We booked thru agoda for the deluxe king room, the air-con wasn't working and we were told to wait for half an hour to see if it was ok, it wasn't so we called again and no one came we had to call again and finally they checked it and agreed it wasn't working. We moved to another room which... More

I was here with my wife during a stay in Kota Kinabalu, this hotel is practically in the mall. you don't have to go out and there is an entrance to the mall in the hotel. This is one of the high end hotels, and the price is also high although understandable. We stayed in a more expensive room and... More

We went to Soul Out Restaurant on 25/12/2011 due to they won the Sabah Tourism Awards as Best 4 STAR Hotel in Sabah and we tried 1 night stay in Grand Borneo Hotel. Unfortunately, it was really NOT up to the expectation and wonder how they get the "Awards"!! Soul Out Restaurant - NO service at all. All the plates... More

Holiday..year end getaway. Thought we pamper ourselves this time. Booked in advance..paid in advance, took the risk after reading mixed reviews in Tripadvisor. Coming from Gayana Eco Resort (see separate review), we were a bit apprehensive. Passed by Novotel, where we stayed the last time. Grand Borneo...nothing grand there. Was Mercure before...M for mediocre? Check in was ok..dirty corridor to... More

I was staying for a conference with the local government for a week so I got the government rate and it was just fair. It was a busy conference and the weather that was awful so I was forced to stay indoor for a week. The service was ok, the food was good, the business conference was great, the shopping... More

Stayed for 3 nights in Dec 11 with kids. the first night, the aircon was out of order and we were told to wait for 30 mins. nevermind. second night same aircon problem and this time waited for 1hr 30 mins to be fixed and after repeated calls. the next morning, aircon died again. Some of the lights in the... More

Room are clean but space limited. Great for shopping. Terrible experience of having conference at ball room, the rooms are not sound proof as we able to heard loud noise from other function carrying out next door. PA system really bad, some mic sounds robotic and keep having feedback to the sounds system. More

This hotel became my business center for 2 weeks and surprisingly suit my utmost convenience. Along with its convenient location, the hotel also offers a wide range of services and facilities to the guests. The hotel staff are by far the nicest I have encountered since I can remember. I loved the room, the rooms are small but were perfect... More

We booked the Gallery Room for 4 nights at S$59 per night through Agodo. When we checked in they upgraded us to a Superior room which was great. The room was clean and spacious. The staff were always friendly and helpful. Breakfast was not included but that was not a problem since there is a mall integrated with the hotel... More