I used 2 times their services in the past and it was ok. Today August 2012, as returning customer, I asked to be served again but they were very rude, like if they don't need customers. I understand that Moscow is becoming a very required destination, especially for business, but they can't behave in a rude way. So, luckily, there... More

Please be warned that what Astor shows on the internet is not what you will get! I booked an apartment and got confirmation via the internet. My first let down was the airport pick up. I had informed the company rep, one Juliya of the size of my family, but the car that greeted us at the airport was extremely... More

Stayed in the Kievskaya flat all August 2011. The only redeeming factor was the closeness of the metro station. The flat itself was a total disappointment. The description int their advertisement does not correspondent to reality: the flat was very dirty (the kitchen particularly was filthy!), kitchen utensils not up to scratch (eg only one drinking glass), curtains torn and... More

When we arrived in Moscow, the Astor apartment official told us it was better to register our visa. As rules had just changed and we had no formal version of registration rules, we preferred to subscribe to the service (25€/person) to avoid any trouble at the custom house. The Astor guy said it would take 2 or 3 days (we... More

Don't believe the glossy website, promising toiletries, linen, international TV channels. Toiletries didn't exist, nor did TV channels, DVD didn't work, towels were like sandpaper, sofabed was broken, so called fully equipped kitchen had two glasses and very little else, I could go on and on. Worst thing though, the lock did not work on the door and after a... More

We stayed in a two-bedroom apartment on Smolenskaya Naberezhnaya (embankment) for 4 days in August, 2009. The Astor Aparments management team provided excellent, prompt and attentive service throughout the entire process (booking and reservation, transfers from the airport and to Leningradskiy train station, check-in, check-out). The apartment had a wonderful view of Moscow over the Moscow River. The 2 Smolenskaya... More

We spent a week with Astor Apartments and we really enjoyed our stay with them. The apartment “Kievskaya” we stayed in is located very close to Kutuzovskaya metro station (just 1 min walk) that is very important for those who are visiting Moscow for the first time. The apartment itself is quite large, very light and clean. It appeared to... More

It was last December trip to Moscow, we went there for a weekend, before Christmas. It was the first time that we decided to book not in a hotel. We booked a 2-bedroom apartment located Smolenskaya naberezhnaya. The personnel was very kind and friendly, and the standard of the apartment was pretty high. We were given a special Christmas discount,... More

Near Kievsky Centralstation, easy reachable. Never had such an excellent company and so friendly appartement staff before in 10 years. They contacted immediately, pricing was very OK and they are friendly and reachable. A company and a place to support. The appartement itself is OK, very clean, simple. Good restaurants and shops just around the corner, Metro 5 min. walk.... More