The hotel and it's facilities are top class!! The service is awesome with very friendly, polite and helpful staff. In particular, the team in the 360 Bar and Restaurant!! Becky and her team of Amy, Mickey, Kelly, Jack and Evan are awesome and do this place proud with their warm and friendly welcome and extremely professional service. It's been an... More

I checked in on Friday late night. Concierge told me that they upgrade my room to Horizon Club room. But they reminded me that it will be little noisy of that room. It is underneath the Horizon Club. Finally I found that people were walking on the upper floor from 2am to 8am. I cannot sleep whole night. I was... More

I stayed in this hotel on a business trip three nights in Jan 2010. Hotels in unbelievable one of the best wide space, room are massive and clean. great interior, fantatstic food, didn't see that much of curry in the menu (when you crave sometimes). I had the luxury of dining in the Luxury 360 degree restaurant (top floor) with... More

We stayed at the Shangri-La over the New Year for 2 nights. We were upgraded to the Executive Floors which gave us access to Horizon Lounge. The service was exceptional and nothing was too difficult. This hotel never dissapoints whenever we stay here. We come for the shopping at the Railway Station and it is only a stone's throw away.... More

Here at this wonderful Shangri-La, smiles are everywhere. It can sometimes be a fake smile, but if you give them smile, your sure to get a wonderful, non-faking smile back. The rooms are always clean and perfect, while the spa, pool, and gyms are also amazing. If you ever feel a little tense, a complete body massage for 1hr will... More

Vicky Chen and Maria Zhao were very friendly and helpful. They helped me with a sandwich and dessert and made my wait in the lobby pleasant. Champs sports bar, especially the staff of Joy and Eva were the highlight of my trip. Both girls are very friendly and helpful and make it easier to travel. I look forward to seeing... More

The best hotel chain in Asia, always consistent service. Stayed on 26th floor for three days. Great free food at the lounge. I've been staying there for six years and the area is more and more run down. Lots of hassles on the street for visitors. Staff not as well informed as they used to be. DON'T TAKE THE BUS... More

We stayed at the Shangri-la Shenzhen for 5 nights over the New Year (western, not Chinese NY) recently in order to attend to look for home furnishings in Shenzhen and the area. We chose the Shangri-la due to its location near the train station and on the basis of a personal recommendation. Although I got a good rate through Booking.com,... More

First up I should say, that I stay in numerous 5 star hotels and expect a high standard of a number of points, which is why I pay the extra and I will highlight based on my review: 1. Check-in was close to midnight so I didn't expect to much of a delay, but ALL 3 of the check-in staff... More