As mention on the title, why it is BAD this time: I only spend a night stay here. I requested for a morning call for the next day at 11am. Got a call at 10am & no one is responding on the other side. I just hang up the phone, look at the clock & continue my sleep. At 11am... More

Front desk staff helpful, polite and friendly... When I always pass by the lobby area, I can hear their greeting to me from far away... I like the front desk staff because they have very friendly smile... I read all the advise here after I booked this hotel firstly make me feel regret, but after I visit here, I was... More

The room facilities not as I expected,tv channel is not as standard as international chain, the wallpaper in room, was not proper, the bath up has black stain here and there, it's annoy me so much, and the most terrible thing is their staff attitude is poor, I don't know why, is it because we are Indonesian people? It is... More

I stayed at this hotel last week for three nights. The hotel was stylish and clean. The price was great. I chose the hotel because it's attached to a mall with many restaurants. The staff were particularly good. They went out of their way to help, I was impressed. Their service level was a star above their rating. More

Dear Novotel Kota Kinabalu 1Borneo, Both of us enjoy the stay very much! This could be a best hotel experience ever for us! Thanks for all arrangements including earlier check in, late check out, especially the flowers and birthday cake delivery. My wife was impressed with the surprise. This couldn't be done without your effort (special thanks to Mr. Bryan... More

Really didnt like this hotel.. We had booked 3nights at a great rate, thinking it would be a nice hotel just out of kk. We were surprised to find out that it took 30-45 minutes to get into the city centre. The hotel is located near a run-down mall in the middle of nowhere. The room was spacious but tired,... More

I booked and paid premiere room / rates, but the condition & service provided for the room was not what i expected, ( room not clean & no wifi). The front staff were friendly and the food excellent. I like very much the Christmas decoration.. More

I presume the hotel check in time is 2.00p.m. but when we checked in at 3.30pm the room was not ready yet and the counter could not even tell us what time it will be ready.I was given room no. 1022 and the bath tub is very dirty and the manager should have a surprise check on the room cleanliness... More