The room was old and dirty. The bathroom was even worse. Water accumulated at the bathtub as we showered, obviously, drainage was poor. Flushing of the WC was difficult. During breakfast, even a school canteen is more well-organized. There were not enough seats to cater to the massive number of tourists staying at this hotel. Mostly chinese fare (with some... More

I was quite apprehensive when I learned we were going to stay in this hotel (booked by travel agency) after reading all the bad reviews. Stayed for 2 nights for the ice and snow sculptures exhibitions. Our tourist guide got our passports (16 persons) and check-in for us. He gave us our card keys and off we went to our... More

The rooms at level 10 are still quite old. The electric kettle can turn on by itself to keep the water warm? Carpet is dusty. Bathtub got cracks and shower head not powerful.

My husband and I stayed three nights in this hotel at the end of December 2011 on a group tour. On the second night, my husband woke up at about 3 am to use the toilet. In his hurry, he knocked his face against the bedside table, which was higher than the bed and he felt blood streaming from a... More

I stayed in Kunlun hotel Harbin for 3 nights, it was a terrible experience. Think it's not been renovated since the 80s. Toilet bowl got choked. Carpet is filthy. For light sleepers, it's really disturbing to sleep at night as it's close to the railway and can get very noisy at night. Breakfast is terrible, I thought I'll compromise with... More

Hotel is dirty and disgusting. Towels are tattered and dirty. Service is horrible and hygiene level is low. Couldn't sleep due to loud traffic noise throughout the entire night!

The breakfest was not so good, but ok. There were so many people in hotel, that food was over very quickly. Coffe and juice were terrible. The room was ok ( but not 4 stars, may be 3). The beds were big and comfortable, bedding was nice and clean, so we could rest. The bathroom was old and all scratched.... More

This hotel seemed to be popular in Harbin from the huge number of guests we met in breakfast and hotel lobby. At all time, all common areas were packed with tour groups from our 2 days stay. The hotel was simply overcrowded to expect any service. The location could been a selling point on top of its long history. Our... More

asking for 1500 deposit on top of cost of stay. said 'no' as dont use bar or phone. they agreed 150 yuan so why not ask for that in first place, i felt as if they just make deposit sums up on check in. reception staff rude, stood laughing when we were explaining things. got one girl over who could... More