The hotel is in an excellent location across from Panfilov Park. We had a room overlooking the park & spires of the cathedral & mountains which was lovely. The hotel has a great feel about it & the good breakfast was enjoyed under the massive chandelier in the dining room. The rooms are a reasonable size with TV, fridge &... More

I stayed at this hotel on March 2013. My expectations are not too high for this old Soviet looking hotel. But this hotel is less than my expectations. Negatives: Small room, breakfast is not good, very very very expensive. Positive: Wireless internet in everywhere, clean rooms, good location.

First of all I should say that you should review a hotel by the standards you should expect for that country and not by what you would expect from a hotel in a European capital. That said I stayed several nights in this hotel as I rested on my round the worls motorcycle trip and found it very pleasant. Yes... More

A very 1950's style hotel firmly fixed in a past era. It certainly requires a comprehensive make over in order to bring it into the realms of a four star hotel. This does not include just the decor but also the staff who could start by smiling. There is a bar/coffee bar in the reception area but the variety of... More

First of all - do not believe in "4 stars" grade of this hotel! I would give it maximum 2... Central location is the only plus of this hotel, the rest is ugly... Interior, starting from the main entrance, lobby, restaurant, up to the room's furniture reminds Old Soviet times - nothing's changed since that moment. Receptionists are so much... More

I have stayed a few times at the Otrar in 2011/2012 for business trips. The girls on reception are charming and friendly and most of them speak English. Wi-Fi is available, not always reliable, but free of charge. Hotel management is very Soviet-era, but they have an excellent Travel-Agency on the ground floor, and they also have sauna in the... More

This is the usual hotel our partner in Kazakhstan books for us. With the discount spent 17,000 tenge breakfast included (around 115 USD). From the exterior the hotel is ok, comparable to most soviet era built hotels. Lobby is clean and ok. The staff at the reception is friendly and the employees are helpful except the security guards who are... More

I spent 2 nights here and found the hotel quite pleasant. The air conditioning worked well but the minibar frig did not cool at all. Television was mostly local language stations though BBC was available. Not enough closet space. Two robes provided along with shampoo. No conditioner. The bathroom was perfect. Good room lighting, 220V plugs only so a converter... More

I stayed there only two days but it was enough to feel how poor the service is there. It looks like they get many customers who leave without paying because they made me pay for all my stay during check in. Since the moment I checked in and until my check out all reception talked to me about was "Are... More