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Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.

2.5 of 5
2100 Featherstone Road, Auburn Hills, MI 48326 (Formerly Extended Stay Deluxe )
Hotel amenities
Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.
Ranked #7 of 16 hotels in Auburn Hills
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71 reviews from our community

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    41
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Date Rating
Auburn Hills, Michigan
1 review
1 of 5 stars Reviewed 25 March 2013

Have stayed before in Extended Stay in many cities, but this should rank as among the worst ever; You had customer service persons who were always grumpy, who assumed you were staying for free and had a lackadaisical attitude; Even to collect your mails/parcels was unpleasant; The bathroom door was not locking and was not repaired even after 3 weeks... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
15 April 2013

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the poor customer service you received. Your comments were reviewed by the staff and we will train and coach our front desk agents to make sure this experience is not repeated. I really appreciate you bringing this to our attention. Please do not hesitate... More

Bay City, MI
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 21 February 2013

We stayed here for a weekend away to go to the Auburn Hills Mall. It's proximity to the mall is awesome, you just hop back on the expressway, and you are there in about 5 minutes. Great. The first room we walked into was a disaster. There were key cards still on the table, along with a knife left out,... More

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See 3 more reviews by Emily G for Auburn Hills
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
28 February 2013

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you experienced issues while staying with us. I am discussing your review with our staff to ensure that issue does not happen again in the future. I appreciate you bringing this to our attention. If you have any... More

Bloomington, Illinois, United States
1 review
5 of 5 stars Reviewed 13 December 2012

I highly recommend this Extended Stay America, especially for people like me who've relocated to start a new job but haven't yet officially moved. All of the staff are great, but I have to give a special shout out to Amanda. After all, she baked cookies and made sure to save some for me. The rooms are clean, the premises... More

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
14 December 2012

Thank you for posting this review. It's rewarding to hear of your positive experience at our hotel. Thank you for sharing it. I'm so happy to hear Amanda took great care of you; who doesn't love homemade cookies? Thank you again for staying with us. More

Auburn Hills, MI
1 review
5 of 5 stars Reviewed 9 December 2012

This is a comfortable, well-maintained property ideally suited for extended stays in the Chrylser/OU corridor . Other guests may not be a courteous as one would like regarding ambient noise from the hallways and escape wells (a veritable symphony of slamming doors, sometimes) but the staff helps to make up for this. This is particularly true of Careyn and Amanda,... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
11 December 2012

Thank you for your review. I appreciate you sharing your experience with us. I want to apologize for the noise issues you experienced. I know how frustrating that must have been. I have alerted our management team to ensure this not repeated. Thank you again for staying with us. We appreciate your business. More

Auburn Hills, Michigan
1 review
5 of 5 stars Reviewed 6 December 2012

I would like to thank the whole staff especially Amanda for taking such good care of me. Amanda helped me change rooms and makes me laugh all the time. Matt Pascoe helped me book the room without pain or hassle. My room is big and very clean. i am very satisfied.

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
7 December 2012

Thank you for your great review. It's rewarding to hear management and staff took such good care of you. We appreciate you choosing our hotel in Auburn Hills. Thank you for your business. More

Detroit, Michigan, United States
2 reviews
4 of 5 stars Reviewed 4 December 2012

The employees are all very helpful and nice and make the stay a little nicer. The rooms are clean for the most part, but we have had some issues with the cleaning service not being thorough. Amanda and Careyn are fantastic, they are always helpful with a smile and really they are the best part of the stay.

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
5 December 2012

Thank you for taking the time to share your feedback with us. We appreciate it. I want to start by apologizing for any issues you experienced with our cleanliness or housekeeping services. That is not the norm and I am sorry you had to experience a problem. I appreciate you bringing it to our attention so that it may be... More

Birmingham, Michigan
1 review
5 of 5 stars Reviewed 4 December 2012

This hotel is a life saver. During a very stressful time of transition this hotel and its employees made it so much easier. It's clean, on top of everything, and everyone is VERY helpful. Amanda at the front desk not only smiles and says hello EVERY time she sees you, she meets all your needs with 100% SERVICE and is... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
7 December 2012

Thank you very much for your kind words. We truly appreciate guests like yourself. I am very happy to hear you enjoyed your stay with us. We strive for our guests to feel home away from home. I do hope you will stay with us again on your next trip to Auburn Hills. More

Valdosta
1 review
5 of 5 stars Reviewed 1 December 2012

I travel alot over the year,and have stayed in to many hotels to count. When I come across a hotel with excellent accomadations and great customed service I like letting people know about it. This hotel is excellent and especially the customer service,everyone there is professional and nice and always greets you with a smile and one person stands out... More

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RDO_Sarah_L, Owner at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
3 December 2012

Thank you for your recent review. I appreciate you sharing your comments with us. I am so happy to hear Amanda provided you with such great service. It's wonderful to hear you enjoying your stay. Thank you for staying with us. More

Auburn Hills
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 24 November 2012

Shifted here from Homestead Studios so as to have better rooms and service. The room we stayed was dirty upon check in, the drawers had some dirty under wears which meant the room was not properly cleaned before check in. Some or other way, flies entered the room. House keeping was ok. Staff was not helpful. I was told to... More

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See 4 more reviews by ArunPatyal for Auburn Hills
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
27 November 2012

I wanted to personally respond to your review. I apologize for the multiple issues of cleanliness with your room. That is absolutely not our standard or our practice. As a result of your review, I have spoken with management and staff to ensure these incidents are not repeated. I appreciate you sharing your feedback with us as it helps us... More

Detroit, Michigan
1 review
5 of 5 stars Reviewed 6 November 2012

Upon my arrival last month, for an extended stay in the metro Detroit area, Amanda greeted me at the front desk with a warm welcoming smile. She had a courteous and professional disposition. Although my check-out date had not yet been established, she proceeded to check me in and asked if I was a senior citizen. I blushed an affirmative... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
7 November 2012

Thank you for your review. Thank you for your kind words. We appreciate all of your positive feedback. It's wonderful to hear you felt at home at our Featherstone location. We were happy to have our as our guest and look forward to your return trip. More

 
 
 
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Additional Information about Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.

Also Known As:
Extended Stay Deluxe Auburn Hills/Featherstone Hotel
Extended Stay Deluxe Auburn Hills/Featherstone Hotel Auburn Hills
Auburn Hills Extended Stay
Extended Stay Auburn Hills
Address: 2100 Featherstone Road, Auburn Hills, MI 48326 (Formerly Extended Stay Deluxe )
Region: United States > Michigan > Auburn Hills
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#5 Business Hotels in Auburn Hills
#6 Family Hotels in Auburn Hills
Price Range:
Hotel Class:2.5 star (2.5*)
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Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.
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