I arrived at this hotel/hostel after a long bus ride and was given the key to room 502. I was surprised to discover that this room was actually on the 6th floor and I had to walk through a sort of building site to get to it. We were told we could change rooms to a lower floor but then... More

This hotel is located on a hill on a narrow street and so you can never really see much of the outside. From what you can see, it isn't impressive at all and I would probably walk right past it. But once you get inside, it is really quite nice and cozy. The downstairs lobby is nicely decorated with a... More

We stayed in this hotel for 2 nights and although our room on the top floor next to the restaurant was clean, it was so cold with no heating. Our tv didn't work properly and we were disturbed early in the morning when people went for breakfast before we woke up which was annoying. There was also no lift so... More

Good hotel. minus is wifi is not available on 4 and 5 flour

I comfortably stayed at this hotel for two months. I have stayed at a few hotels/hostals in Puno and the Helena Inn is by far the best place within its price range. The rooms are clean, fresh, bright, spacious and well decorated. Hot water is available 24 hours a day. There is cable television for those who miss english channels... More