My girlfriend and I spent 3 nights at the Hai Au Hotel in mid-April 2013. I'm really surprised at its lofty position on Tripadvisor as I have to say for us, the hotel had good points but also many bad points. We booked into a Superior Double room and were originally given the family room on the top floor. The... More

We stayed here for two nights. The girls running it were just lovely and very helpful. Our room was on the bottom floor, close to reception and we didn't ever feel there was any problem with noise, only the odd scrape of a chair above. The room was large, nicely decorated with a good bathroom. The flower petal artistic arrangement... More

We stayed at Hai Au for 4 nights, when we arrived the staff were super friendly. They gave us a great room with balcony overlooking local football pitch. The room was immaculate with beautiful towel swans on our beds and flower petals. We had a dvd player, free water and a tv that worked. Aircon worked well. The staff remembered... More

I booked this hotel after staying in the Hotel Elegance Ruby in Hanoi, which, I'll grant you, is an extraordinarily high standard to live up to, based on reviews I'd read on tripadvisor. I guess sometimes, it's hard to know who is writing and from what perspective. This place is great if you are travelling on a budget and, at... More

The Hai Au Hotel is a slice of magic! The wonderful women behind the counter have such a delightful sense of humour and you immediately feel like an honoured guest. Our room had a beautiful old-world feel, with a small balcony overlooking a quiet side-street. The superb breakfasts in the front courtyard are a perfect way to begin the day,... More

We've stayed at Hai Au hotel for a week and enjoyed everyday. They are so incredible friendly, remember every one's name, help you with everything! We wanted to buy motorbikes and they provided us a local motorbike shop. I needed to get my bag fixed, their 'handy-man' went to the market for me and fixed it there. Great service! The... More

This hotel was recommended to us by a friend, and he still his! Fantastic staff very helpful, they make you feel like you have stayed their many times. Rooms spacious, clean, breakfast good, we even got breakfast on the morning we arrived. A good example of hotels should be like. We arranged airport pick up to save having to haggle... More

We decided to try this place based on a recommendation from a Canadian family we met in Hanoi and we were not disappointed! The staff are the friendliest we have met so far in our travels of South East Asia; greeting us in the hotel whenever we arrived or departed with "Hi Dave, Hi Jessie!" The rooms were big, clean... More

I traveled all the way from Binh Thuan Province which took me about 19 hours of travel and when I arrived at the hotel as early as 6AM, the receptionists were kind enough to lead me to breakfast while waiting for my room. As soon as I was finished with breakfast, they immediately processed my check-in, gave me a map... More