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Prime Royal Hotel Surabaya Reviews, Surabaya

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Prime Royal Hotel Surabaya

Jl. Kranggan 103-105, Surabaya 60251, Indonesia
Hotel amenities
Prime Royal Hotel Surabaya
40 traveller photos
Ranked #8 of 56 hotels in Surabaya
4.0 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
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    15
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    3
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Date Rating
Malang, Indonesia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Clean and cozy”
4 of 5 stars Reviewed 21 December 2012

when you enter the first time you met a very friendly employees greet you. it was very comfortable. clean room with an attractive design. Breakfast in the morning was very nice and their food is delicious. This hotel near from Tunjungan Plaza and BG Juntion. walk in the evening around the hotel is very nice. many merchants who sell and... More

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See 2 more reviews by FEbulous for Surabaya
PrimeRoyalManagement, Hotel Manager at Prime Royal Hotel Surabaya, responded to this review
20 January 2013

Dear FEbolous, Thank you for choosing us during your trip to Surabaya and we are really thank you for all of your compliments. We will maintain and try to improve our service so all of our guest will be satisfied when staying with us. We also would like to thank you for your time and attention and we are looking... More

Palembang
1 review
“Bad hotel?”
5 of 5 stars Reviewed 6 December 2012

Before arrived and stay in thishotel i think the hotel is unconfortable and bad As location is in the busy surroundings with not too much rooms. But the title above is wrong after my two night stays. Also some comments Said the hotel is not Being recommended. I stayed in this hotel for two nights, and it was totally comfortable... More

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PrimeRoyalManagement, General Manager at Prime Royal Hotel Surabaya, responded to this review
15 December 2012

Dear Aepul R, Warmest greeting from Prime Royal Boutique Hotel, First of all we would like to say thank you for your review and for choosing us as your place to stay while you're visiting Surabaya. We are pleased to served you and will maintain and improving our service especially to give English training to ensure all of our guest... More

Jakarta, Indonesia
1 review
“The cleanest hotel”
5 of 5 stars Reviewed 29 October 2012

The cleanest hotel i have ever stayed..!!! Small hotel but highest five star rate of its cleanliness and the rooms is tidy No More comment except highly satisfied of the overall hotel cleanliness The location is not too busy but its OK for leisure or meeting, Food quality is average but neeh to improve the varietas of menu as not... More

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PrimeRoyalManagement, Hotel Manager at Prime Royal Hotel Surabaya, responded to this review
30 October 2012

Dear Trex T, Thank you for choosing us during your trip to Surabaya and we are really thank you for all of your compliments. We will maintain and try to improve our service to ensure all of our guest will have same experience when staying with us. Your suggestion would be really appreciated and important for us to be able... More

loomis ca
Top Contributor
110 reviews 110 reviews
51 hotel reviews
Reviews in 46 cities Reviews in 46 cities
56 helpful votes 56 helpful votes
“Terrible location, but ok hotel”
3 of 5 stars Reviewed 19 October 2012

Very few tourists when we were there. Not sure if it was out of season or more of a business or local hotel. On a very busy road, not close to anything within walking distance. You are pretty much captive while there. Rooms vary greatly. We were quite disappointed with the small dark room first offered. We requested another room... More

Was this review helpful? Yes 1
PrimeRoyalManagement, Hotel Manager at Prime Royal Hotel Surabaya, responded to this review
30 October 2012

Dear ernieLoomisca, First of all we would like to thank you for your review and it is a great honor that you choose us as your place to stay during your visit in Surabaya. Our concept is a boutique hotel but usually people will see us as a 3 stars hotel. That's why we have many rooms with little bit... More

Johor Bahru, Malaysia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good Hotel, but not 4 star Hotel”
3 of 5 stars Reviewed 29 September 2012

Overall really not bad, but this is 4 star hotel? i cant believe it. No 4 star hotel environment at all. Good:clean, staff was friendly,small but nice pool. Bad:no view at all, stain on the wall, a "corpse" lying outside my balcony scare the hell of me(see the pic, the guy i guess is staff from renovation). The location is... More

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See 3 more reviews by Ngtyngteck for Surabaya
PrimeRoyalManagement, Manager at Prime Royal Hotel Surabaya, responded to this review
3 October 2012

Dear Ngtyngteck, First of all we would like to thank you for your review and it is a great honor that you choose us as your place to stay during your visit in Surabaya. Our concept is a boutique hotel but usually people will see us as a 3 stars hotel. Allow me to apologize for any inconvenience during your... More

