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Grand Mercure Oriental Ginza Shenzhen

3.5 of 5
Zhuzilin, Shennan Blvd, Futian District, Shenzhen 518040, China
Hotel amenities
Ranked #61 of 1,293 hotels in Shenzhen
4.0 of 5 stars 318 Reviews
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318 reviews from our community

What travellers say about this hotel
  • Metro station(7)
  • Very good(6)
  • Swimming pool(5)
  • Friendly and helpful(3)
  • So convenient(3)
  • Japanese restaurant(3)
Traveller rating
    71
    177
    54
    10
    5
Only show reviews for Family (18) | Couples (23) | Business (54)
Date Rating
Posted by an Accorhotels.com traveller
Hong Kong
3 of 5 stars Reviewed 2 February 2012

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FerdinandCheng
Posted by an Accorhotels.com traveller
Hong Kong, China
2 reviews
1 helpful vote
3 of 5 stars Reviewed 30 January 2012

The hotel just 3 minutes' walk from subway/underground station. Some rooms facing Shenzhen bay, golf driving range, the bridge connected China and Hong Kong, the view is good while sunny day but some rooms' view blocked by other building of the hotel; u cannot see anything but the wall of that building it just 3 metres from your room window,... More

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Posted by an Accorhotels.com traveller
Hong Kong, China
5 of 5 stars Reviewed 29 January 2012

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woodie12
Melbourne
Contributor
20 reviews
8 helpful votes
5 of 5 stars Reviewed 29 January 2012

Great location immediately next to the subway from the airport - easy to catch the train from the very modern airport. We booked the executive rooms but they seemed confused that we when we booked for 2 adults and 1 child (10 years old) that we needed an extra bed. This was not uncommon in China. After much discussion we... More

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restless_indian
New Delhi
Reviewer
4 reviews
5 of 5 stars Reviewed 17 January 2012

I picked up this hotel as this was just at the metro station and mercure is a trustable brand (most of the time). Took the hotel shuttle from HK Airport. Hotel is just over the metro station and one can reach any part of Shenzhen in minutes. Breakfast had some vegetarian items so was OK for me. Hotel has an... More

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JaneYuan, Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
19 January 2012

Dear guest, We would like to thank you for choosing Grand Mercure Oriental Ginza as your accommodation choice during your recent stay in Shenzhen and for taking the time to feedback your comment to us. We are very pleased to read that you appreciated our hotel. As you mentioned, Grand Mercure Oriental Ginza is right next to the Zhuzilin Metro... More

Posted by an Accorhotels.com traveller
Malang, Indonesia
3 of 5 stars Reviewed 11 January 2012

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JaneYuan, Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
29 January 2012

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Posted by an Accorhotels.com traveller
Hong Kong, China
1 review
3 of 5 stars Reviewed 30 December 2011

Most of things are okay. Just only except the service attitude in your check in & check out counter. So poor service, no smile & allow not fall in one line. I've one question here, why you have set up a prior counter for member to check in? But the answer is no service & need wait for the next... More

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JaneYuan, Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
29 January 2012

Dear guest, Thank you for choosing Grand Mercure Oriental Ginza Shenzhen, P.R. China as your accommodation choice during your recent visit to Shenzhen and we would like to express our gratitude to you for your comments about our hotel. We apologize for the inconvenience you experienced during your check-in process. Obviously, we take great effort in training our staff not... More

Posted by an Accorhotels.com traveller
Hong Kong, China
1 review
4 of 5 stars Reviewed 14 December 2011

Location: although it is just outside the MTR exit, it has almost nothing around. No supermarket, no ok restaurant. Need to walk 15 min to reach good food. Staff at front desk seems do not know what they are doing... Overall, it is a good price in Shenzhen with reasonable room quality. Worth the money but do not expect anything... More

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JaneYuan, Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
18 January 2012

Dear guest, Thank you to have post a comment on TripAdvisor. Guest’s feedbacks are very important to us in order to keep updated our operational standards for the highest satisfaction of our guests. We deeply regret that some of our front office employees did not give you a good feeling about our hotel. Please be assured that we are striving... More

Posted by an Accorhotels.com traveller
Lezennes, France
Senior Reviewer
6 reviews
5 of 5 stars Reviewed 12 December 2011

It is a nice hotel as all accor hotel. confortable, calm, welcoming. I appreciated my stay in Shenzhen and will recommend this hotel to all my colleagues and friends. peple were kind and rooms are just as I wished.excellent Bed and good choice for breakfast. Great souvenir. More

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JaneYuan, Public Relations Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
26 December 2011

Dear Guest, We would like to express our appreciation to you for your stay at Grand Mercure Oriental Ginza Shenzhen hotel and for sharing your comments to our hotel. We are glad to read that you had a pleasant stay at our hotel and thanks for your recommendation. Just as your know, Grand Mercure Oriental Ginza Shenzhen stands in the... More

Posted by an Accorhotels.com traveller
Hong Kong, China
1 review
4 of 5 stars Reviewed 5 December 2011

Overlooking Shenzheng Bay, the hotel is conveniently located at many major thoroughfare intersections and a subway exit right at its doorstep. I've enjoyed a wonderful stay and the staff accomodated all my requests. Good choice for staying in a 5-Star which is so close to Hong Kong and major highway into Dongguan and Guangzhou. More

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JaneYuan, Public Relations Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
26 December 2011

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comment on the service provided by our staff is most gratifying... More

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Grand Mercure Oriental Ginza Shenzhen Also Known As

  • Grand Accor Oriental Ginza Shenzhen
Address: Zhuzilin, Shennan Blvd, Futian District, Shenzhen 518040, China

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