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Sheraton Guilin Hotel Reviews, Guilin

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Sheraton Guilin Hotel

4.5 of 5
No.15 Binjiang Road, Xiufeng District, Guilin 541001, China (Downtown)
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Sheraton Guilin Hotel
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Ranked #5 of 330 hotels in Guilin
4.0 of 5 stars 603 Reviews
Most recent review
“My best stay in china bar none”
5 of 5 stars Reviewed 16 June 2013
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603 reviews from our community

Traveller rating
    185
    277
    113
    22
    6
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Families
76
 
Couples
165
 
Solo
28
 
Business
22
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toronto
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“My best stay in china bar none”
5 of 5 stars Reviewed 16 June 2013 NEW

I had a great time here in fact so great I shortened my stay in yangshuo to come back and stay a couple of more nights before leaving to enjoy some rest and relaxation. Great location - better service. Great pool and buffet breakfast

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Driffield
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Public Areas Great - Rooms Not So”
3 of 5 stars Reviewed 12 June 2013

Arriving late we were impressed by the reception and lobby areas the latter being light & airy with glazed lifts overlooking it. Sadly the room smelt musty and on the first night when we retired found that the bed linen was quite damp. Our complaint was received with courtesy and the senior staff member was apologetic although it was pointed... More

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review
14 June 2013

Dear guest, Warm greetings from The Sheraton Guilin, Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. We are truly very sorry that our bed linen was damp due to the raining season. On... More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Very Nice Hotel, Great Service and a Perfect Location”
5 of 5 stars Reviewed 9 June 2013

I spent six nights at the Sheraton Guilin while visiting the region for the first time. Overall, the hotel itself is very nice, with a spacious, bright grand lobby. My room was very comfortable, and a good size. I enjoyed several meals in the hotel's three main eating areas - the Cathay Restaurant on the main level, the Atrium buffet... More

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review
14 June 2013

Dear guest, Warm greetings from The Sheraton Guilin, Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. Comments such as yours are a wonderful compliment. We hope to have another opportunity to welcome you... More

Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Decent short stay”
3 of 5 stars Reviewed 3 June 2013

I arrived at the hotel at around midnight and the service at checkin was quick and efficient which was as needed due to me leaving the next morning at 0830hrs. The rooms are well appointed and have all necessary amenities. Although the room was listed as non smoking it smelt of stale smoke and damp which was a little off... More

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review
8 June 2013

Dear guest, Warm greetings from The Sheraton Guilin, Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. We hope to have another opportunity to welcome you to our hotel and thank you for choosing... More

STL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Good location, but tawdry rooms”
3 of 5 stars Reviewed 3 June 2013

No doubt, this hotel is located in a prime spot in Guilin. But, it has the tired appearance of far too many Sheratons. The facade and lobby seemed lovely, but we were disappointed to see the room which had seen better days -- maybe a decade ago! Lucky for us, it was a one-night stay.

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review
8 June 2013

Dear guest, Greetings from The Sheraton Guilin, Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. We are sorry to know that our hotel can't meet your expectations. The hotel has been renovated in 2008 however in some places it needs some refurbishment. It is already on... More

BC
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Good location”
4 of 5 stars Reviewed 30 May 2013

This hotel is by the Li River and not a very far walk from the Two Pagodas. The breakfast was delicious and offered in great variety as was typical of all the ones we've experience throughout our China trip. However, it does come with a hefty price tag of 130 RMB per person. The service at breakfast was excellent as... More

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review
31 May 2013

Dear guest, Warm greetings from The Sheraton Guilin, Thank you very much for taking the time to post your valuable comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. We hope to have another opportunity to welcome you to our hotel and thank... More

NYC
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
“ADEQUATE HOTEL FOR A SHORT STAY”
2 of 5 stars Reviewed 30 May 2013

We spent two and half days in Guilin, with one day alloted for a Li River cruise and another day for the Yangshang rice terraces. We stayed four nights at the Sheraton Hotel, located conventiently in town, close to the Li River and withing walking distance to spots in downtown Guilin. Accomodations at the hotel were perfectly fine. The room... More

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review
31 May 2013

Dear guest, Warm greetings from The Sheraton Guilin, Thank you for taking the time to send your comments on TripAdvisor. Our team truly cares about guest’s experiences and is always striving to improve. We are glad to hear that you like our room and service, we have also noted your disappointment on the food quality, and we have passed your... More

Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Gets The Job Done, But Great Location”
3 of 5 stars Reviewed 25 May 2013

I must say, for the price this Sheraton is pretty "meh." The location? Fantastic. You are in the center of Guilin, right on the Li River, close to the pedestrian streets and decent meals. This hotel was picked solely and specifically for the location, but I am sure there are far better options further out. The breakfast buffet was not... More

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review
31 May 2013

Dear guest, Warm greetings from The Sheraton Guilin, Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. We are sorry to hear about the room key was deactivated during your stay. We would like to offer our sincere apologies for the inconvenience. These, we are sure were... More

London, United Kingdom
Top Contributor
123 reviews 123 reviews
43 hotel reviews
Reviews in 46 cities Reviews in 46 cities
33 helpful votes 33 helpful votes
“Not to the standard I'd expected”
3 of 5 stars Reviewed 23 May 2013

Supposedly a deluxe hotel but I think it doesn’t quite get there. The room was adequate but smelt, I think it came from the bathroom. The bathroom itself had a very delicate shower in that it was either boiling hot or a very slight twist of the taps freezing cold. The towels were also horribly thin. The wifi was poor... More

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See 2 more reviews by JPY for Guilin
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review
31 May 2013

Dear guest, Warm greetings from The Sheraton Guilin, Thank you very much for taking the time to post your valuable comments on TripAdvisor. We were sorry to learn of your unpleasant experience with the problem related the bathroom and our breakfast. We would like to offer our sincere apologies for the disappointment. We are glad to hear that our bedding... More

Washington,DC
Top Contributor
75 reviews 75 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
“Adequate for a short stay”
4 of 5 stars Reviewed 22 May 2013

This hotel offers a modern room which is clean and acceptable. The location is very good for taking the evening boat ride on the city lakes. The breakfast buffet was diverse and ample. We had a bottle of wine on the patio which was lovely.

Was this review helpful? Yes
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review
24 May 2013

Dear guest, Warm greetings from The Sheraton Guilin, Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. We hope to have another opportunity to welcome you to our hotel and thank you for choosing... More

 
 
Sheraton Guilin Hotel
Sheraton Guilin Hotel
4.0 of 5 stars 603 reviews
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Additional Information about Sheraton Guilin Hotel

Also Known As:
Sheraton Guilin
Guilin Sheraton
Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Phone Number:
Region: China > Guangxi Zhuang > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 330 hotels in Guilin
Price Range: €€
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Sheraton Guilin Hotel
No.15 Binjiang Road, Xiufeng District
Guilin 541001
China
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