I am a golden circle member and withbig disappointment i must confess the poor service delivered by staff of hotel. Staff does not understand a word of english. I strongly discourage westerners travelling fir bz to stay in this hotel. I have alreay arranged a meeting to talk to the GM to check out and move to Rutz Carlton! More

This is truly one of my favorites. Length of Stay: 6 Days Pros: Beautiful & Comfortable Lobby with contemporary Asian decor; Courteous & friendly service throughout the facility; Excellent selection of food for breakfast & dinner; Great location with minutes walking to convention center, nearby bars/restaurants & shopping malls; comfortable & cozy room with details; Thoughtful housekeeping service. Cons: Too... More

I had a one-night side trip to Shenzhen while in Hong Kong on business (where I'd stayed somewhere very budget) and this felt like I really had visited Shangri-La! What an amazing experience from start to finish. The staff were incredibly professional and welcoming from the moment I walked in the door and the hotel itself looked brand new and... More

Located In commercial area. There are 2 shopping centers Coco, Central city at 5 mins walk. However, many commercial building still under construction around the area of the hotel. All decoration are new and well design. TV at bathroom with bath tube and separate shower. Bed a bit soft not really comfortable. I do enjoy the breakfast at Cafe Zen... More

I had an extended stay at this hotel; Wow! Beautiful lobby, everyone constantly smiling and greeting you (may be a bit too much), quick service, great restaurants, great rooms. The main restaurant has an excellent assortment, especially for the dinner buffet (regular menu, as well). A tremendous amount of seafood, and other items, as well. The staff did their best... More

For a different kind of weekend brunch experience, cafe Zen is worth the trip. The soups, sushi, fresh fruit, dishes and meats made to order are fabulous! And, if you have room have the desserts. They are amazing!! More

Stayed there several times over 2011, service is very good, staff are friendly and check in is ultra fast. My only gripe is the lobby bar, which totally lacks any charme whatsoever More

Stayed in a Horizon Club room. Quality of room, service throughout the hotel was absolutely first class. They are still building around the hotel so the access to the restaurants further down the road is a little difficult. However no disturbance whatsoever from the building activity itself. This is very much the area to stay if you need to be... More

Imagine a hotel, where a concierge recognizes you after being there one time three nights and coming back a year later. He also asks whether you are again coming from Beijing to Shenzhen like the last time. There's one like that in Shenzhen. It's called Futian Shangri-La. Amazing. More