best hotel in the city.... Staffs are always ready to help... rooms need renovation but still in good condition. Attached to the convention centre which makes it easy to go for conventions, they have a huge landscape and is situated away from the city rush. Bar is open till 4 am...Had stayed for two days and looking forward to come... More

No coordination between reservations and reception about the Accor Membership program and as a result they goofed up once again with our reservation. No service recovery. The entire front office has a very complacent attitude. Assigned a room with two seperate beds though we had two children and had asked for a roll away cot. Now that's being family friendly!... More

The Receptions staff is so bad and ill-mannered. They have not been taught how to talk to guests. We had over 10 rooms booked and lost key for one of the rooms and when asked to replace they key, they simply refused and got into an argument. And above everything this was around 3:00 AM in the morning. And finally... More

Stayed at the premier suite for to nites, had to get my room changed cos the ac was not working in the first room. The second room was no diff either. Had called up for a guy to check on the ac, no one turned up. The ac was not working in the nite which was very uncomfortable . Overall,... More

glass partitions of bath rooms are not good for staying with other family members/friends. Bathroom drain system is also not good as the drain is upward in floor resulting stagnation of the water. root directions are not good as one of the gate was closed which gate is under navigation system.

Stayed in room 630, apparently directly below rooftop air conditioner. Too noisy to stay in. When I complained next day, they accepted the problem w/o even checking. Since it was a known problem, they shouldn't have allocated that or neighboring rooms to any guests until the problem is fixed. Hotel and restaurants are otherwise good. If I visit next time,... More

I checked and checked out with delight only to find that the credit card hold amount which they do while you check into the hotel has not been released even after 5 days. So you start following up and as such they don't even acknowledge the email communication you make. Seems bad on part of such a renowned name especially... More

Superb business hotel along with a convention centre (HICC). Great service - international standards. Quality restaurants and cafes in the vicinity. Great place to host a conference or any international level event in Hyderabad.

Stayed here for a night earlier this month. Nice and swanky to look at. But things went downhill from the start... Arrived in the evening to find only one person manning the check-in! And he was busy on the phone. Made us wait for 5 minutes till he finished his conversation. Surprising, and the the counter should have been better... More