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Oakwood Residence Hangzhou

4.5 of 5
No.28 Jiaogong Road, Hangzhou 310012, China
Hotel amenities
Oakwood Residence Hangzhou
Ranked #14 of 1,560 hotels in Hangzhou
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105 reviews from our community

    Trip type
Traveller rating
    56
    42
    5
    0
    2
Date Rating
New Delhi, India
Top Contributor
60 reviews 60 reviews
60 hotel reviews
Reviews in 36 cities Reviews in 36 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 12 June 2013 NEW

The location is very good, very quiet surrounding, but not very far away from various attractions. Hotel many details done well, providing a wide variety of dishes, glasses, etc., very thoughtful, though not necessarily use to, but when I see these still feel good. Overall good service attitude.

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Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
14 June 2013

Greetings from Hangzhou. Thank you for your very kind comments about our Oakwood Residence. We have shared your comments with our team. We look forward to welcoming you back to the Oakwood on your next trip to Hangzhou. Have a wonderful weekend. More

Manila, Philippines
1 review
5 of 5 stars Reviewed 10 June 2013

I recently stayed at this property in Hangzhou. The rooms are spacious and spotlessly clean and the quality of food is excellent. The staff are very courteous and you can feel the care and attention along with a very hands on approach of the management team and the general manager Mr Brian Connelly making itself felt throughout the property. Highly... More

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Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
11 June 2013

Mr. Gill, thank you for your kind words about our Oakwood. We send you the appreciation of all of our associates. We look forward to welcome you "home" to the Oakwood when your travels bring you back to Hangzhou. Cheers, Brian Connelly More

San Diego, California
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 June 2013

I have stayed at this hotel three times and I always look forward to coming here. This trip I stayed here for three nights and wished I could have stayed here longer. The rooms are very large and the beds are extremely comfortable. The service is great. The A/C actually worked! The bathrooms are nice and large. There is a... More

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Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
7 June 2013

Greetings from Hangzhou. Thank you for your feedback and comments. We were pleased to leanr that you enjoyed your stay at the Oakwood Residence. When your travels bring you back to Hangzhou please let me know and I would be delighted to meet for coffee. Have a lovely weekend. Cheers. More

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 May 2013

Oakwood Residence Hangzhou is located in a quiet, upscale residential guarded area. It is conveniently located about 10minutes to Westlake by taxi and offers guests comfortable rooms and good service. Our party of four took two rooms which included buffet breakfasts and we were surprised by the quality of food served during the breakfasts. The Business Center took care of... More

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Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
7 June 2013

Thank you for your kind comments about our hotel and service residence. We have shared your positive remarks with our associates. We are pleased to announce that we have install WiFi in all rooms and it is available on a complimentary basis.We look forward to welcoming you back to the Oakwood Hangzhou. Have a super weekend. More

A TripAdvisor Member
3 of 5 stars Reviewed 24 March 2013

I am a regular Customer to Oakwood Hangzhou. I am so dislike the clarks working at the front desk at most of my stay. They are not trained well and do not know how to treat their customer in a respect way. For example, One tall Skinny girl got a room in 6th floor where just facing a noisy construction... More

Review collected in partnership with Oakwood

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Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
29 March 2013

Thank you for your comments. We appreciate our guest feedback as a way to improve our service. We have reviewed your comments with our Front Desk team so as to implement a policy to ensure that this sort of unfortunate incident does not occur again in the future. We look forward to welcoming you back to the Oakwood Hangzhou on... More

Burlington, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 23 January 2013

I travel in China on business every 90 days and have experienced a wide variety of hotels. Some, quite good and others you wouldn't wish on your worst enemy. I look forward to my one or two nights in Hangzhou because of this hotel. I have always experienced a pleasant welcome, a room that surpasses my expectations, food that is... More

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singapore
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 23 January 2013

One of my best hotel experience in china. The one bedroom suite I stayed has everything I need (kitchenette was very well equipped and stocked). Big room and living room. Only minus point was the rain shower that do not work too well, it sprays water everywhere and not 'rain drops'....

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Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
26 January 2013

Greetings from Hangzhou. Thank you for your rave review as well as your comments about our rain forest shower. Our team will be sure that our guests enjoy a rainforest shower not just drops! We look forward to welcoming you back to the Oakwood Residence Hangzhou soon. Cheers More

A TripAdvisor Member
5 of 5 stars Reviewed 19 January 2013

I am a regular guest at Oakwood, Hangzhou. The service continues to improve. The quality of food has improved. Above all, Laura in reception is excellent. She is always exceedingly polite and efficient and deserves special mention.

Review collected in partnership with Oakwood

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Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
21 January 2013

Thank you for your kind remarks. We will share your positive feedback with our team and, in particular, Lara. We look forward to welcoming you back in the near future. Cheers. More

HANGZHOU
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 January 2013 via mobile

We use this hotel for our overseas staff and customers when they stay in Hangzhou. The rooms are excellent large self contained apartments. Rates are good for what you get. Home to many expats who are staying a while in Hangzhou

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See 5 more reviews by Neil M for Hangzhou
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
9 January 2013

Neil, Thank you for your positive remarks about the Oakwood Hangzhou. Please do not hesitate to contact me directly if I may be of any service in the future. From all of us at the Oakwood Hangzhou we wish you and your family all the best in 2013. Cheers, Brian More

Sydney, Australia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 18 December 2012

I was stationed in Hangzhou for 3 months to complete a project where I wasn't able to find an apartment to my liking so I chose to reside in this fine establishment within 10 minutes walking distance to my office in the CBD. I chose the 1 bedroom suite on level 5 which had higher ceiling than normal and a... More

Was this review helpful? Yes
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review
19 December 2012

Leo, Thank you for your gracious compliments. We will share your kind remarks with our entire team. From your side, your were a marvelous guest and friend. We all miss you. Best wishes to you and your family for a Merry Christmas and Happy New Year. Cheers, Brian More

 
 
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Additional Information about Oakwood Residence Hangzhou

Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hangzhou Hotel
Oakwood Residence Hotel Hangzhou
Address: No.28 Jiaogong Road, Hangzhou 310012, China
Region: China > Zhejiang > Hangzhou
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 1,560 hotels in Hangzhou
Price Range: €€
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Bonded to the architecturally unique Europe America Centre complex, flanked by first class office space and retail outlets and situated at the prime Yellow Dragon commercial circle location; this 166 residences hearth features studios, 1,2 and 3 bedroom options and houses a kaleidoscope of facilities and services. Minutes away from the Westlake, its surroundings and landmark scenic spots as well as dining and entertainment options. ... more   less 
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Oakwood Residence Hangzhou
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