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All 241 Jakarta hotels

The Media Hotel And Towers

4.0 of 5
Jl. Gunung Sahari 3, Jakarta 10720, Indonesia (Formerly Sheraton Media Hotel And Towers)
Hotel amenities
The Media Hotel And Towers
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Ranked #74 of 241 hotels in Jakarta
Most recent review
5 of 5 stars Reviewed 8 June 2013
Yoyokps76 Jakarta, Indonesia
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104 reviews from our community

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Traveller rating
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Date Rating
Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 8 June 2013

This is my 2nd stay with this hotel after being local hotel of The Media Hotel & Towers (Previously as Sheraton Media Hotel), I found the hotel in overall is great, still keep maintenance great service as same as with Sheraton Hotel. The staff that i met is young, dynamic and friendly with high level of service, Keen help in... More

Was this review helpful? Yes
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review
10 June 2013

Dear Yoyokps76, I would like to thank you for sharing your experience on TripAdvisor. It is great to hear that you enjoyed your stay! Your comments will be shared with the team and this will definitely motivate them to keep up the good work. We are looking forward welcoming you again in our hotel. Kind Regards, Algamar Idris General Manager More

Gothenburg, Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 June 2013

The room was a bit old, but still ok! We had dinner at one of the restaurants on the hotel. The quality of the food did not match the price, it was very expensive, the waiter was not very service minded and the food was not good. The Akropolis spa is very nice. A good way to finish the day.

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review
5 June 2013

Dear Jakob A., Thank you very much for your review. We are training our staff to bring a consistently higher level of service. Therefore we are grateful to hear your feedback. I will definitely share your less positive experiences with the concerned department head to avoid any of this happening again in the future. I do hope to welcome you... More

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Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 12 May 2013

I booked this hotel because my boss REALLY dislike smoke, stucked in traffic jam and dodgy kind of hotel. We were there for an expo that was held in JIExpo. Boss was satisfied with the size of the room, the cleanliness and the breakfast that they served. We stayed at the top floor so we can choose two venues to... More

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See 3 more reviews by TurtleFan4 for Jakarta
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review
13 May 2013

Dear TurtleFan4, Thank you very much for your kind words about our team, about the breakfast and the spa. We are very excited to hear that you and your boss had a great time while staying at our hotel and we do hope to welcome you back soon! Kind Regards, Algamar Idris, General Manager More

Jamaica
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 May 2013

I'm a travel agent who tried to call the hotel several times to make modifications regarding one reservation that was made through our MUTUAL CUSTOMER. The person at the front desk who received my call just transferred me to the reservation department without any warning or without asking my concern. The reservation agent hung-up on me several times as well... More

Was this review helpful? Yes 2
The-Media-Hotel, Manager at The Media Hotel And Towers, responded to this review
7 May 2013

Dear Shi S, Thank you for your comment on TripAdvisor with regards to your experience at our hotel. I was very concerned to learn about the difficulties you had. Therefore I would like to apologize for the inconvenience and I can assure you that I have personally shared your comments with the related department heads for further investigation and improvement.... More

Hong Kong, China
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 May 2013

I was mis-led by the picture of the hotel on their domain website. The rooms are old and falling apart. The lobby and lounge is infested with mosquitoes day and night. The rooms have awful smell and British style toilets for hot and cold taps and mix them yourself water. Very inconvenient hotel in terms of location, no shopping, no... More

Was this review helpful? Yes 2
Nottingham, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 15 April 2013

Similar to many I found the initial impression good but it does not stand up - its tired and it shows. showers and taps old and not efficient - good luck getting the right temp.The coffee machine looked new but tended to leak and the coffee was not as fine as expected. The chocs and piece of fruit that I... More

Was this review helpful? Yes 2
See 2 more reviews by Steve361 for Jakarta
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review
18 April 2013

Dear Steve361, Thank you very much for taking to time to share your experiences on TripAdvisor. We are training our staff to bring a consistently higher level of service. Therefore we are grateful to hear your feedback. I will definitely share your less positive experiences with the concerned department heads to avoid any of this happening again in the future.... More

Petaling Jaya
Top Contributor
68 reviews 68 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 March 2013

The first impression when entering the room was a memory of my first trip to Singapore, staying in the then Sheraton (its now a condominium); i.e. Media Hotel&Towers was originally developed under Sheraton - and the rooms reflect the Sheraton design. Actually, the room interior looks a bit old - but it is fully functional and you would not miss... More

Was this review helpful? Yes 4
See 9 more reviews by PetalingJayaHans47 for Jakarta
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review
7 March 2013

Dear PetalingJayaHans47, Thank you very much for taking the time to share your positive experience online! We are delighted to hear that you enjoyed your stay and we are looking forward to welcoming you back in The Media Hotel & Towers for your next stay in North Jakarta. Kind Regards, Mr. Algamar Idris General Manager More

Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 23 February 2013 via mobile

I'm sure this place was above average many years ago, but now it's looking and feeling its age. It could really use a makeover. The staff was friendly and courteous enough. The room was clean, but not exceptionally so, for the price it was not bad. I will probably try somewhere different on my next trip.

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review
27 February 2013

Dear Tyrerubber, Thank you very much for taking the time to review your recent stay at The Media Hotel & Towers. We believe that your comments will help us to upgrade the quality of our service. We strive to maintain a high level of service, so I am pleased to hear your positive comment about our staff. Regarding your comment... More

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 January 2013

prepare cost more positions lobby too far on the 3rd floor, making it difficult to register the pool is small and narrow, kedalamanya was only 1.4 meters difficult to plug in and have electricity, because the minimal stop point of contact also low light settings and how to turn lights on and off difficult and ineffective flow of water in... More

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review
9 January 2013

Dear Tri D, Thank you very much for taking the time to provide us with your feedback regarding your recent stay. I do want to apologize for the inconveniences you went through at our hotel. Yes, it is correct that our Front Office is located on a higher floor and I understand that this might be confusing. The swimming pool... More

Los Angeles, California
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 15 December 2012

This place used to be called The Sheraton and most cab drivers only know it by that name. I stayed in five different hotels in Jakarta and this was by far my favorite. Good restaurants (one on the ground level.. Deli something.. is the most affordable and open all the time); really friendly staff; spacious grounds; nice pool and extensive... More

Was this review helpful? Yes 1
See 2 more reviews by jonnyholidayLA for Jakarta
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review
27 December 2012

Dear JonnyholidayLA, Thank you for taking the time providing us with the feedback about your stay with us. We are delighted to know that you are happy with our services and products. It’s always great to hear that our guests enjoying The Media Hotel & Towers. Please let me know when you plan to visit us again and I look... More

 
 
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Additional Information about The Media Hotel And Towers

Also Known As:
Sheraton Media Hotel
Sheraton Jakarta
Jakarta Sheraton
Address: Jl. Gunung Sahari 3, Jakarta 10720, Indonesia (Formerly Sheraton Media Hotel And Towers)
Region: Indonesia > Java > Jakarta
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Luxury Hotels in Jakarta
Price Range:
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Media Hotel & Towers is one of the major recognized international branded hotels in the North Jakarta area accommodating a mix of domestic and international business coming to Jakarta. Strategically located to the Mangga Dua World Trade Center (the largest retail shop in Southeast Asia), the hotel provides delegates easy access to the Jakarta International Expos (the largest exhibition hall in Indonesia) and direct access to International Airport. ... more   less 
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