This hotel sucks!! Service sucks!! Room wallpaper torn, window is dirty, hot water didnt function, the bellboy just see you coming with luggage without any help. This hotel just give you great impression from outside but terrible inside. Please mention this review to the hotel management.
Try to get info & direction.FAILED..!!! Only get answer with " NOT SURE " Staff not helpful on giving info...too bad service...Not interested to stay with 1st experience received bad service...
The room was dirty.. with cockroach in the room.. They dare to say they are five star hotel.. Please don't say there...
We stayed 3 nights at this hotel - it was our haven each evening after a day spent exploring the city. The room was clean, nicely maintained and the satff couldn't have been nicer. We had room service one evening - food was delicious at a reasonable price. I would recommend staying at this hotel. I would stay there again.
Our party of four arrived late in Kota Bharu and had to take what was available as most hotels were booked out due to several conferences in town.
I'll cut straight to the chase here ... bed linen dirty and stained with god knows what. Small towels which were little thicker than a sheet of Kleenex tissue. Rooms generally dirty...
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