Room on ground floor, several flights of stairs down from reception through long gang ways (no help with luggage), broken cheap tasteless furniture. Hotel keeps running thanks to mass processing for large groups, reception is understaffed, stressed and rude. The Location is a trap i.e. not within reasonable walking distance from Pamukkale nor any other village. The up side: Thermal... More

We had checked the availability of the Pam Thermal hotel the night before, so did not reserve, but when we arrived they said they were full. Pam thermal asked what typeof hotel we wanted, then suggested the nearby Richmond if we were looking for a 4-star property. The hotel is located on the road that heads west immediately after you... More

This was, by far, the worst hotel during our tour of Turkey. The rooms needed complete updating. They were old tired & the carpets stained. The showers were fixed heads but ours was hanging out of the wall. tiles were cracked & chipped. Everything was very expensive. Water was double the price than experienced in other hotels. We didn't use... More

Waters are amazing. They have a series of hot springs they tap for spa treatment. You can just go to the spa and check in for few hours without staying at hotel. I spent the evening at the spa and was incredibly pleased after a long train ride. It's magical!

Like another reviewer said before the dining room staffs are very rude and unhelpful. During breakfast I took too much food on my plate and decided to make sandwich to bring with me on the long bus trip back to Antalya ,rather than throwing them away. The staffs came in, talked to me very rudely in broken English and forced... More

Hotel is located close to the Pamukkale termal springs and I think the similar water is used in hotel's pool inside and outside the hotel. We were there with group and that's why we stay only one night. I really wish if I was able to stay at least two nights to spend more time in pamukkale area and also... More

The Richmond Thermal is located at the edge of the famed Pamukkale hot springs. It is a pleasant tourist-oriented facility seemingly designed for tour busses. My room was comfortable and offered a view of the grounds and pool. The bathroom was modern with a great shower/bath. A visit to the indoor thermal pool should be made if for no other... More

Dated rooms needing refurbishment, old TV limited channels, limited working electric sockets, step down bath… breakfast is average. Pro points… excellent buffet evening meal, free wifi internet TV, call reception to register. many many tourist buses, 100's visitors staying the night..

Rooms were not sound proof. You could hear everything from the hallways. Old and small TV. Restaurant and the food is OK though. We were in this hotel as part of Lykia tour with a bus. Everything is expensive in this hotel. From shop to drinks.