We had missed our connecting flight to Heathrow through no fault of our own all due to Aeroflot,we were then put through the dreadful experience of having to go to the Novatel for the night.We were all hearded through the system and herded down to the coach,which then took us round to the back entrance of the hotel where we... More

In a country that is known for terrible customer service, the Novotel delivers an epically awful experience. Arriving at just before midnight with my pregnant wife and 11 month old son, it took very close to an hour for them finally to find our reservation (notwithstanding the confirmation e-mail, which I gave them from Expedia) and give us our room.... More

Too expensive, nothing special about this place. If you do not have early flight in the morning, better stay in the city center or hotels near Belaruskaya station (express train directly to the city center). More

Be warned: We landed at 10:30 PM on December 19. At 02:30 AM we still weren't checked-in. According to other travelers this is not unusal at all. You might as well opt to stay in the airport if your stopover is less than 10-12 hours. We had to wait from 10:30 PM to 12 AM at the transit desk in... More

This hotel is located near Sheremetyevo international airport. Aeroexpress train is right outside the hotel and brings you to Moscow center in 35 minutes. Rooms are modern, clean, everything is really fresh and well kept. Services are also good, staff is very professional, morning breakfast is the best you get in Moscow. There is wired and wireless internet in all... More

We were the transit passengers of AEROFLOT with the delayed flight from Istanbul. The AEROFLOT arranged us to the NOVOTEL for one night waiting for the new flight on the next day. We had the terrible experience there. For the dinner, we told the reception that we couldn't have beef because of the religious concern. After 1 hour they served... More

Probably one of the advantages of Novotel was the free shuttle from Sheremetyevo airport. It is located right next to the airport Sheremetyevo 2. The check-in was fast , but because of that we did not get any information on how to use the facilities of the hotel and it was a bit of the hassle to get some water... More

Pros: Close to the airport, when you have early flight Easy to get to the city downtown with Aeroexpress Good restaurants Awesome desserts Cons: Old interior Impossible to walk or jog outside due to highway around the hotel The only place for lunch/dinner is the hotel restaurant More