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Extended Stay America - Detroit - Auburn Hills - University Drive

2.5 of 5
3315 University Drive, Auburn Hills, MI 48326
Hotel amenities
Extended Stay America - Detroit - Auburn Hills - University Drive
Ranked #13 of 16 hotels in Auburn Hills
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34 reviews from our community

    Trip type
Traveller rating
    10
    11
    6
    3
    4
Date Rating
Corydon, Indiana
1 review
3 of 5 stars Reviewed 6 May 2013

My husband and I stayed here from March to August and we had nothing but problems with our room and services. Our room was nice and clean but we consistently had problems with the front desk staff. We were continually told one thing by one staff member then told a different policy by another. This meant we had to jump... More

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Manager_11525, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review
9 May 2013

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our internet service and front desk staff did not meet your expectations. In response to your feedback, I am working on upgrading our internet service and making sure all front desk agents are properly trained on all policies and... More

Frankfurt, Germany
1 review
3 of 5 stars Reviewed 14 April 2013

In general the room was clean and spacious, the bed was comfy, but the blankets quite thin. The refrigerator was starting at least once an hour, which was extremely loud, so you woke up out of your sleep. My room was not so near to a wireless repeater. The internet access was unstable and speed didn’t really exist. The dishes... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review
18 April 2013

Thank you for your recent review of your stay. We appreciate the kind comments about the cleanliness and spaciousness of the rooms as well as your remarks on how comfy the beds are. However, I am sorry to hear that your blankets were thin. We do have extra blankets that can be given to guests at their request. I am... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 23 March 2013 via mobile

When I first walked into my room it was very cold. The heat was turned off completely. It took hours to get the room comfortable to sleep in. The bathroom was in need of some repairs. There was broken tile and the shower heat was leaking at the base. The shower surround was in need of a recaulking too. In... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review
22 April 2013

Thank you for taking the time to publish a review of your stay with us. I want to apologize for the issues you experienced. I am so sorry to hear it was cold in your room upon arrival. That is definitely not our practice as we want our guests to be comfortable especially in the colder months in Michigan. I... More

1 review
5 of 5 stars Reviewed 11 March 2013

My family and I really enjoyed staying at this hotel it was very clean and nice, and staff was friendly. The only problems I had was my extra blanket they gave me had hair all over it, but the staff quickly apologized and gave me another one, and the shower head was broken in the shower instead of spraying it... More

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RDO_Sarah_L, General Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review
19 March 2013

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Auburn Hills, Michigan
1 review
2 of 5 stars Reviewed 9 February 2013

Overall the hotel was outdated. The stay wasn't too bad, but the customer service is what made the experience so bad. When I checked in, it was almost an inconvenience. The person at the front desk just took there time as slowly as possible. In the morning I went to use the blow dryer and it was broken. I checked... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review
14 February 2013

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience... More

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Orange Park, Florida
1 review
5 of 5 stars Reviewed 2 February 2013

Warm and cozy - clean rooms with Wireless access. Full fridge and 2 burner stove. Dishes, pots/pans and eating utensiles are provided. Very nice laundry room with a TV, tables to fold clothes and multple washing machines and dryers. Nice bathroom, HOT water showers! Near by Restaurants, Whole Foods, YMCA, walking and running trails. Upper scale shops - Talbots, Coach,... More

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review
5 February 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Detroit, Michigan
1 review
2 of 5 stars Reviewed 16 December 2012

This is by far one of the cheapest places to stay in Auburn Hills for an extended stay. Don't expect to receive better service and quality than what you're paying for, however. Even though the reservation touted wireless access in every room, it wasn't until I was in my third room on the second floor that I consistently got signal... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review
17 December 2012

I wanted to take the time to personally respond to your review. You mentioned several unfortunate situations and occurences that I want to make sure I address. I apologize that you were inconvenienced during our deep cleaning project. I can only imagine how unsettling that would be and I am sorry for that. Unfortunately in order to get into every... More

Stoney Creek, ON Canada
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 December 2012

My wife and I went on a shopping trip to Great Lakes Crossing. Booked this room through Hotwire to save a few dollars. We we very happy with the hotel , not a five star hotel by any means but clean and comfortable and about 8 min from mall. Over all very pleased with the hotel for what we paid... More

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RDO_Sarah_L, Owner at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review
5 December 2012

Thank you for your recent posting. We appreciate feedback from valued guests like yourselves. I am happy to hear our hotel worked out for you on your recent trip to Great Lakes Crossing. I hope you found lots of bargains! Thank you again for choosing our hotel. We hope to have you back again soon. More

Harrison Township, Michigan
1 review
5 of 5 stars Reviewed 10 November 2012

My wife and I have been married for over 30 years now; an she is a clean freak. Let me tell you our room was so clean that she even tried to find something wrong and could not with that being said the room was absolutely fantastic. It had a small kitchenette with full-size refrigerator and a large flat-screen TV.... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review
12 November 2012

What a glowing review, thank you! Your feedback is very important to us and I cannot thank you enough for the kind words you have shared. I'm so happy to hear that your weekend getaway was a success! Thank you for the business. We look forward to seeing you again on your next weekend away! More

Beverly Hills, California
1 review
5 of 5 stars Reviewed 1 November 2012

Extended stay is really amazing! From the Staff to the location everything screams quality. With restaurants right up the street and shopping not too far away it makes for a prime spot if you have to stay for an extended amount of time! The expressways are right there and so are a number of fast food restaurants. A great place... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review
5 November 2012

Thank you so much for your terrific review. We really appreciate your kind words. We do have a a great location near a ton of restaurants and shopping. I am so glad it's worked out for you. We are happy you chose to stay with us. Thank you again. More

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Additional Information about Extended Stay America - Detroit - Auburn Hills - University Drive

Also Known As:
Homestead Auburn Hills
Homestead Suites Auburn Hills
Auburn Hills Homestead Suites
Auburn Hills Homestead
Address: 3315 University Drive, Auburn Hills, MI 48326
Region: United States > Michigan > Auburn Hills
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #13 of 16 hotels in Auburn Hills
Price Range:
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Detroit - Auburn Hills - University Drive
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