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Al Bustan Centre & Residence

3.0 of 5
Al Nahda rd | PO Box 20107, Dubai, United Arab Emirates
Hotel amenities
Al Bustan Centre & Residence
Ranked #279 of 452 hotels in Dubai
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38 reviews from our community

    Trip type
Traveller rating
    6
    12
    8
    4
    8
Date Rating
Tumkur, Karnataka, India
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 9 April 2013 via mobile

It's a very clean, spacious, nice and comfortable place.The hospitality was at its best. They have a shopping Mall with 95 shops with food court,pastry shop,subway,Coffee shop & a Fountain cafe.It is a shift ride from Dubai international airport.There are 640 fully furnished & serviced suites.There is separate health club for men & women. Flood lit tennis courts. Outdoor swimming... More

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AlBustanCentre, Manager at Al Bustan Centre & Residence, responded to this review
14 May 2013

Dear Guest, Thank you for choosing to stay with us. We are indeed grateful to receive your kind comments. The team at Al Bustan Center & Residence works round the clock and takes pride in providing the best service for the satisfaction of our guests. We look forward to welcome you again with a perfect stay for your next visit... More

Horsham, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 April 2013

This was a hotel we were put in when our Emirates flight to the UK missed the connection in Dubai. This is listed as a four star hotel, however, I have not stayed in a four star hotel before that has dirty grout in the bathroom, an unclean toilet and soiled carpets in the hallways. The bedroom was dated with... More

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AlBustanCentre, Manager at Al Bustan Centre & Residence, responded to this review
14 May 2013

Dear Guest, Thanks for choosing to stay with us, We regret to know that your experience with us was not up to your expectations. We have made a note of your concerns and would be conducting a full scale investigation into the same. We assure you that this is not the kind of service standard that we maintain at Al... More

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London, United Kingdom
1 review
1 of 5 stars Reviewed 30 March 2013

I am so angry and shocked at the treatment my family received from the member of staff JENNIFER at the hotel reception. In fact, I couldn't wait to write this, so I am currently writing this review while standing in front of the hotel. It is imperative that this establishment rethink their decision to have this member of staff -... More

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AlBustanCentre, Manager at Al Bustan Centre & Residence, responded to this review
14 April 2013

Dear Guest, This is with reference to the complaint you have made on TripAdvisor regarding the treatment you received at the Hotel Reception. At the very outset, let us bring to your kind attention that you did not stay in our Hotel at all as per the investigations we have made. You basically came from outside to visit your relative... More

Petaling Jaya, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 19 March 2013

My colleague and I happened to spend an unplanned four-hour lay-over at Al Bustan because our scheduled Emirates flight had some issues and we were put on another flight that departs the following morning. We were not in a good mood and were very tired. Besides a free round trip ticket, the airline promised us a "four-star" hotel room for... More

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AlBustanCentre, Manager at Al Bustan Centre & Residence, responded to this review
25 March 2013

Dear Guest, We were delighted to have you at Al Bustan Center and Residence. We are pleased to know that you liked our rooms, our breakfast buffet and the ease of Check in/Check out process and we wish that you could have more time to visit our Shopping Center which is located in the same complex. Al Bustan Center &... More

Mere, Wilts
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 March 2013

I needed a cheap one night stop prior to flying out of Dubai, and this proved very good. Right by the Al Nadha metro stop, but quite a long walk all the way round the building to find the front door. £75 for the night, not including breakfast. Studio apartment down an endless corridor, more like a prison block, but... More

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See 5 more reviews by Peter M for Dubai
AlBustanCentre, Manager at Al Bustan Centre & Residence, responded to this review
11 March 2013

Dear Guest, Thank you for choosing to stay with Al Bustan Center and Residence. We are pleased to know that you liked our location and the Studio and we would like to inform you that the Studio is assigned for 2 adults only – for this reason it has a small kitchen – our suites have bigger kitchens and it’s... More

Hawalli, Kuwait
Top Contributor
96 reviews 96 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 23 February 2013

I stayed for one night with my family. The first stayed was on 2002! on this time we booked Hotel Rooms. The room size was big, like a studio!, every thing was good for one night! or what can I say for few hours as I reached the hotel after midnight, the hotel needs maintenance specially with the bathrooms as... More

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See 23 more reviews by JenanJamal for Dubai
AlBustanCentre, Manager at Al Bustan Centre & Residence, responded to this review
13 March 2013

