from the moment we checked staff where rude and unfriendly .the room service food was terrible and was always cold by the time it got to the room we had dinner at the sunset lounge one night and it was without a doubt the worst food we had tasted in our life they are so miserly they even charge you... More

Our family of 5 had such a wonderful experience when we visited Phuket, Thailand April-may 2013 thanks to graceland resort and spa. The location of the resort is fantastic, walking distance to the heart of patong and close to lots of tourist attractions! Large big beautifully keep gardens and surrounds and amazing selection of swimming pools! We stayed in block... More

We stayed at Gracelands in May 13. I was anxious as we had a deluxe room in the old section and i was travelling with a 3 year old and a 3 month old. The room was fine, a little tired, but still nice, we had a gorgeous view from our balcony and the lady bringing fresh sheets everyday kept... More

I stayed here 3 years ago in a Deluxe Pool View room before they had built the new Sunset Wing. I returned and booked a Deluxe Pool Access room in the Sunset Wing. First Impressions were amazing. A private deck leading into your own mini spa into the massive infinity pool. We were lucky enough that our room was opposite... More

I dont really understand how people can state bad customer service... They treated us like kings and queens., ive travelled quite a few places too and in my experience it was the best ive come across!!! Some people just cannot be pleased... Right across from beach, close to shopping very good location. Beautiful pools and rooms, food, bar pools. Far... More

I was a little concerned when I read some of the reviews. But I dont know how you could complain about this place - it is absolutely beautiful!!! We booked a deluxe pool view room but when we got there were told we had been upgraded to the sunset wing...not the bottom pool access but the first floor overlooking the... More

It was our first trip to Thailand in April 2013 and i am happy to say that i really enjoyed staying at the Graceland Resort. The staff was friendly and the food was amazing. Our room and bedding was changed and cleaned everyday. The swimming pools was great and mostly enjoyed the bar in the pool! Sipping on cocktails and... More

Stayed April 1 - 15..... family of 4... Had a ball.. Trainee at front desk sensational..... Tuk Tuk driver Mr Wooddi out the back sensational.. Maids on Block 2 level 4 outstanding... Flights / Accom 2 Rooms 14 nights $6200... i'm happy Internet $30 for a week... hell did we pump it! We enjoy our time away & don't bother... More

I saw a post by Kay u U about this hotel having "Worst Customer Service in the world", which I completely agree! I too have traveled to many places in the world with family, and this hotel is the worst in my experience. During our stay, we had very rude front desk staff, we had stuff taken from the room... More