Check in to their standard room. Moment I put down my laguage , I realised that the bedsheet has blood stain on it. How can the housekeeping never notice such obvious stain!. Can the management look into it. When asked t change the room, staff showed black face and took one hour to get it done.

The rooms have been refurbished and so was clean and comfortable. AC cool and beds comfy. Amenities simple but sufficient. In room hot water kettle was very convinient. Room service decent and breakfast buffet was standard. There's a large local food court just behind the hotel and serves up some interesting choices and I found it great fun to try... More

Booked through web page for a junior suite at the 25th floor, one floor below the Sky Lounge. Car park, was brightly lit with CCTVs every where. The car park lifts to the lobby, however, looked shoddy and unkempt. At the lobby, there was a convenience shop and a second hand dealer shop dealing with branded watched and leather goods.... More

We arrived at ard midnight driving from Singapore. We thought that it might be great to just stay here for a night to get enough rest before driving off to KL early in the morning next day. Our room was good and decent. Love the large bathroom. Room service was ok but quite sometimes to wait. Overall it was a... More

I have been staying here @ GPH for a few times already . really good service, room was upgraded due to the plumbing problems. all begs were send to the new room by the time I got back from work. Really friendly and honest staff. Accidently left my phone on the last day and the house keeping crew kept it... More

Overall I was happy with this hotel, even though on occasion I felt like I was in Fawlty Towers. I arrived in my car (quite easy to get to), stopped at the front entrance where I got out and opened the boot. The three porters nearby were obviously too busy talking to each other to help me, so I got... More

It's beyond me how this hotel has received so many positive reviews. I was there for 1 night for work this week and am hoping I never have to do business in JB again if this is the best accommodation on offer. But it must just be me as the place was teeming with people of every nationality all day... More

This hotel is located within walking distance to the Pelangi mall and KSL mall so its convenient if you do not wish to venture far. Else, taxis are available and just 5-10mins to JB City Square or any other malls. There is a night market just outside the hotel which opens every monday. Check-in was fast and efficient. The rooms... More

we stayed at this hotel for 3 nights as we planned to go to legoland with our children. Initially we were given a room on the top (25th) floor which was great but soon realised that evening that it was just below the bar on the top floor so very noisy. Phoned the reception who quickly arranged for us to... More