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Sheraton Bandung Hotel & Towers Reviews, Bandung

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Sheraton Bandung Hotel & Towers

5.0 of 5
Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia
Hotel amenities
Sheraton Bandung Hotel & Towers
85 traveller photos
Ranked #20 of 116 hotels in Bandung
4.0 of 5 stars 142 Reviews
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142 reviews from our community

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Traveller rating
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    55
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Date Rating
Kuala Lumpur, Malaysia
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
“Here... Times really Crawling”
3 of 5 stars Reviewed 14 May 2013 NEW

GOOD Really Silent Very Privacy Free Wired Internet Breakfast is great BAD Out of Location for Shoppers Too Quiet I mean too very quiet No Lift! Dine in is a bit Expensive Old design Not even a single advise for surrounding attractions Shower Tub overflow

Was this review helpful? Yes 1
See 6 more reviews by NaimShauqy for Bandung
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review
16 May 2013

Dear NaimShauqy, Greetings from Sheraton Bandung Hotels & Tower Thank you for sharing your recent experience with us. We were happy to learn that you enjoyed our breakfast variety, free wi fi internet all around the hotel area and the location which make you feel relax and have your own privacy I would like to take the opportunity to inform... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Refresh!”
5 of 5 stars Reviewed 5 May 2013 via mobile

You should stay at tower type as this is the newer than the old one..the room is spacious and lucky us to get the mountain view. Feel refresh as we can have a deep breath of fresh air which is rare to get it at Jakarta..

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SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review
7 May 2013

Dear Yulviera, Greetings from Sheraton Bandung Hotels & Tower Thank you for sharing your wonderful comments about your stay with us. I am so glad that you stayed at our spacious Towers room where every Towers room facing to the beautiful mountain view from your Balcony. We received many great feedback from our guest who mentioned that gur great location... More

Denpasar, Indonesia
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“A 4 star hotel rather than 5”
4 of 5 stars Reviewed 29 April 2013

We were thinking to choose Sheraton to relax after a tiring journey overseas. Taxi was a big problem that I had to solve myself. The hotel staffs called unofficial taxis (transportation is one thing to keep in mind while staying here despite the short distance to city center), which was an improper service to be provided by a 5 star... More

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SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review
30 April 2013

Dear psychedelicangel, Greetings from Sheraton Bandung Hotels & Tower Thank you for sharing your experience during your stay with us. I am happy to know that you love the rooms and both of your rooms were upgraded and close to each other. I also feel glad that you like our food, the pool and most importantly the smile and the... More

Jakarta, Indonesia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“average hotel...”
3 of 5 stars Reviewed 25 April 2013

I stayed in this hotel for 4 days due to some course that conducted in this hotel. In the beginning i think the name will reflected the quality, however the hotel room not reflected the brand name. The furniture is very old (need to replace with the new one), the bathroom don't have a bathtub (which is become standard in... More

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SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review
25 April 2013

Dear AriJakarta_Indonesia, Greetings from Sheraton Bandung Hotels & Tower Thank you for sharing your recent experience during your stay with us. I am happy to know that you enjoyed our breakfast variety, our swimming pool including Jacuzzi and Sauna. I absolutely agree with you that our location at “Dago” is great as we are quite close to the shopping area.... More

jakarta
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Cozy, relaxing, luxurious”
5 of 5 stars Reviewed 16 April 2013

We live in the crowded and polluted Jakarta, so escaping to Bandung is a blessing and a moment of joy and relaxation for our family. For us the best place where we can enjoy the real spirit of this place, named "Paris from Java", is the Hotel Sheraton. Every time we return there, we notice that they keep maintaining and... More

Was this review helpful? Yes 1
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review
17 April 2013

Dear Diacons, Greetings from Sheraton Bandung Hotels & Tower and Bandung city or as mentioned known as “Paris Van Java” it is very kind of you to give us such great appreciation. I really would like to thank you for that and I will pass it on to my team who always try to make your stay very enjoyable. Thank... More

