Arrived late in Cusco from Inca Trail and tried to book into my choice hotel, however no room. They kindly called a few hotels in area and Hotel Emperador Plaza had a room available. Was told I could stay two nights. Checked in and went up to room to shower.... no hot water. Got into bed and was kept awake... More

This was a good hotel overall. I was staying as part of a group tour and managed to sample 3 rooms in total. The first was a small double room, there was only just enough room to move round the bed, but I wasn't in there much so I didn't mind. The bathroom was a better size and adequate. The... More

Stayed here a total of four nights as part of a group tour. Our room was small and in need of decoration, with peeling paint etc. The blankets on the bed and the carpet were old and in need of cleaning. We returned mid stay to the usual strip across the toilet saying "This toilet has been sanitised" but when... More

The hotel has rooms on the 2nd and 3rd floors (1st and 2nd for UK readers). We stayed here twice; once before going to Machu Picchu and once after. It is close to the main square and is opposite the Machu Picchu museum (didn't get a chance to visit unfortunately). Both times we were on the top floor and the... More

This hotel is in a great location around the corner from the main Plaza. I stayed with a group tour. The staff were helpful, the beds are comfortable, the water was always hot in the shower and the rooms are clean. The electrics for the heater were a bit dodgy and required wiggling (in rubber shoes) to work. The hair... More

We stayed here twice unfortunately. The first room didn't have a window to outside and the skirting boards were falling off the wall. The guy on reception almost had a fit when we asked if we could have another room. On the second time we stayed the room was a bit better, but after the first night the TV stopped... More

I stayed at this hotel 2 times with a tour group in 7 days. The hotel broke my luggage without saying sorry or making any compensation. They only blamed me that my luggage was not high quality enough. What's funnier was that the staff there acted like Mr. Bean when you talked to them or wanna complain. They would reply... More

We stayed in this hotel twice during our recent visit to Peru. The rooms were clean and the beds were comfortable. The stairs to the rooms are steep so you may need assistance with your luggage. The hotel has WIFI but it did not work in our second room so I had to connect in the sun room instead of... More

Honestly, why bother looking on this page, really this hotel is rubbish. The staff on front desk were clueless and the older woman, who acts like a manager since her English is better, was downright rude. The rooms had various weird faults such as the curtain rail almost falling on our heads. The second room was apparently their best?? It... More