We were at Zuana in October 2012 with family. This was our second trip to the resort. Just like the first time, Zuana did not disappoint!! We are always treated like family when we visit. Caliche and Nelson are absolutely amazing!!!! We can not say enough great things about their service!! We spent our days relaxing by the pools while... More

The resort is very nice but the customer service a front desk is the worst ,they only have 1restaurant for the resort. The vendors in the beach harass you all the time.resort no bother to check.no choice for food . Supply in rooms is very limited. The food is like they count what u eat .no entertainment. At night .be... More

I took my 4 kids to spend the day at this resort since it was my first time reuniting with them in years. At the the first gate I was stopped by gate keeper and asked (in a very unfriendly and not-welcoming manner) what I needed, I explained that I wanted to spend the day and wanted to purchase 5... More

We go here annually - we have a time share - the place is nice, relaxing. Not 5 star - maybe 3.5 or 3.4 star. It's clean and neat but old and needs maintenance. They have added a brand new building on the ocean with 16 floors which is nice. The food is average at the restaurants - compared with... More

The organization I work for was hosting a workshop with people from more than 10 different countries. Arranging logistics with the corporate department was absolutely easy and pleasant. All our guests were very happy and no one had complaints. The hotel is beautiful, especially the "modern" part as they call it (there's an old and a new building) and the... More

Todo estuvo muy bien, la limpieza de las habitaciones no es del 100% como otros hoteles, pero si de un 75%. En la zona se puede ir al mejor sitio del mundo, el parque Tayrona. Igualmente lo recomiendo y la zona es brutal! Muy tranquilo todo si su objetivo es descansar! La comida no es la mejor, pero si es... More

Stayed three nights at Zuana Beach. The room was very large and comfy. Loved all the pools and cocktail happy hour. Breakfast buffet was plentiful. Had dinner on the bbq night, lots of salads which I enjoyed as a change from plantain and rice which comes with almost every meal on the Caribbean coast. Had a very helpful bellboy, who... More

I stay at Zuana during the weekend of Nov 2-5. The building in which I was had problems with the Power Generator and we were left in various occasions without elevators (I was in floor13th!). We wait for 20 minutes without having anybody from the Hotel explaining the situation or asking our comprehension. The front desk man jus says we... More

We stayed in the new tower and it's really nice everything in the hotel is spotless, the facilities are unbelievable, the gym is amazing, the jacuzzis and the pools as well. Rooms are big and comfortable. Service is pretty good too.. It is a bit far from town but if you want to relax its a great spot, the food... More