Somerset Surabaya Hotel & Serviced Residence (Surabaya, Indonesia) - Hotel Reviews

Also Known As:: Somerset Surabaya Hotel And Serviced Residence; Somerset Hotel Surabaya

Address: Jl Raya Kupang Indah, Surabaya 60189, Indonesia

Region: Indonesia > Java > East Java > Surabaya

Amenities:

Business Centre Fitness Centre Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access

Hotel Style:

#11 Luxury Hotels in Surabaya

Price Range: €

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Somerset Surabaya Hotel & Serviced Residence is managed by Ascott International, a member of The Ascott Group. Strategically nestled in prime city locations, Somerset Surabaya Offers a seamless blend of comfort and convenience, showcasing contemporary decor and modern amenities. Its friendly services are delightfully infused with local culture. Savvy executives who enjoy good living will embrace the location and facilities of our residence. ... more less

Reservation Options:: TripAdvisor is proud to partner with Agoda, Booking.com, Olotels and Priceline so you can book your Somerset Surabaya Hotel & Serviced Residence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Erik_Swy

Jakarta, Jakarta Raya, Indonesia

Senior Reviewer

7 reviews

7 hotel reviews

Reviews in 6 cities

1 helpful vote

“Nice & old”

Reviewed 18 May 2013 NEW via mobile

I stayed here 1 nite for business trip. The location it's close to airport. If have early flight it's suit u well. One comment only the hotel need big renovation on the bathroom. Shower was terrible & old. One thing that I loved, breakfast was nice & good.

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Thank you so much for staying with us and we are glad that you had enjoyed your breakfast in our newly renovated Terakota Cafe. I am glad to share that we had completed the renovation of some of the hotel guest rooms and the rest will be completed by the 4th quater of this year. Thank you once again for... More

GunBali

Denpasar, Indonesia

Contributor

13 reviews

12 hotel reviews

Reviews in 7 cities

2 helpful votes

“Good and quiet place in busy surabaya”

Reviewed 8 May 2013

Only one night in this hotel. Service was efficient and satisfying. To be honest, did not spend much time in the hotel but everything was perfect and smooth. Its quite a distance from big road which make it good enough to stay away from traffic noise. Worth to try when you are in surabaya

Thank you so much for the positive comments and it is the location of Somerset Surabaya Hotel and Serviced Residence that made it a choice property for many of our guests. It is close to the toll, near to the highway that brings you to all the manufacturing hub, away from the traffic jam and the nearest hotel to all... More

dodolzk

Jakarta, Indonesia

10 reviews

3 hotel reviews

Reviews in 5 cities

“The breakfast is great”

Reviewed 29 April 2013

This hotel is cheap for food. You can get breakfast and dinner here for only less than 100.000 rupiah per person. Serve in buffet style will make you enjoy this hotel. The menu is quite a lot so we can choose as long as we can eat. The swimming pool and fitness center is great. Clean water and also clean... More

Thank you so much for the positive response and I am sure my colleagues and I will be motivated by your feedback to do even better in the future. I totally agree with you that after our newly renovated Terakota Cafe started operation, we had received numerous compliments for the food, layout and of course the pricing. Thank you once... More

Santo G

Singapore, Singapore

16 reviews

9 hotel reviews

Reviews in 10 cities

6 helpful votes

“The pits of service apartments”

Reviewed 25 April 2013

This service apartment is so outdated, with horrible DIRTY furniture, dirty curtains, offensive smell, old 21 inch screen TV, probably the worst lighting on any place I've stayed at. The feeling is like walking into a warehouse. I arrived late in the evening with two tired kids and paid in advance. I was so disturbed I tried looking for another... More

No words can describe how sorry I am for your unpleasant stay with us at the Somerset Surabaya Hotel and Serviced Residence. I am sorry. The renovation for all the hotel rooms will be completed by the 4th quarter of 2013 and we will have a total of 282 fully renovated rooms. There are currently about 35% of our Service... More

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SharonDel

East Anglia

Reviewer

5 reviews

4 hotel reviews

Reviews in 4 cities

7 helpful votes

“Business Trip..”

