After having a lackluster stay at a competing property in Chengdu for a romantic getaway during the Chinese New Year, my girlfriend and I stayed at the Shangri-La. We got the upgrade for the Horizon Club Level room and stayed for two days. We had an unforgettable time, from the free internet, the welcome gift of cookies in our room,... More

Stayed at this hotel for two nights as part of an 11 day study tour in China. Everything you would expect of a Shangi-La. Excellent service. Lovely rooms. Beautiful. Only pet peeve is that the windows in the room did not open, which I always find to be a bit disturbing. I would also have preferred to have stayed in... More

It was the best hotel in Chengdu. We stayed in a club floor suite. Service is great. Club floor is comfortable and a great place to have a chat and meet friends for a casual drink. The rooms are large and the toilets are large and modern. The bed is very comfortable and they even gave us milk and cookies... More

Stayed one night at this hotel during a three week tour of china. We were very appreciative of their flexibility, allowing us to check in at ten am and leave at 6 pm the following day for an early evening flight to another shangrila-la hotel in Guilin, without any additional charges. We paid 350 rmb to upgrade to horizon lounge... More

Great service, great facilities. I stayed here in the middle of an exhausting 2 week road trip and it was bliss! More

True Shangrila style, it's the service & facilities in the hotel that are the best. The hotel seems very popular with the locals & Travellers. The issue is locals tend to loiter around the lobby areas and sometimes very loud & noisy. Location is good... Has a new F&B area right next door & 10-15 mins by taxi to some... More

I stayed here for 2 nights in order to visit the panda research base. In need of a bit of regeneration I booked a horizon club package with round trip airport transfers. It was worth it for the comfort. I was met at the airport by a very polite and chatty hotel rep and escorted to the Shangri-la in a... More

Stayed for 2 nights. Hotel is superb; modern with all facilities expected of Shangri-La 5 star. Service was very good and at the breakfast buffet we were spoilt for choice; it was so extensive with such variety you need to give it plenty of time to enjoy. Evening buffet also had an excellent choice though we chose well from a... More

Wonderful hotel. Great location. Stayed at the club level. Rooms are on the small side but cozy. Breakfast on the 36th is one of the best I've had for club breakfast. Ingredients are extremely fresh and service is excellent. Highly recommend staying on the club level. More