I spent a total of 9 months at this hotel and every moment I spent there was a pleasure. The hotel staff are not only friendly and helpful, but go out of their way to make your stay as pleasant as possible. I have made real friends there as they are no longer looked at as just hotel staff, but...
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Dear Guest,
It is a great pleasure to see that you have enjoyed your overall stay at Hilton Izmir... Thank you for your positive comments on this website..
I have shared your observations with my team accordingly as they encourage them to do better..
Feedback is always important as it is a vital way of reviewing the level of service...
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Great location, close to the Kordon area, and being the tallest building in Izmir the rooms have a great view above the city and the bay.
The gym and pool are nice and useful after a stressful day, the restaurants are quite good, but actually you might want to eat in the city to taste real turkish food.
The room...
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Dear Guest,
Thank you for filling out a review on Trip Advisor.
We are so pleased that you enjoyed your accommodation, of which we are very proud and thank you for your comments about our services and I have passed your comments to the related Department Heads accordingly.
As to your comments about the Internet fee, please be kindly advised...
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We stayed at the Hilton for 4 nights in Jan 2012. We appreciated our roomy room, the great view, the fantastic breakfast buffet, and all the helpful staff.
We could do without the ridiculous charges for WiFi, though. 30TR for a 24-hour pass?! Every other hotel in Turkey we stayed in had free WiFi. Every neighboring cafe and restaurant provides...
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Dear Guest,
Thank you for taking the time to post review on this website..
I am delighted to read that you have had a positive visit to this hotel.
As to your comments in the guest questionnaire, please be kindly advised that our high speed wireless Internet service is provided by an external provider and therefore charged to us. Meanwhile,...
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Situated in the commercial heart of Izmir, the Hilton is proposing -at competitive rates- all set of high quality services that you can expect from a four stars hotel.
Staff is friendly and dedicated; the Hotel Manager is very kind and always ready to help customers that have special request.
Strongly suggest to choise Hilton Izmir if you are travelling...
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Dear Guest,
Thank you for your valuable comments which you have shared with us on this website..
As Hilton Izmir, we encourage our team members to be warm and responsive towards the needs of the both our guests and their own colleagues. Thus, we would also like to thank you for your most favorable comments about our hotel and team...
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The hotel is the tallest building in Izmir, and very close to the beach. We got a nice suite overlooking the sea, and the rooms were huge. The service was good but not very personal, which is expected maybe in a chain like Hilton. There were free chocolates at the reception though, which were yummy. There was a spa and...
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Dear Guest,
Thank you for filling out a review on Trip Advisor.
I have read your comments with great concern and passed them with my related Department Heads. As Hilton Izmir, we try to do our best in order to provide more qualified service for our esteemed guests as our main objective is to maintain guest satisfaction and service quality....
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The Izmir Hilton is a superb city hotel, near all the sites. Wonderful rooms and service.
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Dear Guest,
I cannot thank you enough for your kind comments on tripadvisor with regards to your recent stay and I was really delighted to read that you have had a positive visit to our hotel.
It is also great pleasure to see that your impression of our service was good and that you felt well taken care of during...
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This is a review I wasn't going to write. But after complaining directly to Hilton, and receiving almost the identical replies as seen in other reviews here, I am offering my experience.
My principle complaint was an indifferent and non-responsive staff as well as a bad experience in the Hilton's restaurant. Hilton's response in sum -- "Thanks for the comment,...
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Dear Guest,
I would like to thank you for your comments which you have shared with us.
I am very sorry that you felt your recent stay did not meet your expectations of what you think a service in a five star hotel should be and would like to express our regrets and apologies for the facts that you have...
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I stayed in Izmir for two nights in August and I was very tired and with a terrible back ache. The location is perfect and the hotel very nice . I had a big room with a great view and since it was terribly hot outside I spent a lot of time inside even because of my back. The service...
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Dear Guest,
Thank you for taking the time to write a response after your recent visit.
We are so pleased that you enjoyed our accommodation, of which we are very proud and also thank you for your comments regarding our friendly helpful staff.
As Hilton Izmir team, we try to do our best in order to meet your expectations and...
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We had to extend our stay because of luggage not arriving. Staff were helpful in trying to locate luggage for us. We were on an Executive Floor, room was large and comfortable. All staff helpful and friendly. Very good location. Would stay here again.
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Dear Guest,
First of all, I would like to thank you for choosing our hotel for your stays. I have read your comments with great concern and shared your comments with my team accordingly.
As Hilton, we encourage our team members to be warm and responsive towards the needs of the both our guests and their own colleagues. Once again,...
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We stayed at the Hlton Izmir on a combined business/leisure trip in early October. Upon arrival, the concierge staff quickly took care of our vehicle and baggage. Check-in was simple. Our room was on the 23rd floor and had a great view to the west over Izmir Bay. The room was clean but the decor was starting to show its...
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Dear General Manager,
First of all, I would like to thank you for choosing our hotel for your stays. I have read your comments with great concern and shared with my team accordingly.
Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services.
As to your comments regarding our internet service,...
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