Located in the Providencia neighborhood, this hotel has a nice swimming pool on the top of the hotel, glass ceiling , so you can have a nice view of the city at night time. Food and service is good, FYI don't ever go to McDonalds in Lyon, it will be more expensive and slow service, you better stick with the... More

The hotel is definitely not 5 stars as some other reviewers also mentioned - i would say its decent but not great or good. the carpet was disgusting (with stains) but the bed looked clean enough. the sink wasn't working so well and the restaurant was below average (breakfast was average but had pasta which was so salty i couldnt'... More

After reading mixed revues on the Santiago Park Plaza Hotel, I booked anyway and wondered where the negative revues came from. It is in a great part of town (Providencia). You can walk within 5 or 6 blocks and find most anything, clothing, food, liquor, restaurants etc. etc. The lobby was large and well furnished, not shabby. My room on... More

The position is perfect with shops, cafes and supermarkets all around and completely safe but the hotel is not a four star more like a three star, the rooms are very poor standard and are in need of urgent refurbishment, the staff with the exception of Roberto the doorman are all in need of a makeover, take life very seriously... More

My husband and I just finished our South American cruise, we booked the hotel on line and Did not expected it to be in a great location.The hotel was welcoming with courteous employees, the room was clean and nice high class furnishing. We love the pool on the roof top and it was enclosed over looking the Andes mountain. The... More

This smallish hotel has all the charms of a boutique hostel, yet has the sophistication and choice offerings of a much larger place. The decor throughout, resplendent with natural wood trim in abundance, is lush, rich. The check-in area is an informal affair, though very efficient, and well staffed. There is a lounge area adjacent to this which offers excellent... More

Stayed 3 nights at the Santiago Park Plaza for business in November 2011. Overall the stay was decent; the hotel and rooms were unremarkable, and the staff was pleasant. The hotel rooms were clean and the bed was very comfortable. The hotel and rooms are definitely in need of updating. The room and bathroom are tired and in need of... More

Large impersonal hotel and a bit chaotic when groups arrive - small lobby area which gets overwhelmed. Good restaurant and helpful staff - tasty food. Needs a makeover - rooms and bathrooms a bit tired If you get a good rate would recommend. More

I can't really say that there was Much to like other than the location and the doorman The hotel was very ordinary. Most of but not all the Staff were quite rude. The breakfast was cold and disgusting every day. I only had one meal at night in my room and I was unable to eat it. The shower went... More