I have stayed here 6-8 times over the years. I find it warm and friendly. I also LOVE the breakfast buffet. The executive floors are best, and teh suites with hardwood floors are impossible to beat in Shenzhen. I also love the movie theatre across the street for something to do at night, as their movies are usually with English... More

My most recent return business trip to this hotel remained excellent. Although this is my first review, I have stayed at this hotel 4 previous times over the last three years and have never been disappointed. The cleanliness and quality of the on-site food has always been top notch. The staff has always been well above the curve for any... More

I've stayed here since 2006 and on all occasions I've been welcomed by courteous staff, comfortable rooms, a good breakfast and efficiency. The first thing that strikes you is the Venetian theme; it's fascinating to sit on the wall outside the hotel waiting for a taxi whilst listening to the music and the robot-gondoliers (or, if they are maintaining them,... More

This hotel is one of the finest around Shenzhen. The service and hospitality provided by the staff was amazing and excellent. The rooms are clean and posh, use of world class equipments and furniture's make the stay wonderful experience. I stayed in this hotel couple of times and strongly recommend this hotel. The location is fantastic and there are many... More

In general, this is a very good 4/5-star hotel with superior services. Very good buffet breakfast; efficient in-room dining service, and tasty and delicious Korean dinner! The only point I need to make a complaint is that it allows kids to enter the fitness center and no one cares about the kids using those fitness equipments! It is not acceptable... More

Living in Hong Kong we have a lots of friends who head to Shenzhen for the access to tailors and great shopping deals. This was not our goal. We wanted to try somewhere for a quick weekend get away which had a nice pool and good restaurants. It performed well over all of our expectations. The hotel is very well... More

We arrived in Shenzhen for the World University Games a day before the Games Village opened, and we had to find a hotel for the night. We're lucky that we found this one. The hotel was elegant, very comfortable, and a great value. The buffet dinner was excellent too. It's not in downtown Shenzhen, but I'd recommend this place to... More

In the past 3 years I've probably stayed in this hotel for over a year and a half time. Their service is always outstanding and the rooms are always clean. I wouldn't have to think twice about coming back to stay here again unlike their Intercontinental hotel one block away. More

Hardware shine is fading, room was dirty (carpets), staff's English is not up to the standard, product knowledge in the restaurants is not existent, smokers are not restrained. Nightclub can be heard, walls are not sound insulated, and I could also hear my neighbor talking loud for hours (cardboard box hotel inside), no wifi in rooms. Go for the newly... More