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All 1,284 Wuhan hotels

Novotel Wuhan Xinhua

4.0 of 5
No.558 Jianshe Avenue, Hankou District, Wuhan 430022, China
Hotel amenities
Novotel Wuhan Xinhua
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Ranked #28 of 1,284 hotels in Wuhan
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310 reviews from our community

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Hastings, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 12 June 2013

This hotel is well placed and has a subway outside. Subway dirt cheap here and taxis. Locally i struggle with the language and eating. Basically Chinese don't speak English and restaurants i found it difficult to order food. Also what you expect does not come out, so probably to buy from street people as at least you see what you... More

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ivyzhang, Manager at Novotel Wuhan Xinhua, responded to this review
14 June 2013

We very much appreciate your feedback regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. thank you... More

Utrecht, The Netherlands
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 June 2013

If you can afford a little more, than this will not be the hotel to stay in in Wuhan. The hotel is quite old and there is not much going on. Gym and swimming pool are outdated and the service at the breakfast is very poor. But hotel has some plus points: location is, depending on where you have to,... More

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ivyzhang, Manager at Novotel Wuhan Xinhua, responded to this review
15 June 2013

We sincerely appreciate you taking the time to send us your feedback,We hope the experience will not alter your confidence in Novotel Wuhan Xinhua and that you will give us the opportunity of welcoming you again. More

Auckland Region, New Zealand
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 31 May 2013

We stayed for one night and through brief we were fully satisfied with the service we received. The initial arrival was welcoming with the front door staff carrying out their duties as they should with courtesy and professionalism , as did the front desk staff who ensured the check in process was as quick and trouble free as possible. We... More

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ivyzhang, Manager at Novotel Wuhan Xinhua, responded to this review
4 June 2013

We very much appreciate your feedback regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. thank you... More

1 review
2 of 5 stars Reviewed 28 May 2013

We found that the hotel staff initial response would be 'I can not help you.' to most questions. Only after complaining they would call a manager. This usually would resolve the issues. e.g. I went to the swimming pool with two guests. The hotel policy is for two persons per room to use the pool. Only one other guest was... More

Review collected in partnership with Accorhotels.com

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ivyzhang, Manager at Novotel Wuhan Xinhua, responded to this review
30 May 2013

Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. We are sorry for any inconvenience caused. Please allow me to express my sincerest apologies. We offer free access gym and swimming for in-house guest that maximum two people with one room, hope your understanding for the first situation. I was delighted to... More

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 May 2013

The property itself is a bit run down now and in need of renovation, but I can recommend it anyhow for a few simple reasons -- attractive prices and very nice location, close to Brussels Beer Garden and a few other nice "al fresco" places around the little lake across the street, a very nice Starbucks and a bunch of... More

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See 6 more reviews by etn12471 for Wuhan
ivyzhang, Manager at Novotel Wuhan Xinhua, responded to this review
13 May 2013

We very much appreciate your comments regarding your stay at the Novotel Wuhan Xin Hua. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, More

Aberdeen, Scotland
Top Contributor
80 reviews 80 reviews
79 hotel reviews
Reviews in 59 cities Reviews in 59 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 1 May 2013

Wuhan is spread out so nothing is central. This hotel is situated in a very good area overlooking two small lakes and with many small shops, restaurants and food stalls nearby. The hotel is only 5 minutes by taxi from Hankou station but it is a long journey from the Wuhan station which is where you need to go for... More

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ivyzhang, Manager at Novotel Wuhan Xinhua, responded to this review
3 May 2013

We very much appreciate your feedback regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Hong Kong
Top Contributor
54 reviews 54 reviews
53 hotel reviews
Reviews in 46 cities Reviews in 46 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 7 April 2013

Hotel is a little hidden from the main street and doesn't actually front it, so the taxi had some trouble finding. A metro station is nearby after an 8-minute walk only. Room was clean and tidy but only 1 bottle of water was provided for 2 guests. Beware the first and second floors may not have windows that face outside... More

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ivyzhang, Manager at Novotel Wuhan Xinhua, responded to this review
16 April 2013

We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. Your comments is very valuable for us to share each other.. Meanwhile, please be clear that two bottles of mineral water are set in all guest rooms, one in fridge and another one in bathroom. At Novotel Wuhan Xinhua, we strive to provide a superior service... More

A TripAdvisor Member
4 of 5 stars Reviewed 30 December 2012

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Review collected in partnership with Accorhotels.com

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ivyzhang, Manager at Novotel Wuhan Xinhua, responded to this review
8 March 2013

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Beijing, China
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 November 2012

The hotel has been around for a number of years and you can see it in the rooms. Especially the bathrooms are dark and need a major renovation. The bed is a typical Accor product, firm but comfortable. It is because of the friendly and efficient service that I keep coming back. Located in the center of town you have... More

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ivyzhang, Manager at Novotel Wuhan Xinhua, responded to this review
6 November 2012

We very much appreciate your feedback regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Shanghai, China
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 November 2012

I regularly goes to Wuhan on business and Novotel has been my hotel of choice. Great location and nice view over the lake from the lounge. Best is the service from the staff. I forget one item in a lift that was taken by another guest. The front desk manager spent the day looking at the CCTV footage and found... More

Was this review helpful? Yes
ivyzhang, Manager at Novotel Wuhan Xinhua, responded to this review
6 November 2012

We very much appreciate your feedback regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

 
 
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Additional Information about Novotel Wuhan Xinhua

Also Known As:
Novotel Wuhan
Wuhan Novotel
Accor Xin Hua Wuhan
Address: No.558 Jianshe Avenue, Hankou District, Wuhan 430022, China
Region: China > Hubei > Wuhan
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 1,284 hotels in Wuhan
Price Range:
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Novotel Xin Hua Wuhan is a 5 star hotel located in Hankou, the dynamic commercial and financial district of Wuhan. Ideal for your next business trip to this major hub in Central China, we offer WiFi internet and conference facilities for up to 260 people. A perfect base for holidaymakers to explore the fascinating history and culture of Wuhan as well as its legendary food, shopping and nightlife, the Novotel features two restaurants, four bars, a heated indoor swimming pool, sauna and gym. ... more   less 
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