Stayed here on a business trip. First of all, i have never seen a hotel with such friendly and helpful staffs. Front office staffs are very friendly and knowledgable about the hotel and things around the hotel. The concierge staffs were even more friendly and helpful. I had some problem finding a rental car. The concierge staff took all the... More

I spend a weekend with my 2 kids, who really enjoy the beach and the pool. Booked a Regency Suite King that is facing sea view. Check-in at 1200, although standard check-in time is at 1400. The front desk is excellent, with beautiful babes assisting you, where else you wanna go? Got free coffee/soft drinks at the Lounge up to... More

My 10-yr old son left his backpack containing his Samsung Galaxy Tab at the hotel lobby when we checked out. We only realized it about 5 hrs later. I called the hotel and was told that Hotel staff found it and kept it safe, not knowing who the owner was. Hotel staff arranged for the backpack to be couriered to... More

I stayed for 2 nights, and checked-in as a big group, for an event. The whole experience was just average, sad to say. We only managed to get our room after 4pm, due to the fact that they were apparently running full house the previous day. Mind you, we checked in on a Friday and departed on Sunday. Room was... More

When we reached Hyatt Kuantan, we are so excited and look forward to a good stay at the hotel. However this turns out to be the worst holiday ever in our life. We waited until 6 pm and still unable to check in to our rooms due to rooms are full the night before. What sort of lousy 5 star... More

The resort is an embarrassment to the Hyatt. Rooms are filthy and in need of repair. you can lie in bed and look at the years of accumulated grime in the airconditioning unit. In our room we found packets from previous guests left in drawers to add to the ambiance. With the exception of the security guy at check in... More

Been to Hyatt Regency for 2 night stay last weekend.. First at the reception, i requested for late check in (6.30pm), it takes about 15 minutes, and then he said that my card cant be used, and asked me to withdraw cash to pay the lump sump of room price plus the deposit n then only he will gave me... More

Didn't expect much based on the reviews I read - most feedbacks are on the room conditions (old, faded wood furniture and stained bathroom tiles). Indeed they need serious refurbishment. But we loved the jet shower; at least we get enough hot water with powerful pressure. Oh, and good amenities by Portico. :D The view!!! Absolutely breathtaking. Loved it. This... More

This was our 2nd trip to the hotel, and unfortunately, it isn't improving with age. We stayed in a Club room, which gave us access to the Regency Club for breakfast and happy hour. The bathrooms are in dire need of renovation, with marked sinks, cracked tiles and mouldy/dirty walls. As has been reported by other guests, the rooms are... More