Arrived at 1am after flight from Australia. Checkin was fast and no hassles. We booked three rooms for family of six - children ages 10,12,15,17. Goldfish in the room was a cute touch. Our heating was on too high, which they attended to the next morning. Beds were comfortable - not the hard beds we were expecting in China. We... More

Booked through Agoda. Stayed from 29Nov to 1Dec2011 (3 nights). Just in front of a beautiful park next to West Lake. Nice hotel with good service equipped with all basic facilities. Free bikes for Hotel Guest to cycle around the lake for someone who is adventurous to cycle on China city roads. Mini-marts and local fruit stores are next to... More

Stay at the Hangzhou Crystal Orange Hotel for three nights from Nov 23 to 26. The location is good, just minutes walk to the well known shopping area. The room is spacious and comfortable, it is good to stay there if you do not mind about their service quality. My return flight to HK was in the evening, I tried... More

We stayed three nights at the Crystal Orange Hotel in late October. We got a great price online for three nights, although breakfast was not included. We didn't eat breakfast at the hotel since it was somewhat pricy (45 yuan) and just down the street is a bakery where you can get some delicious breads and cakes at an excellent... More

We booked 3 rooms from their homepage with no issue. Also, we manage to request for room type change using their webpage after booking confirmation. Rooms are good, very comfortable beds, nice shower facilities, big LCD TV, WIFI working fine. There are fruit stall, supermarket nearby. It tooks us about 15 minutes walking to Hefang Street where lots of chinese... More

A really good location to stay if you are on a sightseeing visit to Hangzhou. The rooms were spacious enough, and spotlessly clean. Really loved the fact that they came with a pet fish! The free breakfast that comes with the room is not fantastic, but does the job. The food is a mix of western and Chinese, so should... More

Very good hotel with many nice touches and situated 100m from the lake. Rooms are modern and well appointed with a modern designer feel and nice touches - including a rubik's cube and perhaps feng shui inspired presence of a small fish in a fish tank! The modern style is reflected at breakfast where a tick list choice sees your... More

I am really happy about our stay. I booked the room in advance to get great deal. I asked for a room with balcony and they provided it with no extra charge. The hotel is clean, tempo deco very friendly staffs and they are extremely helpful. The location is great near the park, 5mins walk to XiHu. There are many... More

Very good experience in this hotel. So close to the lake, tidy, clean, very nice rooms. The taxi driver was not aware of its existence, but I bet it was his fault :D More