I stayed here for just one night in December for business. It's a more a Residence than a hotel, although it's possible also to stay for very short periods. It's a very brand new building, rooms are excellent, spacious, everyone furnished with kitchen and everything needed to an medium/long term accomodation. Location is just in the new and being developed... More

My Family and I Stayed for 2 weeks evaluating a relocation to hangzhou. the two bedroomed apartment was just perfect. Everything you would need for long term stay. However, the front desk staff either have no training or just plain careless. No appreciation of the concept of hospitality. Asking for a taxi whilst it was raining with a three year... More

The room is big and the pillow and bed were good. The kitchen facility is great. The location is a bit west in the town and this is not good for traveler. The receiptionist really need to improve in their service, they are not willing to help in calling a taxi and always said "i am not sure whether i... More

the front desk is lost at sea and under staffed. really inept at dealing with humans. nice rooms though... More

Although I only stayed there one night, these suites are perfect for a longer stay as they have a kitchenette with facilities such as a washing machine and iron and ironing board. Being new, they are spotlessly clean but my only complaint would be that the bed fills the room and the sofa is placed against a wall at right... More

We stayed at Oakwod Hangzhou with the family (me, wife, 3 yr old, 3 month old). we took the 1 bedroom room. Very spacious and clean. a lot of light too, and can fully close the drapes and no light is coming in in the morning (important with our kids, they awake when a lot of light, and Hangzhou sunrise... More

I am staying there for 2 months. The place is great. It is a serviced appartment with fully equipped kitchen, washing machine and dryer. Seems brand new. Great king size bed, great pillows which is not so common in China. Location is OK. It is a 10 taxi ride to the west lake. It's more private than the shangri la... More

It is rather a serviced apartment then a Hotel. Rooms are very large with a kitchen, very well appointed. Decoration is very luxurious. The room is fitted with everything you can imagine. It was a very nice stay More

As one of my friend already commented, we stayed in Oakwood Residence for 2 nights. I do not have any complaint regarding the room (spacious and clean) but the people at the front desk office either did not receive proper training or they just do not care. Check-in was very slow when there was only a group of 4 people... More