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Shangri-La Hotel, Dubai

5.0 of 5
Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
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Shangri-La Hotel, Dubai
Ranked #44 of 452 hotels in Dubai
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405 reviews from our community

    Trip type
Traveller rating
    256
    102
    23
    10
    14
Date Rating
London, UK
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Very pleasant 3 nights stay at the end of a business trip. Late check-in handled with ease. We were on the Horizon Club floor and had a room with one of the apex windows - with brilliant views over the Burj Kalifa. Stunning. The rooms are large and well-equipped. Very comfortable beds. The light switches got some getting used to... More

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Muscat
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 15 May 2013

Stayed in the hotel for a meeting back in April and was booked into the Standard category - the rooms was clean and spotless, nothing to complaint about but being located facing out to Sheikh Zayed Road, it was very noisy during the night with all the street traffic. If you stay there, request for a room away from Sheikh... More

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See 2 more reviews by GrafvonBeer for Dubai
Riyadh, Saudi Arabia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 15 May 2013

Very nice hotel in the middle of the fabulous Dubai. Almost near everything , the airport, the amazing shopping malls and of course near the highest tower in the world. Taxi lane are just in the hotel corner , metro station is 5 minutes walking. Staff are so polite, smiling and supportive. Excellent hospitality especially JOY at the Resturant and... More

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See 4 more reviews by rami s for Dubai
ShangriLaHotelDubai, General Manager at Shangri-La Hotel, Dubai, responded to this review
16 May 2013

Dear guest, Thank you very much for taking the time to share your experience on TripAdvisor. We are glad that you enjoyed your stay with us and were pleased with the location of the hotel. It is a pleasure to read that you found our team members, in particular Joy and Isabel, polite, smiling and supportive. Your kind words will... More

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 13 May 2013

Myself and my wife stayed in the hotel for 3 nights in March 2013 en-route to Mauritius to celebrate our 25th wedding anniversary. The hotel if excellent. We had been upgraded to a room with an apex window - great views. The hotel had arranged a cake for us which was in our room on arrival. The bedroom and bathroom... More

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See 3 more reviews by Clarkey8 for Dubai
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 10 May 2013

I was arriving in Dubai at 2am on Wednesday morning and so had decided to pay for the Tuesday night as well in the hope that I could go straight to the hotel and get some sleep before my first day in Dubai. Upon arrival (around 2.30) and after checking in I was informed that there was an issue with... More

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See 2 more reviews by Johntyw for Dubai
ShangriLaHotelDubai, General Manager at Shangri-La Hotel, Dubai, responded to this review
12 May 2013

Dear guest, Thank you for taking the time to review the hotel on TripAdvisor. We sincerely apologize for the most unfortunate incident that transpired during the early hourse of 1 May and would be grateful if you would contact us at your earliest convenience at my e-mail address: bernhard.haechler@shangri-la.com. Thank you once again. Yours sincerely Bernhard Haechler Vice President /... More

Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 of 5 stars Reviewed 3 May 2013 via mobile

Booked a Horizon club room for 1300 AED++, which was good. The hotel staff is great, the Horizon club was rather small and not accessible for children between 6-8pm. There was a problem with the elevators when we stayed there. Hotel has several good restaurants (Ang Hoi, An Wa), a nice pool and a tennis court. I will be staying... More

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See 5 more reviews by Gert1965 for Dubai
Jeddah, Saudi Arabia
2 reviews
1 of 5 stars Reviewed 1 May 2013

I stayed in Shangri-La for one night. My nightmare started when I woke up with a loud bang on the door at 2am was shocked to feel water in my feet. My room was flooded and I was asked to evacuate due to some major water leakage. I changed and went down to the lobby leaving all my stuff in... More

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dylanmark, Public Relations Manager at Shangri-La Hotel, Dubai, responded to this review
6 May 2013

Dear Mr Sobani, Many thanks for your feedback related to your stay. We'd like to apologise for the inconvenience that you experienced. Our General Manager would like to contact you to discuss this further. Can you please email us on bernhard.haechler@shangri-la.com. We look forward to hearing from you soon. Best wishes and kind regards, Dylan Abrahams Public Relations Manager Shangri-La... More

Derby, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 29 April 2013

We stopped at the Shangri-La for three nights on our way home from Thailand. The hotel is perfectly situated for the malls and the metro, our room was big with an amazing view of the Burj Al Khalifa on the 37th floor. The pool looked really inviting even though we never got to use it as we were always doing... More

Was this review helpful? Yes 1
Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 April 2013

stayed at the shangri-la from the 14th to the 16th of April 2013. very good location, right next to the DIFC and Burj Khalifa. Even though the hotel is on sheikh zayed road, the rooms are designed for zero street noise. rooms are nice, comfortable and well designed for the business traveller, the fitness centre is very modern and the... More

Was this review helpful? Yes 1
Calcutta, West Bengal, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 27 April 2013

Staying in the 39th floor have a whole view of the city of Dubai. The location of the hotel excellent. There is an warmth available in the hotel as it employees many Indians. Break fast spread was mind blowing and the quality is awesome. Every thing is very perfect and professional. The night life experience was nearby and so were... More

Was this review helpful? Yes 1
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Additional Information about Shangri-La Hotel, Dubai

Also Known As:
Shangri La Hotel
Shangri La Hotel Dubai
Shangri La Dubai
Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotels in Dubai
#41 Luxury Hotels in Dubai
#70 Family Hotels in Dubai
Price Range: €€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 
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Shangri-La Hotel, Dubai
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