Jakarta, Jakarta Raya, Indonesia
1 review
“Sisca”
5 of 5 stars Reviewed 17 September 2012

I experience an unforgettable stay at prime royal hotel surabaya.. one of luxury hotel in Surabaya and absolutely worth the price.. the service is good.. greetings and smiles.. staffs of this hotel is really friendly.. the food is delicious too.. try to stay here.. it is located in strategic area.. near the shopping centres.. recommended! two thumbs up! thank you... More

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PrimeRoyalManagement, Manager at Prime Royal Hotel Surabaya, responded to this review
17 September 2012

Dear begah, Warmest greetings from Prime Royal Boutique Hotel, Surabaya! Thank you for your review and for choosing us as your place to stay while you are visiting Surabaya. We are pleased to serve you and will maintain and improving our service to ensure all of our guest will have the same experience as you do. Thank you for your... More

Perth
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Surabaya's Treasure- Great Hotel and Great Food”
5 of 5 stars Reviewed 15 September 2012

Me and a group of colleagues from Australia came to Surabaya for our holiday and we stayed in this hotel. We had such a great time. There are free minibar, welcome drink, breakfast and internet connection. I have to mentioned their oxtail soup and bebek goreng are so delicious, it is a must-try! We asked for help a few times... More

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PrimeRoyalManagement, Manager at Prime Royal Hotel Surabaya, responded to this review
17 September 2012

Dear Apple R, First of all we would like to say thank you for your time and compliment regarding Prime Royal Boutique Hotel, Surabaya. We are pleased to serve you and your colleagues. We will to maintain and upgrade our service and facility so that all of our guest will have the same satisfaction as you and your colleagues do.... More

Makassar, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A very worst hotel I ever stay”
2 of 5 stars Reviewed 13 September 2012

I'm really disappointed with this hotel, the price is not worth at all with their services and facility. here is my complaint : At Hotel : 1. Staff not enough have experience to serve, 2. Hotel environment is so crowded, there's a school and traditional market around hotel, not a place to take a rest. 3. Breakfast is so bad,... More

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PrimeRoyalManagement, Manager at Prime Royal Hotel Surabaya, responded to this review
15 September 2012

Dear Momoclax, On behalf of the management of Prime Royal Boutique Hotel, Surabaya, I would like to extend our thank you for your trust in choosing our hotel as your preferred hotel choice. Allow me to apologize for your inconvenience during your stay at Prime Royal Boutique Hotel, Surabaya. Your suggestions, opinions and critique would be really appreciated since your... More

Singapore, Singapore
1 review
“Customer oriented with excellence services...Thank You...”
5 of 5 stars Reviewed 12 September 2012

I was in Surabaya for a short stay and checked in ourself (me, sis and mom) to Prime Royal Hotel. It was a very relaxing stay with excellence service. I remember, me and my sis, we were very hungry in the middle of the night, we were thinking to buy some food from nearby restaurant. Unfortunatelly, all were closed. Therefore,... More

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PrimeRoyalManagement, Manager at Prime Royal Hotel Surabaya, responded to this review
12 September 2012

Dear Sponge123, Warmest greeting from Prime Royal Boutique Hotel, Surabaya...!!! Thank you for your complimentary and your review regarding our hotel. We are pleased to serve you, your sister and your mother. We will maintain and improve our service to ensure all of our guests will have the same experience like your family do. Once again thank you for your... More

Singapore, Singapore
1 review
“Thank you, Prime Royal Hotel”
5 of 5 stars Reviewed 8 September 2012

Stayed in this hotel for a couple of days with friends. Food is delicious, staff are super friendly, room was beautiful and best of all, very affordable. Hotel is near shopping centres and thank you for making our stay in Surabaya memorable!

Was this review helpful? Yes
PrimeRoyalManagement, Manager at Prime Royal Hotel Surabaya, responded to this review
12 September 2012

Dear Ms. Megahwati, Thank you for choosing us during your trip to Surabaya and we are really thank you for all of your compliments. We will maintain and try to improve our service so all of our guest will be satisfied when staying with us. We also would like to thank you for your time and attention and we are... More

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Additional Information about Prime Royal Hotel Surabaya

Address: Jl. Kranggan 103-105, Surabaya 60251, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #8 of 56 hotels in Surabaya
Price Range: €
Reservation Options:
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Prime Royal Hotel Surabaya
Jl. Kranggan 103-105
Surabaya 60251
Indonesia
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living area di Family Suite under the shower @pool view dari lantai 5 menghadap ke jalan bathroom featuring shower area and bathtub.
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