. For example, One tall Skinny girl got a room in 6th floor where just facing a noisy construction... More

I travel in China on business every 90 days and have experienced a wide variety of hotels. Some, quite good and others you wouldn't wish on your worst enemy. I look forward to my one or two nights in Hangzhou because of this hotel. I have always experienced a pleasant welcome, a room that surpasses my expectations, food that is... More

One of my best hotel experience in china. The one bedroom suite I stayed has everything I need (kitchenette was very well equipped and stocked). Big room and living room. Only minus point was the rain shower that do not work too well, it sprays water everywhere and not 'rain drops'....

I am a regular guest at Oakwood, Hangzhou. The service continues to improve. The quality of food has improved. Above all, Laura in reception is excellent. She is always exceedingly polite and efficient and deserves special mention.

We use this hotel for our overseas staff and customers when they stay in Hangzhou. The rooms are excellent large self contained apartments. Rates are good for what you get. Home to many expats who are staying a while in Hangzhou

I was stationed in Hangzhou for 3 months to complete a project where I wasn't able to find an apartment to my liking so I chose to reside in this fine establishment within 10 minutes walking distance to my office in the CBD. I chose the 1 bedroom suite on level 5 which had higher ceiling than normal and a... More