Lots of theft within the hotel, the police were called several times whilst we were staying! Was a good location though. Hotel staff didn't speak English and were difficult... Be very carefull whilst staying here

Although the location was great... the hotel certainly was not. The rooms were ok and the maids were fantastic at keeping the room clean and presented. However, the reception staff were awful. They did not smile, they did not acknowledge patrons upon arrival, they did all they could to avoid contact. There were 3 bags stolen from public areas within... More

Had my bag stolen in the lobby here on check out. My friend had hers taken from under her chair in breakfast. The same day another man had his taken from the lobby also. Watching the security tape we saw a place infested with theives. No security on door regardless of them viewing these tapes. Seriously watch your bags if... More

Initially we were impressed with the location and rooms at the hotel but in the week we were staying there were three cases of people having all of their belongings stolen from within the hotel. Staff were badly trained and didn't speak English. Security was practically non-existent which makes the hotel a target for gangs working the area. We were... More

Travelling as a group of 14 on a business trip, twice we had bags stolen with passports and laptops from within the breakfast area. The staff did not care. Expensive and not safe. Do not recommend. Unless you enjoy high prices, flooding rooms, arrogant service, poor wifi and a terrible stay.

The rooms at this place are how I imagine rooms at a seminary for monks: spartan. Two tiny beads with threadbare coverings, and of course, lumpy mattresses. One tiny wooden desk with a hard wooden chair. Electric fittings tacked on to the outside of the walls. What blows your mind is that the interior is totally 1930s, whilst the exterior... More

I think this hotel has everything you need if you plan to stay only a few days in Santiago, if you can afford ir, you can do much better and go to Hotel Neruda in Providencia. The "Express" version is much simplier and smaller than the Neruda, but it fulfills its purpose if you only want to get some sleep.... More

This hotel has nothing out of the ordinary, regular rooms, regular everything. But if you're on business it has all you need.

Stayed at Neruda on September 2011, the hotel is pretty nice if you stay on top floors. The rooms was big, nice bed and bathroom. The breakfast was good, fresh bread, cheese and ham every day. The hotel is located next to El Golf metro station, and Las Condes neighborhood is quiet, clean and nice. Good choice to Santiago!