Reviewed 1 April 2013

I stayed at the Sommerset for 7 days in early March. I had no complaints & everything was more than comfortable. The restaurant & buffet was great, rooms were comfortable & the staff welcoming. I'm returning to Surabayor in a couple of weeks time for a 14 day stay. I'm sure I will choose the Sommeset & won't be disappointed... More

Thank you so much for the positive comments and I am sure my colleagues and I will be encouraged and motivated to do even better for all our guests. Welcoming you back to Somerset Surabaya Hotel and Serviced Residence in a couple of weeks time. More

agustinalie

3 reviews

Reviews in 3 cities

“Just nice”

Reviewed 25 March 2013

one of my reason staying at Somerset Service Apartment because I need a spacious room for a family, and I choose 3 BR Apartment which have 3 BR, Living Room, Complete Kitchen and dining area. The price is reasonable and good breakfast. My only issue is they always forgot to give the bath towel, need to be request and the... More

Thank you so much for staying with us. One of the reasons of Somerset Surabaya popularity is the spacious apartments that we have. Beside the 3 bedrooms apartment which is 139 sq meter, our popular 2 bedrooms are average of 100 sq meter. The renovated hotel rooms are also beautifully done. Thank you once again for staying with us and... More

ebaruk

london

Senior Contributor

28 reviews

20 hotel reviews

24 helpful votes

“Good for family and business”

Reviewed 11 March 2013

Me and the wife stayed for 2nites at this place we took the 3bedroom suite it was the old non renivated room so we got it at a lower cost it was on the 25th floor it had 3bedrooms 2 with double beds and 1 with 2single beds all room have aircon the master bedroom me and the wife used... More

See 5 more reviews by ebaruk for Surabaya

Thank you so much for the positive comments and I am sure my colleagues and I will be encouraged by your feedback and will do even better in the future. We are glad to inform you that Somerset Surabaya is renovating some of the rooms progressively and I am sure that all our guests will feel more at home the... More

N J

Chengdu, China

4 reviews

3 helpful votes

“some goods some bads”

Reviewed 2 March 2013

For the goods: I came for a business trip, working at the airport every day.My wife came with me, that is the reason why we choose serviced apartment rather than hotel For me, the location was a compromise: mid way between the airport(for me) and city center(for my wife). Do not dream, Surabaya suffers - to a less extent than... More

Thank you so much for staying a month with us and I apolozise for the inconvenience caused to you and your wife. The breakfast we served for our 137 units of 1 to 3 bedroom apartments is Continental Breakfast which is meant to be light for our long stay guests. Beside Continental, we added a few hot items and change... More

HoteLExpat

9 reviews

“Nice hotel”

Reviewed 5 February 2013

Somehow I think there is no sign outside that says Somerset Hotel.. either I must have missed it even though I was in and out several times or the location of the sign is poor. The staff service at the counter was good. No hassles and they could converse quite well in English. The hotel has quite a spacious lobby... More

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Thank you so much for the positive feedback and your comments during your stay with us. It is through your feedback that we can contine to improve our products and services for all our guests. Thank you once again More

Aryanto R

Mataram, Indonesia

13 hotel reviews

Reviews in 11 cities

4 helpful votes

“Nice hotel with affordable price in Surabaya”

Reviewed 17 November 2012

I was in Surabaya few days ago and stayed in Somerset hotel in Surabaya. Checked in 12 Nov 2012 and checked out 13 Nov 2012. Just for one night. Overall the hotel is good, located right next to the toll road. It takes only about 15 minutes drive from the airport via the toll road. Jus a few meters away... More

Thank you so much for the comments and I am glad that you had enjoyed your stay with us as we are conveniently located for business, shopping and golfing. I am sure that with your positive comments, it will be an inspiration for my colleagues and I to do even better for all our guests. Thank you once again. More

1-10 of 39 reviews

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Somerset Surabaya Hotel & Serviced Residence Reviews, Surabaya

Somerset Surabaya Hotel & Serviced Residence

39 reviews from our community

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