Paranaque, Philippines
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“Customer service at its finest”
5 of 5 stars Reviewed 10 April 2013

I really liked my stay here, and my family was please also. Our rooms were upgraded to suites at no extra cost. Too bad we only stayed for a night, just so we can get around Bandung longer. The breakfast buffet had a lot of options (I liked that they had yogurt). Even if I encountered a minor glitch in... More

Was this review helpful? Yes 1
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review
11 April 2013

Dear Chilltravel, Greetings from Sheraton Bandung Hotels & Tower Thank you for sharing your recent and nice experience with us. We were happy to learn your overall stay with us was an enjoyable one. I am so glad that you enjoyed our Suite room and also happy to know that you like our breakfast variety as we try to maintain... More

Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“In desperate need of renovation”
3 of 5 stars Reviewed 10 April 2013

5-7 years ago it probably was an excellent hotel located just outside centre of Bandung towards the hills. Great location and set up. Unfortunately over the years the hotel got tired and now neither quality of staff or location can compensate for small inadequate swimming pool, bathroom ceiling having five different patches of fix, hanging off the wall electrical socket... More

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SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review
11 April 2013

Dear Alexander I, Thank you for taking time to share your experience in TripAdvisor. I am quite happy to read your appreciation on our professional staff who did the extra miles to help our guest. I also appreciated your constructive feedback on the room condition which will be taken into consideration for our renovation plan which will take place soon.... More

Jakarta, Jakarta Raya, Indonesia
1 review
1 helpful vote 1 helpful vote
“Excellent Service”
5 of 5 stars Reviewed 27 March 2013

Only stayed for 1 night with my family but its more than enough for me to say that it I got great service, great view and great food in 1 place. You'll go to the right place if you're looking for those 3 things in a go. We were very well taken care indeed! Everyone was so helpful. I'll recommend... More

Was this review helpful? Yes 1
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review
2 April 2013

Dear Mia A, First of all, thank you for sharing your great experience while staying at our hotel, Sheraton Bandung Hotel & Towers I am so very glad to learn that your stay with us was an enjoyable one and that our team looked after you very well. I feel so honored to read your kind appreciations on 3 great... More

Singapore, Singapore
1 review
“Excellent service - and emergency aid”
5 of 5 stars Reviewed 21 March 2013

We are biased - because the weather was nicely tropical cool - and we travelled off peak (Sunday night to Thursday) - when the Jakarta weekend and holiday folks have gone back to work. Lovely weather, quaint old style Sheraton hotel. Great quiet ambience. Slow diligent service with a smile.... maybe because they like working with our baby. Massive suite... More

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SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review
22 March 2013

Dear Blkthirteen, First of all, thank you for sharing your great experience during your stay with I am also very happy to learn that you had an excellent stay with us. I completely agree with you that Bandung is actually a very nice place to be for relaxing especially during not so busy period like Sunday to Thursday where you... More

Jakarta, Indonesia
1 review
“Disturbing Service”
3 of 5 stars Reviewed 19 March 2013

Not only its so difficult to talk with the Staffs, who always seems either out of time or patience, but lack of smile as well. losing laundry (which furhtermore harder to retrieve) and now when proceeding with corporate rate, not only i only got IDR. 50,000 less, its only valid for 3 months! i think 15 years of cooperation means... More

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SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review
20 March 2013

Dear Elchanta, Thank you for your time to write and post feedback regarding your experience at Sheraton Bandung Hotel & Towers. I was very sad to read of your comments about our service. I assure you that I have personally investigated the matter with our Rooms Division Manager and Training Manager, so that they in turn can address this matter... More

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Additional Information about Sheraton Bandung Hotel & Towers

Also Known As:
Sheraton Bandung Hotel And Towers
Sheraton Bandung
Sheraton Bandung Hotel
Bandung Sheraton
Address: Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Bandung
#11 Luxury Hotels in Bandung
Price Range: €
Hotel Class:5 star (5*)
Reservation Options:
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Sheraton Bandung Hotel & Towers
Jalan Ir. H. Juanda No. 390
Bandung 40135
Indonesia
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