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Sheraton Hotel Jeddah

5.0 of 5
North Corniche | PO Box 14315, Jeddah 21424, Saudi Arabia
Hotel amenities
Sheraton Hotel Jeddah
Ranked #13 of 71 hotels in Jeddah
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83 reviews from our community

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Traveller rating
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Date Rating
Toronto
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 May 2013 via mobile

Check in - standard - no issue Room - my room was spacious however housekeeping left a lot to be desired. - visible dust throughout. Housekeeping - as above, no facecloths in room and no understanding of an empty water or shampoo bottle in the bathroom (which would normally have been taken away anywhere else) Laundry - not great -... More

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Abdul B, Manager at Sheraton Hotel Jeddah, responded to this review
4 May 2013

Dear Guest Thank you for your comments and ratings which we have taken careful note of. Please accept my sincere apologies for the inconveniences that you have encountered. Whilst the hotel is indeed going through a major renovation that will transform and upgrade the entire building including all rooms and restaurants by late 2014 we do take special care to... More

Edinburgh, United Kingdom
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 24 April 2013

hotel is undergoing renovations. but this wasnt too distruptive in terms of noise. it will be nice when its finished. They were good organsing transport and were flexible with the room hours, i was on layover at Jeddah airport, and needed the room from 8am till 6pm. i stayed there again on the way back, so that testifies that i... More

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Abdul B, Manager at Sheraton Hotel Jeddah, responded to this review
27 April 2013

“Dear Guest, Thank you for taking the time to provide your feedback regarding your recent stay with us. We will be reopening the completely renovated restaurant along with enlarged and remodeled kitchens late May 2013. No doubt these enhanced and modernized facilities will ensure service delays will be avoided. More

Dubai, Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 10 April 2013

The location is very good but the service standard is way below the 5star rating. The duty manager was very irresponsible and never called me for a complaint in spite of 3 reminders. When you stay there it means they are doing a favour. Morning breakfast was good but the delay in room service is unbearable. Internet is very slow... More

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Abdul B, Manager at Sheraton Hotel Jeddah, responded to this review
13 April 2013

Dear Guest, Thank you for taking the time to provide your feedback regarding your recent stay with us. We are certainly disappointed that your stay was not at all it could have been. I would like to apologize on behalf of our team. Your comments have been shared to all our team members in order to ensure that this kind... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 25 December 2012

This hotel is overlooks the sea and if it was in Europe, this would be a lovely place to stay. Sadly, there is not much going on Jeddah, let alone on the beach opposite the hotel. So do not go there thinking the beach location is a plus point and you will have fun on the beach. Sunbathing and running... More

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Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 24 December 2012

we booked in Sheraton, jeddah for 3 days in December 2012. we thought like other sheraton 5 stars hotel. i shocked when the porter open the door, the carpet was soo dirty, the smoking smell is aufel, the toilets wasn't clean, all the furniture was old & needs to be replaced. i call them and asked for a new room,... More

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See 2 more reviews by mohameddubai1990 for Jeddah

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Dubai
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 19 December 2012

My frist impression was bas as I was not informed at the time of booking the hotel is undergoing renovation. The rooms reminded me of my childhood as it seems they have never changed since (except the flatscreen TV). The breakfast room is not even in the same building - thank god I was visiting during the winter otherwise I... More

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Dubai, United Arab Emirates
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 17 December 2012 via mobile

Sad. Very sad! This hotel is truly caught in a 70's time warp, and for all the wrong reasons (certainly not any hip trendy retro ones!) Imagine everything that was bad about 70's design, furnishings and service. Now your imagining what staying at this hotel is like. Notwithstanding the VERY dated decor and furnishings, can it really be right that... More

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Singapore
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 26 November 2012

It started with check-in, took 5mins to find me a non-smoking room. Although I am SPG Platinum and I stayed 8 nights, it didn't came to the checkin clerk's mind that a renovated room would be a good idea... I found out 1 week later that the second tower has been renovated and offers rooms that one would expect from... More

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SheratonGMJeddah, Manager at Sheraton Hotel Jeddah, responded to this review
16 December 2012

Many thanks for commenting on your stay with us. First and foremost apologies for some of the substandard facilities that you encountered. The hotel is indeed going through a complete renovation. Due to the nature of the renovation that includes everything both guest and service facing, and in order to ensure there are no interruptions to service, this is a... More

Neurenberg
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 20 November 2012

The Sheraton is old and has many renovations at the moment, but the location is still the best, not far from the airport on the corniche and without the horrendous traffic in other parts of the city. This is my reason I continue to stay there. My room was an old room in the main building, it has decor of... More

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SheratonGMJeddah, Manager at Sheraton Hotel Jeddah, responded to this review
16 December 2012

Thank you very much for sharing your feedback on Tripadvisor. It was a pleasure to read that you enjoyed your stay with us and appreciate our location on the Corniche and we look forward to welcoming you back again. From the third quarter 2013 onwards the first Club Rooms overlooking the Red Sea will also be renovated and then the... More

Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 November 2012

At check in we were advised about on going renovations and that we would therefore be in one of the annexes. The annexes have nicely refurbished rooms, wired and wireless internet is available (surcharge of 95 SAR / 24 hrs). Plenty of electrical outlets, a safe, iron and nespresso machine in the rooms. I havent heard a peep from the... More

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SheratonGMJeddah, Manager at Sheraton Hotel Jeddah, responded to this review
16 December 2012

Thank you very much for sharing your comments with us, its most appreciated! The hotel is indeed going through a complete renovation and you will be pleased to hear that the main restaurant - serving breakfast - will reopen early March 2013 at which time we will be able to offer many extras at breakfast and other meals. The newly... More

 
 
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Additional Information about Sheraton Hotel Jeddah

Also Known As:
Sheraton Jeddah
Jeddah Sheraton
Address: North Corniche | PO Box 14315, Jeddah 21424, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Jeddah
Price Range: €€€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
A 5 star property located in North Jeddah which features 129 guest rooms and suites with 3 restaurants with panoramic views of the Red Sea. It is only a few minutes walk from Red Sea Mall & Attalah Center, 18 Km from Jeddah old city, 12 Km from Jeddah Museum and 15 minutes from Jeddah Airport. ... more   less 
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Sheraton Hotel Jeddah
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