I just had a problem with my customer then the person at the front desk help me.
Did had the same situation with an other Hotel (Hilton) and they refused to help me!
Great and wonderful service at Holiday Inn Express!
Thanks to listen to me and helping me!
See you again and again, each time I pass by!
Bravo!
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Clean, well maintained property. Friendly staff, good breakfast. If you are looking for a reasonably priced, clean place to stay in Albany, look no further. This is an excellent choice.
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Thank you for your review! We really appreciate the time our guests take to share their views!
Hope to see you again soon!
Kathy Tabora
General Manager
ktabora@turfhotels.com
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We loved the Holiday Inn Express on Western Avenue. The room was super clean. Nice large TV, fridge AND microwave. Would stay there again and will recommend to all our friends.
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Thank you so much! Love the review, love that you enjoyed your stay and really love that you will be back!!
Kathy Tabora
General Manager
ktabora@turfhotels.com
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I've stayed at this property twice. Rooms are comfortable and well appointed. Breakfast area is well supplied. Shame this hotel doesn't offer room service or have a restaurant for dinner! Wifi was hit and miss on the upper floors but worked well on the lower floors!
Would stay here again!
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Thank you so much for taking the time to write your review. We really appreciate it and are happy to hear we hit most marks. If I could impose on your time for just a bit more, I would love to get some more specific information on the difficulties with the wireless. I am including my email and phone #...
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Had to go to Albany last minute and was just looking for a place to sleep. This was a great value. Very clean, comfortable bed, not dated at all. I would definately recommend.
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Thank you very much for you review of our hotel. Happy to know that we fit the bill!! We hope to see you back again!
Kathy Tabora
General Manager
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Spent one night in Albany to visit a relative over the holidays. This hotel was suggested and did not disappoint. Reservation desk was extremely accommodating. Hotel was freshly remodeled or new. The facilities were very clean, room was great, clean and linens/towels were clean and abundant. Location is west side about ten minutes from downtown a straight shot down Western...
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Thank you so much for you review! We are pleased that you enjoyed your stay with us. If you have any suggestions that can help us move our breakfast up from just ok for you we would love to hear them!!
Kathy Tabora
General Manager
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Sales person, Evan Hammond provided excellent customer service prior to and during our meeting room stay at the Hotel. We travelled from NYC to Albany, and found the room prepared to our requirements and our name plate outside the room. Staff directed our visitors to the room throughout the day, anf offered them coffee near the desk. Evan was very...
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Thank you so very much for your review. A special thank you for your kind words for Evan. he works very hard at what he does and the hotel is very lucky to have him. We read your review to the staff at our morning meeting and Evan received a round of applause!!
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I've been looking for a clean, yet enjoyable location to stop with the family when we are on a long road trip. Finally found it with this Holiday Inn Express.
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Thank you so much for your review. We are very happy that you enjoyed your stay and look forward to having you back!
Kathy Tabora
General Manager
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We spent one night at this hotel as we were passing through.
Hotel lobby was under renovation which was unsightly, but not loud.
Staff was quick and friendly.
The buffet breakfast was okay but FREE. It was very crowded when we ate and several people were coughing on te food. Gross.
The room was very clean and well organized. Not...
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Thank you for taking the time to share your experience. It is great to hear that you enjoyed your stay with us. Sorry about the coughers. I know the screen guards are in place but still, coughing at a buffet, never fun.
The new front desk should be in by the second week in December, after new wallpaper, ceiling and...
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Very pleased with our stay here a few weeks ago. We had no complaints with this property. I would like to suggest perhaps putting a TV in the pool area. i would definitely stay here again.
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Thank you for taking the time to share your experience. It is great to hear that you enjoyed your stay with us. Special thank you for the idea about a tv in the pool. We will bring it to our next planning meeting!
Kathy Tabora
General Manager
ktabora@turfhotels.com
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