Dear Guest, Thank you for sharing your views about Al Bustan Center and Residence on this public forum. We are happy to learn that you had a comfortable stay with us on almost all fronts. Al Bustan Center and Residence is a luxury hotel that is one of the few hotels in Dubai with an attached mall. Also, the hotel... More

Huddersfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 16 February 2013

Dreadful hotel. We stayed as we missed our connecting flight due to a delayed flight. Our airline put us in this hotel. the room and whole hotel smelled old, stale and unclean. Food was provided for us that was of a very low standard and the evening meal was the same food on the buffet from the afternoon. Dreadful place... More

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AlBustanCentre, Manager at Al Bustan Centre & Residence, responded to this review
13 March 2013

Dear Guest, Thank you for providing feedback on your recent stay at Al Bustan Center and Residence on this public forum. Al Bustan Center & Residence is a popular Residential and shopping complex that is situated at the heart of Dubai's commercial and business district. We are listed as one of the best hotels near Dubai airport. Though we strive... More

Abu Dhabi, United Arab Emirates
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 31 January 2013

Stayed there with my sister as she had a training course for her work. It is a furnished apartment of 1 bedroom 1 bathroom 1 small storage room and small kitchen opened to the TV room. The Furniture is very very old and not clean but not dirty the sofa and chair had old spots on it. The smell of... More

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See 2 more reviews by Sarah T for Dubai
London, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 10 November 2012

Stayed here for a week on a training course for work. Stayed in an apartment which was basically furnished and was a bit grubby, but suited its purpose. Not somewhere I would stay for a vacation and location is not very appealing also, nothing much in the area.

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See 4 more reviews by guy1012 for Dubai
AlBustanCentre, Team at Al Bustan Centre & Residence, responded to this review
3 December 2012

Dear Guest, Thank you for writing your valuable review on your recent stay at Al Bustan Center & Residence. It was a privilege to have you as our esteemed guest. It is always useful to know the areas of improvement so as to heighten our hospitality standards. Being a hotel near Dubai airport, Al Bustan Center & Residence is located... More

Sydney, Australia
1 review
1 of 5 stars Reviewed 13 October 2012

n After our flight got moved by 2 days due to the wednesday 10th october fogs in dubai, my partner and I had to checked in to this "hotel". The rooms are out dated, and the food provided is located at the food court of the shopping centre and the food is not even worth eating even though it was... More

Was this review helpful? Yes
AlBustanCentre, Team at Al Bustan Centre & Residence, responded to this review
5 November 2012

Dear Guest, We thank you for staying at Al Bustan Centre and Residence and reviewing us on the public platform. After our investigation with the concerned Department, the following issues have been clarified: You and your partner were layover guests’ therefore the length of stay for layover is 24 hours. The room was “due out” till midnight however, no passports... More

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Additional Information about Al Bustan Centre & Residence

Also Known As:
Al Bustan Centre & Residence Hotel
Al Bustan Centre And Residence
Al Bustan Centre & Residence Hotel Dubai
Al Bustan Centre Residence
Al Bustan Centre Residence Dubai
Address: Al Nahda rd | PO Box 20107, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #279 of 452 hotels in Dubai
Price Range:
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The luxurious Al Bustan Centre & Residence has a well-equipped fitness centre, an outdoor pool and relaxing massage therapies. It is located a 5-minute drive from Dubai Creek Golf & Yachtclub. The spacious accommodation features kitchenettes equipped with a refrigerator and a tea/coffee maker. Each is air conditioned and fitted with satellite TV.Guests can enjoy a game of tennis on the court or relax in the sauna. Staff at the tour desk can offer information about Al Bustan’s car rental service. The reception desk is available 24/7.At the Fountain Restaurant & Café, guests can choose from a range of regional and international specialities. The on-site Pastry Shop and Coffee Lounge offer light snacks and refreshing beverages.The Al Bustan Centre& Residence complex has a shopping mall and a large indoor amusement arcade. Dubai International Airport is just 2 km away and free parking is offered at the property.Apartment Facilities• 24-Hour Front Desk, • Elevator, • Safety Deposit Box, • Newspapers, • Restaurant, • All Public and Private spaces non-smoking, • Fitness Centre, Massage, Sauna, Outdoor Swimming Pool (all year), Tennis Court, Children's Playground, Games Room• Currency Exchange, • Laundry, Dry Cleaning, • Meeting/Banquet Facilities, • Tour Desk,• Ironing Service, • ATM/Cash Machine on site, • Shuttle Service (free)• Wi-fi • private parking ... more   less 
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