Keraton at The Plaza, a Luxury Collection Hotel, Jakarta (Jakarta, Indonesia) - Hotel Reviews

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia

Region: Indonesia > Java > Jakarta

Amenities:

Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool

Hotel Style:

Ranked #11 of 241 hotels in Jakarta

Price Range: €€€

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more less

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Kristinayp

Jakarta, Indonesia

2 reviews

Reviews in 2 cities

1 helpful vote

“Only one word to describe: Flawless”

Reviewed 20 May 2013

Thanks to the Hotel Manager, Mr. Ivan Widarmana and Jun, a Marketing manager to give me a chance to stay in their hotel for one night as a complimentary. It was an unforgettable experience, as this is the first time I stayed at a hotel but feel as comfort as home. One of the staff escorted me to the room,... More

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Dear Kristinayp, Warmest Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta! We are glad to learn that you had a memorable stay at our hotel and we really appreciate your positive feedback regarding our hotel, cuisine, and especially our hospitality service. We are also grateful to hear that our team took good care of you. This has... More

481952

Melbourne, Australia

2 helpful votes

“Perfection”

Reviewed 17 May 2013

My husband and I spent two nights at the Keraton Hotel at the Plaza in Jakarta. We were welcomed by all at reception along with Evan Burns Director of Rooms. Evan and his staff couldn’t do enough for us and he and our butler escorted us to our room which was on the 15th floor with floor to ceiling windows... More

Dear 481952, Warmest greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta! We really appreciate your positive feedback regarding all aspects of our hotel and are glad to learn that we have contributed in some small way to making your stay with us an exceptional and memorable one. Your nice feedback regarding our service is clearly in line... More

Arsendanny76

1 review

“Life is a collection of experiences, let Keraton be your guide”

Reviewed 13 May 2013

I stayed there for one night during the weekends with my family. The hotel has a luxe boutique feel, the room was extremely spacious, comfortable bed and a modern luxe filled with lots of lovely amenities and impress with an extra volume ceiling (4m). The bathroom was so nice with a modern fitting with black and white colour tones. I... More

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Dear Arsendanny76, Warmest greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta! We really appreciate your precious time to write a response on our trip advisor pages. We are really glad to learn that everything that we offered has lived up your expectation and thank you for highlighting our room, spa, breakfast and services. We are always committed... More

Sakhi M

Jakarta, Jakarta Raya, Indonesia

Reviewer

5 reviews

4 hotel reviews

Reviews in 5 cities

“Comfort in luxury”

Reviewed 11 May 2013 via mobile

This was a luxury hotel all in all.. being right in the middle of the city, it was still completely away from the hustle and bustle.. as we drove into the driveway it already felt like we were not in Jakarta.. the green covered walls.. the fountain that welcomed us.. was just a very serene experience.. The room was just... More

Dear Sakhi M, Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta. Thank you for wonderful comment that you posted through Trip Advisor. My team in Keraton at The Plaza and I are delighted to learn that your stay with us was a pleasant one which left you with such wonderful impression of our hotel. No words can... More

fritznig

Sandusky, Ohio

Contributor

12 reviews

6 hotel reviews

Reviews in 8 cities

3 helpful votes

“Jakarta's Best”

Reviewed 11 May 2013

I was not even aware that the Keraton was a Starwood property. It is an oasis of serenity in the chaos of Jakarta. Absolutely top notch staff and rooms. Floor-to-ceiling windows offer dramatic views. It is a small-ish hotel--only 140 rooms occupying the first 22 floors of the 50-something storey building (the rest being apartments). So, don't expect five restaurants... More

Dear fritznig, Warmest greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta! Thank you for your precious time to write a review on our Trip Advisor pages. We are really glad to know that you are satisfied with our hotel and services. It is really pleasing to receive such compliment from the guest and we are really proud... More

Gregg L

“One of the best hotels I've ever stayed in”

Reviewed 9 May 2013 via mobile

I spend 50 to 75 nights a year is hotels around the world, and the Keration is one of the best. I felt like i had 2 to 3 staff helping me at all times. The service was the best i've ever had, and the room i had on the 19th floor was unbelieveable. The room had 4 meter high... More

Dear Gregg L, Warmest Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta! Thank you for your time to write a review on our trip advisor pages, especially for recommending our hotel. We are pleased to learn that you enjoyed our property and that our team has taken care of you very well. I will surely extend your... More

leejcox

Singapore, Singapore

4 reviews

3 hotel reviews

Reviews in 4 cities

38 helpful votes

“Top notch but top price as well”

Reviewed 9 May 2013

Rooms and service are first class. It reminded me of many of the things I liked about Ritz Carlton - they remember your name, very friendly, personalised registration, 2 pieces of clothing washed/pressed per day, 2 hour use of meeting room, separate work station, spacious bathroom wth bath. Good gym, central location and being attached to the Plaza Mall. Now... More

Dear leejcox, Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta. Thank you for your kind review and feedback on Trip Advisor. We are really glad to learn that everything that we offered has lived up your expectation and thank you for highlighting our room, gym and personalized services. We are always committed to deliver our best services... More

Hburn10

Singapore

Senior Contributor

40 reviews

37 hotel reviews

Reviews in 15 cities

41 helpful votes

“Overpromised, under-delivered”

Reviewed 29 April 2013

I have mixed feelings about Keraton At The Plaza after spending 2nights there for a family holiday. I had very high expectations about the experience after reading all the raving reviews on TA but went away somewhat disappointed. The purpose of spending time in a Luxury Collection is all about feeling like a valued guest / VIP and I had... More

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Dear Hburn10, Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta! Thank you for taking some of your precious time to write a review regarding your recent stay with us on Trip Advisor. I am concerned and deeply apologetic to know the service problem you and family encounter that resulted in your inconvenience during your stay with us.... More

lilybulb

27 reviews

22 hotel reviews

Reviews in 13 cities

47 helpful votes

“spacious rooms”

Reviewed 19 April 2013

lovely rooms and beautiful bathroom layout. liked the high ceilings that allowed tons of natural light to come in. the hotel is directly connected to plaza indonesia by a discreet entrance which is very convenient. the lobby and entrance are also quiet and private. a welcome relief from the chaos that awaits outside the gate. we had problems with a... More

See 2 more reviews by lilybulb for Jakarta

Dear lilybulb, Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta. Thank you for sharing your thoughts and experience on your recent stay with us on Trip Advisor. It is really pleasing and motivating for us to receive such compliment from our valued guests and we are glad that you are satisfied with every effort that we make... More

Ruffiole

Kendari, Indonesia

31 reviews

29 hotel reviews

Reviews in 12 cities

7 helpful votes

“SO V V V V I I I P !!!!”

Reviewed 17 April 2013

i stayed free for 2 days here and on my birthday 16 April 2013 :) i do love this hotel , very exclusive and private . the room very wide and my number 1 favorite room ever ! the staff *Mr.Ero* very nice and friendly . the restaurant / bengawan food is very Indonesia . the security is very friendly... More

See 8 more reviews by Ruffiole for Jakarta

Ruffiole has 1 more review of Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

“Totallyyy Luxuryyyyyyy !!!”

Reviewed 10 June 2012

Dear Ruffiole, Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta. Thank you for your 2nd reviews and feedback on Trip Advisor. We are in delight to learn that what we offered has exceeded your expectation and we appreciate your highlights regarding our team and facilities. Once again, we would like to thank you for choosing to stay... More

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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta Reviews, Jakarta

Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

61 reviews from our community

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