The hotel is beautiful, right on the lake and the rooms have a lake front view with private terraces. The hotel is close to both Pucon and Villarrica - with the public bus running past every 15 minutes. The service at the hotel however, was not good. Few of the staff spoke english and the room cleaning service was far... More

We really enjoyed our stay here. The hotel is lovely and the location is incredibly beautiful. The hotel staff are exceedingly pleasant and willing to please. The pace in Chile is more relaxed and what some other reviewers (especially Americans) may perceive as inattention is in my opion nothing more than cultural differences (for example some complained about how long... More

This was our first visit to Pucon so I am writing from that standpoint. We booked the Park Lake as part of the trusted Starwood Luxury Collection brand knowing that they would be able to help us make the most of our short stay. The Pucon area is an absolutely breathtaking place to visit. The town and its surroundings have... More

Despite the good rooms and restaurant OK, there are just not enough people working there. For instance, in the breakfast room, you can spend about 20 minutes without any waiter showing up. When we tried to exchange money at the front desk, we were informed that this service only runs until 5 PM... Surely it does not belong to Starwwod... More

This is a nice hotel, superbly located overlooking the lake. But it is so faraway from luxury that Starwood should be sued over its' description. It was pouring and the hotel possessed just one umbrella for its' guests...And it was broken. Indicative, i felt. The rooms are just adequate, but no means luxurious and pretty out of date. The dinner... More

This is a great hotel, fully equipped, indoor pool, spa and everything. The breakfast is good, a bit of everything and good quality. We had Christmas dinner at the hotel and the food was really nice, the meat cooked perfectly. The staff are very friendly. The only BUT I have with this hotel is that their King Size Beds are... More

This is a reasonably priced luxury spa hotel overlooking Lake Villarrica about 8 miles from Pucon’s or Villarrica’s shopping and restaurants. You’ll need a car or money for taxis. But the hotel is beautiful with a dramatic view of the lake. The rooms are large, all with a private terrace. Rooms were very clean and everything worked. Good Wi-Fi connectivity.... More

This is a beautiful property in a spectacular setting, but poorly managed in many respects. The service was rather impersonal and bureaucratic. For example, it was extraordinarily difficult to arrange for some food prior to an early morning departure for the volcano climb. Also the second night we had water coming from the ceiling in our room. It was "fixed."... More

Being a SPG gold member for several years, and having stayed in others Luxury Collections around the world, I went to Villarica Park Lake with high expectations of getting the same service level and confort, and with the illusion of being spoiled during my stay. The hotel is indeed very nice, with amazing surroundings and a breathtaking lake view. Nevertheless... More